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InfoGate Frequently Asked Questions

See also: A Quick Guide to InfoGate & Find It

Go to InfoGate

>>What is InfoGate?
>>What are the main InfoGate functions?
>>Why should I log in?
>>How do I use InfoGate from off-campus?
>>How do I use InfoGate on the campus wireless network?
>>How do I get to full text in InfoGate?
>>What resources are included in InfoGate?
>>What if I'm asked to "Choose a digital certificate"?
>>What does "Resource(s) Returned an Error" mean?
>>What is "find it!"?

  • What is InfoGate?
    InfoGate offers a quick, easy and personalized interface which can cross search (search simultaneously) for information in a variety of information resources, such as catalogs, reference databases, digital repositories, or subject-based web gateways. These information resources are collectively referred to as "databases". Once you have found resources, InfoGate provides you with the tools to save them, email them, or use Find it! (SFX) to go to additional services, such as links to the full text of articles.

  • What are the main InfoGate functions?

    • QuickSets offers a choice between a simple Google-like search form and an advanced search option. Novice users can search resources from sets pre-defined by librarians, rather than selecting specific resources. Logged-in users can create and save their own QuickSets

    • Find Database allows you to select databases by title, subject and subcategory, vendor and type.

    • Find e-Journal allows you to find e-journals by title or issn. The contents of the InfoGate e-journal list largely corresponds with the library's free-standing e-journal list . The free-standing list contains a link to the journal's catalog record in Josiah, making it easy to determine if the library subscribes to the journal in other print or microform. Clicking on the Find it! (SFX) button in the InfoGate list allows you to search Josiah for print versions of the title.

    • Multi-Search allows you to simultaneously search up to 10 databases of your own choosing.

    • My Space allows you to save citations, database sets, e-journal titles, queries and to receive email alerts when new results are found.

  • Why should I log in?
    On-campus, logging in with your Brown Username and Password enables you to take advantage of InfoGate's personalized services in the "My Space" section. Once logged in, you may save citations, search queries, and database and e-journal lists. For more information about your Brown Username, please contact the CIS Help Desk or call 863-HELP.

    Off-campus, logging in is required in order to authenticate as a member of the Brown Community. If you see this icon - - you must log in in order to use the resources in InfoGate.

  • How do I use InfoGate from off-campus?
    Most of the resources listed in InfoGate are limited to use by members of the Brown community. In order to access these resources off-campus, you must authenticate as a Brown user with the VPN client or with Proxy Server.

  • How do I use InfoGate on the campus wireless network?
    On the campus wireless network you must first authenticate as a Brown user with the VPN client or with Proxy Server in order to use InfoGate and many other of the Library's licensed resources.

  • How do I get to full text in InfoGate?
    • In your search results, click on the button to determine if full text is available.
    • If there is NO find it! button, go to the "Full View" of the record and click on the "FIND IT!" text link. See screenshot.
    • Occasionally the full text of an item will appear directly in the "Full View" of the record under the heading "Text".
    • In "Find E-Journal", you can click directly on the title to go to the online journal. Clicking on the button will search Josiah for print holdings.

  • What resources are included in InfoGate?
    All databases in the alphabetical and subject lists on the Library web are included, as well as many free resouces which have been configured for this product. See complete list of included resources.

  • What if I'm asked to "Choose a digital certificate"?
    In Internet Explorer 6 there is a default security setting that prompts you to choose a security certificate even if a site has only one (as is the case with InfoGate). You can just click "OK" to get past the dialog box or you can change the setting to avoid seeing the dialog box in the future. To change the setting, go to your browser's toolbar:

    Tools >> Internet Options >> Security >> Custom Level (button)

    When you click the "Custom Level" button you will see a scroll box of options. Scroll down midway until you get to "Don't prompt for client certificate selection when no certificate or only one certificate exists" and change the selection to "enable". You will be asked if you are sure you want to change the security settings. Click "Yes".

  • What does "Resource(s) Returned an Error" mean?
    This error message may mean that there are server problems at the publisher's site, the search has exceeded the publisher's limit on the number of records retrieved, or that Brown's user licenses are all occupied. Please let us know what resources you were using when you received this error message by filling out this feedback form.

  • What is "find it!"?
    FIND IT! is a context-sensitive linking software that can take you from a database citation to the online full text of a cited article or, if full text is not available, it can pass your search to the library catalog, to interlibrary loan services and to other related resources and services. For more information see the "Find it!" FAQ.