- Wait 24 hours before discussing grades with students so that the students can read comments and reflect on the grading.
- Set up a time when you can give the student/matter full consideration.
- Tell the student that it is possible that the new grade could be lower.
- Consider asking the student to write out his or her side of the story, i.e., explain why the assigned grade was wrong. Review this explanation before your meet.
- Ask the student to read the disputed answer or section aloud.
- Listen attentively and patiently to students concerns, so that he or she feel heard.
- Remind the student that the grade reflects work on a particular task and is not a judgment about them.
- Help the student understand how to earn a higher grade in the future.
Learn more about dealing with grade disputes.