LibQUAL+™ Survey, Spring 2005

In April 2005, the Library surveyed all Brown faculty and students using the LibQUAL+™ web-based survey instrument. LibQUAL+™ is a tool for measuring library users' perceptions of service quality that identifies gaps between minimum and desired expectations of service and perceived levels of service. A total of 234 institutions, including some of the largest research libraries in North America, participated in the spring 2005 LibQUAL+™ survey.

The Library sent out 9,280 email invitations to Brown faculty and students and received 1,983 responses (for an overall response rate of 21.4%).

• LibQUAL+™ 2005 Presentation to staff, March 2006 (powerpoint)
• LibQUAL+™ 2005 Survey: Preliminary Results (pdf)
• Learn about LibQUAL+™ (short tutorial)

See also Spring 2002 LibQUAL+™ Survey Results

For further information contact Daniel_O'Mahony@Brown.EDU