Changes in the Knowledge District, including the recent opening of the Warren Alpert Medical School, along with other community transportation needs necessitated the review of all safeRIDE shuttle and related services by the Transportation Office. An extensive analysis was conducted with the assistance of a transportation consultant and our shuttle vendor looking at all aspects of current operations including ridership, stop location, logistics, and customer service. The recommendations concluded in a number of improvements to the operation and enhanced service features outlined as follows:
- A new online real-time shuttle tracking system powered by Ride System servicing both Brown Med/Downcity (daytime) and the Brown Campus Shuttle (evening)
- New safeRIDE signage with text indicators
- Shuttle stop texting providing arrival time of next two shuttles
- Twitter updates
- Ride System applications on your iPhone or Droid
- Online registration and request a ride option for Brown onCall
- Route modifications decreasing wait times for the BrownMed/Downcity and Brown Campus shuttles
BrownMed/Downcity and Brown Campus Shuttle Online Tracking System
Go to www.brownsaferide.com
Select the route to view shuttle route, shuttle locations and arrival times. To obtain the Google map in different views (map, satellite or hybrid), make selection in the upper right hand corner.
Twitter Updates
Follow safeRIDE on Twitter and receive instant tweet updates by selecting the light blue bird icon in the top right hand corner of the safeRIDE shuttle tracking page www.brownsaferide.com Watch for updates and messages on the top of the Shuttle Tracking page. (grey banner). Tweet and let us know how we are doing.
Shuttle Stop Texting
Learn the time of arrival for the next shuttle at your stop via cell phone text. Each shuttle stop has a text ID # identified with the BrownMed/Downcity or Brown Campus route.
Dial: 41411 Enter message: Text ID for the stop (posted on shuttle signs) example: Brown 1 Within seconds you will receive a text message response identifying the arrival time for the next two shuttles at your stop.
Download Shuttle Tracking App to Your iPhone or Android Phone
Go to app store (iPhone) or your market (Droid) on your phone and select search. Type Ride Systems and select search. Select the blue bus icon. Select free then select install. You will be required to enter your iTunes user name and password (iPhone) or accept terms (Droid) in order to download/install the free application. Once the install is complete, select the bus icon (iPhone) or open (Droid). Select agency - choose Brown University and begin tracking! The default view is the map. Select routes to see the BrownMed Downcity or Brown Campus route and to track shuttles. Select arrivals to see when the next shuttles will arrive at any stop!
Print New Brown Campus and BrownMed Shuttle Route Maps
Please see the safeRIDE page.
Oncall Shuttle – Register and Request a Ride Online
You MUST live off campus within the onCall coverage area to use this point to point service. Registered addresses will be verified.
To register: Go to shuttle.brown.edu
Enter your Brown Auth username and password and select continue. If authentication is successful the new onCall site will launch and you will be provided the message “You have not completed your profile”. Select the Please Fill In link. Complete the form on the “my account page” and save. Note: Some current onCall registrants may already exist in the new system and the process to complete the profile will be bypassed.
To request a ride: Select the Request a Ride button in the My Options section. Fill in the requested information and select save. My Options will return the status “Pending”. Once the dispatcher has recorded the request the status will change to “Received”. You will receive a call from the dispatcher when the shuttle has arrived at your pick-up location.
To cancel a ride: Select the Cancel Ride Request button in the My Options section. My Options will return the status “Canceled”.
If you have any questions or concerns, please call (401) 863-1778 for assistance.