July 24, 2007
Eighth U.S. e-Government Study
Delaware and Michigan Are Best States for American e-Government
Brown University’s eighth annual analysis of U.S. e-government finds Delaware and Michigan leading all states in effective governmental use of Web-based technology. ‘USA.gov’ and the Department of Agriculture lead federal offices.
PROVIDENCE, R.I. [Brown University] — Delaware and Michigan are the best states for e-government in the United States, according to the eighth annual e-government analysis conducted by researchers at Brown University. The federal portal USA.gov and the Department of Agriculture are the most highly rated federal sites.
Darrell M. West, director of the Taubman Center for Public Policy at Brown University, and a team of researchers examined 1,548 state and federal sites. The researchers analyzed 1,487 state Web sites (an average of 30 sites per state), plus 48 federal government legislative and executive sites and 13 federal court sites. Research was completed during June and July 2007. This series of e-government studies has been released annually since 2000.
In terms of disability access for the visually impaired, automated Bobby software, available from Watchfire, Inc., found that 54 percent of federal sites and 46 percent of state sites meet the World Wide Web Consortium (W3C) disability guidelines. The federal numbers are the same as last year, while the state numbers are up from 43 percent.
The study also ranks the 50 states and various federal agencies on overall e-government performance. Using measures such as online services, attention to privacy and security, disability access, and foreign language translation, researchers rated the various state sites and compared their performance to last year.
The top ranking states include Delaware, Michigan, Maine, Kentucky, Tennessee, Massachusetts, Maryland, Texas, New Jersey, and Utah. The following table shows where each state ranked in 2006, with the previous year’s ranking and score in parentheses.
U.S. e-Government: The 50 States
Top-rated federal Web sites include the national portal USA.gov, Department of Agriculture, Postal Service, Social Security Administration, Securities and Exchange Commission, Department of Commerce, Federal Communications Commission, Federal Deposit Insurance Corporation, Department of Education, and the Internal Revenue Service. The following table lists the ranking of federal agencies, with last year’s rank and score in parentheses.
U.S. e-Government: Federal Agencies and Offices
In the conclusion of their report, West and his research team suggest several means to improve e-government Web sites:
For more information about the results of this study, contact Darrell West at (401) 863-1163 or see the full report at www.InsidePolitics.org. The appendix of that report provides e-government profiles for each of the 50 states and the federal agencies.
Editors: Brown University has a fiber link television studio available for domestic and international live and taped interviews and maintains an ISDN line for radio interviews. For more information, call the Office of Media Relations at (401) 863-2476.