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Who we are &
What we do:
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Our
office manages access to administrative accounts as well as
to electronic services. We strive to ensure that such
access is prompt but prudent, as we are responsible for safeguarding
those systems and services through adherence to and maintenance
of proper security procedures and within the legal guidelines
of this university.
Here are some of the account and access services
we can provide to you:
- Process requests to create, change or delete
administrative accounts
- Unlock accounts or reset their passwords
- Resolve email account problems, whether
with account activation, alternate email addresses or your
directory information
- Change Usernames due to name changes
- Create Departmental IDs (such as Computing_Services)
or reassign ID owners
- Assist with problems accessing electronic
phone bills
- Reset Username passwords or BRUTIS PINs
- Assign static IP addresses (for students)
If you have general questions about access to
computing resources, please feel free to contact us as well.
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How to
contact us:
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We
are located in the Help Desk in CIT 101, on the first floor
of the CIT building (Brook & Waterman). Our office
hours are Mondays through Fridays, 8:30 a.m. to 5:00 p.m. during
the regular year, and 8:00 a.m. to 4:00 p.m. during the summer.
You can reach us by phone by calling the Help Desk, 3-HELP(4357)
or sending e-mail to CAP@brown.edu. Our campus box number is 1824.
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Requests for access to administrative
applications:
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While
most members of the Brown community will automatically be given
general access to electronic services (email, CFS, network access,
use of the clusters and networked printing), access to administrative
accounts must be specifically requested. A completed and
authorized request must be submitted to our office using the
appropriate form for the needed application.
For more details, please refer to our Account
Management Policy & Procedures, which includes specifics
on how to request an account, and an explanation of the creation
and deletion of accounts.
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Requests for access to electronic services:
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Some
individuals affiliated with the Brown community do not automatically
receive general access to electronic services. If there is a
demonstrated need for these services, however, the individual's
supervisor should first contact the CAP to determine if the
person qualifies for services. If approved, then call
the Brown Card Office (BCO) to obtain a "Brown Card ID Request
Form" to create the individual's account. The BCO may be reached
at 863-2273. On their form please indicate the need for electronic
services, which our office can attach.
For more details on who receives electronic
services, which kind of services, and for how long, please
refer to our Electronic
Services policy.
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Questions and comments to:
Computing Accounts & Passwords
CAP@brown.edu
401.863.HELP (4357)
Brown University
Box 1824
Providence, Rhode Island 02912 USA
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last updated: 9.13.05 by JL |
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