Backup Care Benefit
Overview l Eligibility l Coverage l Copayments & Limitations l Contact Us
Please note, effective October 1, 2009, the carrier's website will be changed to: http://backup.brighthorizons.com.
To log in, please enter Brown in the username field
and backup8 in the password field. |
Overview
This benefit provides eligible employees with access to backup care when they experience a temporary breakdown in their normal care arrangements. Employees will be able to schedule care for a child and/or an adult when needed. This program will help employees get to work with confidence, knowing that their loved ones are in skilled hands.
The backup care program covers both planned and unplanned care needs, at low cost to you, giving you 24/7 access to experienced backup care specialists. These specialists find and schedule licensed, qualified care on your behalf, any time you or your usual provider cannot be there.
Eligibility Requirements
All individuals currently working on the regular payroll are eligible to use the services provided under the backup care benefit. Eligible individuals may use this benefit immediately upon hire. Coverage ends on the last day of active employment.
Coverage and Registration
The University has contracted with Bright Horizons Family Solutions to provide the services available under this program. Eligible employees can use this benefit to make backup care arrangements without having to take time away from work.
Registration is recommended before requesting service to make using the program in case of emergency easier and more convenient. There is no cost for registration and employees can still register at the time they request service.
To register online or by phone, please contact Bright Horizons directly as listed at the end of this web page. Employees will be required to provide their Brown ID number to complete their registration.
Copayments and Limitations
The University covers most of the cost for the backup care benefit, yet a low copayment of $2 to $4 per hour, depending on the type of service provided is required when receiving care.
Upon scheduling backup care, you will be asked to provide a payment method for any applicable co-payments at the time of reservation either by phone or online.
Under the terms of this benefit, each eligible employee will be able to make arrangements for backup care up to 100 hours per a 12-month calendar year.
For more details, please refer to the resources available on the right-hand side of this web page.
Contact Us
Bright Horizons' telephone specialists are trained to answer your questions about this valuable benefit and guide you through the registration process. Additionally, Bright Horizons' website is designed to serve as a comprehensive resource for the applicable policies, guidelines and tools that will enable you to effectively manage your work/life responsibilities. You may contact:
Bright Horizons Family Solutions
1100 South McCaslin Blvd., Suite 200
Superior, CO 80027
Telephone: 1-800-557-0847
Fax: 1-303-604-0535
Website: http://backup.brighthorizons.com
Username: Brown -
Password: backup8.
Also, the Benefits Office welcomes your feedback and suggestions about the backup care benefit. You may contact:
Michele Wise
Brown University Benefits Office
Box 1879, Providence RI 02912
Telephone: 401-863-2459
Email: Michele_Wise@Brown.EDU