SERVICES
DESKTOP
SUPPORT
Trish
and Shashi
are the first line of contact
a “help
desk” -- for common desktop computer
issues and software applications
such as Windows, Outlook/email, Internet
Explorer/web browses, Microsoft Office (Word,
Excel, etc.), File Maker, and other
widely used computer and multimedia
tools. Many questions or problems
will be able to be addressed immediately
either by phone or e-mail, or we’ll
come see you in person. For issues
that are more complicated, we will
always attempt to respond in a timely
manner and keep you informed of progress.
When necessary, we will refer your
computer problem to the Systems Office
and your questions about computer
applications/software to CIS or other
appropriate support groups. Systems
continues to be the first place to
contact for support for Josiah, OCLC,
RLIN, WebSpirs, and other unique
library applications like ILLiad and
Ariel, etc.
TRAINING
We
will also be offering a variety
of learning opportunities to the
Library staff. It is our hope to
be able to expand on training classes
that have been offered in the past
as well as to develop new ones tailored
to Library. We will be happy to
provide technical training at the
individual, departmental, or Library
levels. Recognizing that staff have
a variety of learning style preferences
we will also be developing training
materials such as tip sheets and
self-paced guides, one-on-one instructional
sessions, and multimedia tutorials.
TECH
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