Conflict Resolution, Negotiation and Mediation
One Section Available to Choose From:
|Course Dates||Weeks||Meeting Times||Status||Instructor(s)||CRN|
|July 15, 2013 - August 02, 2013||3||M-F 2P-5P||Open||Nukhet Sandal||10584|
Successful conflict resolution and negotiation are keys to success in personal and professional life. This course will cover conflict resolution skills and tactics that every person needs to deal with the complexities of human interactions. We will review the sources of conflict and the ways to deal with crises in multiple settings ranging from workplace to international politics.
The course will start with the definition and sources of conflict at the interpersonal, communal and global levels. Students will be encouraged to think creatively and critically about conflict, to develop their capacity for empathetic imagination in order to understand a conflict from multiple points of view. Students will learn how to perform both as a party to a conflict and as an intervener. The concepts we will discover include human psychology and typical behavioral responses to tension; factors that contribute to conflict; the role of gender and culture in communication and negotiation; mediation principles including impartiality and confidentiality; strategies and tactics to develop innovative and effective methods to deal with everyday conflict. While looking at cases and examples of conflict resolution and negotiation, we will also discuss how we can improve our own personal and professional lives by minimizing tensions and perfecting our communication skills.
By the end of the course, interested students will have enough skills and knowledge to choose a possible professional path to conflict resolution through a university degree or certificate program. The instructor will provide information and guidance for further study to interested students.
By the end of the course, students will be able to isolate the causes of conflicts and distinguish among different types of conflict; propose and contribute to constructive communication and conflict resolution; skillfully use mediation between two or more conflict parties; employ effective negotiation strategies to reach a desired goal; develop knowledge of the conflict resolution/mediation vocabulary, improving their practical/technical language skills.
This course is only open to students enrolled in IEP (Intensive English Program).
**When registering in Banner, students must enroll in “Putting Your Ideas into Words” (CRN: 10572) or “Taking Sides " The Art of Public Speaking and Debate” (CRN: 10578) AND one of the following courses: “TOEFL Preparation” (CRN: 10040), or “English on Stage: Building Language Skills through Performance” (CRN: 10571), or "Conflict Resolution, Negotiation and Mediation" (CRN: 10584).