Getting Help

General Hardware and Software Support - CIS Help Desk

Supporting students, faculty and staff of the University in using central computing resources.
List of hours.

Support Options:
Phone: 863-HELP
Email: help@brown.edu
Drop- in: Room 101 of the CIT

Review supported products and platforms.
Visit our site.

Online Support

CIS Documentaton on how to use our services

Computer Education handouts on how to use common software

Free online training available on Microsoft products

Other Support Resources Available

The Departmental Computing Coordinator program connects you to a support person in your department who can provide you with help at your own desk. Please contact the DCC Liaison to see if your department participates.

For telephone or telecomm questions:

• To order or change service dial: 3-2073 or e-mail Service Coordinator
• For voice mail service or questions call: 3-3374 or e-mail: Voice Mail Coordinator
• For billing questions call: 3-1717 or e-mail: Financial Administrator
• For wireless service and support call: 3-2007 or e-mail: Telecommunications

Questions or comments about Software Services: use this form.

Assistance for faculty using Instructional Technology or accessing CIS services:

• Instructional Technology: itg@Brown.edu or contact your instructional technologist

To give general feedback - cis@brown.edu