MML @ Brown Consultant Web

List - Photoshop Hangs on Save; Computer Won't Restart

On the computer closest to the door on the second row from the door (the same computer that had the TempWork permission problem last week), Photoshop has been acting up over and over again. Jessica suggested that it might be a problem with the Photoshop scratch disks again. Most recently, Photoshop repeatedly hanged when asked to save a file, requiring a force quit. Then, the computer just would not restart altogether when "Restart" was selected from the Apple menu. No other programs were open on the computer.

Long story short: a hard restart still did not fix the problem, so I did a p-ram reset. Then, as I went to restart into the netboot disk, a prompt came up asking if I wanted to "fix" the permissions on the TempWork drive (which I did...stupidly). Now, in the NetBoot environment, Photoshop pops a disk unavailable error (because the permissions are yet again totally different). It seems like this computer is having some personal problems. I'm pretty sure I also undid the more permanent fix on that computer.

Good times. Any suggestions?

Friedman Center Problems

Jeff's post about the Friedman Center machines prompted one of our CIS counterparts to provide us with this info. Please be advised of the problems in the Friedman Center, described below.
==================================
Yes, Photoshop on the video machines sucks!
I’m not sure what is happening, something got hosed I guess in the imaging process. Looking at it closer is scheduled for tomorrow. Also, iDVD does work on the video machines either but the fix for that issue was just published a couple days ago and the fix worked on the Graphics stations image I have in process right now. Also Cinema 4D is barking when it is launched and says it wants to be reinstalled, ack! I did have a problem with it earlier while building the image at one point where it decided the serial numbers were gone, but later it was happy with them so I figure it is related.
So, I may have to get the discs for it and just reinstall it.

Photoshop Crash - Friedman Center

**EDIT: Found that the problem also occurred on the Consultant iMac, so I checked the other computers, a number of them have the same problem:
56, 55, 53, 51, 49 all have a similar (same?) Photoshop error.
47 (CS2), 48 (CS3) and 52 (CS3) open without problem
(54 has a "BUSTED" sign on it)**
On the iMac next to the Sci A01-50 computer (the iMac's missing a label for some reason--probably #49), Photoshop does not start, and instead pops up a crash report dialog. The dialog does not list an error number; however, it does provide a link to view the crash data...I have uploaded that text file here:

Download A01-49 Photoshop Crash Data (txt)

No idea exactly what the problem might be, but this line of the crash report looks like it might describe the problem:

<crash exception="Unmapped Memory Exception" instruction="8900708b">

By the way, are we supposed to know the admin password for the Friedman computers?

--

Here's the crash data for the Consultant Computer. This time the crash exception line looks like this:
<crash exception="Unmapped Memory Exception" instruction="8597048b">
Download A01-56 Photoshop Crash Data (txt)

Other CS3 Programs opened without incident.

Turning off the Auto-update feature in CS3

Anyone know how to shut off the Auto-update feature in Creative Suite 3?

Fall 2007 Training Schedule

Bad TempWork Permissions (Pt. 3)

**EDIT: This is in the List MML**
Unfortunately, when I restarted the iMac mentioned in the previous message, Photoshop started having the same error again. I checked the TempWork drive and the "Ignore permissions for this drive" option had become unchecked. I checked the box again (this time no password prompt), and after it applied the settings, Photoshop worked. However, before I set it to ignore permissions, I was able to save a Word file to TempWork.

I do not know permissions for the Mac well enough to be able to tell exactly what the problem is; however, I restarted a nearby iMac that was working fine and it continued to function perfectly fine (at least with Photoshop). However, the permissions for the TempWork drive on that iMac were the *same*, though individual folders were different. Also, Disk Verify found way more errors on the TempWork drive on the bad iMac than on the good iMac. More details are explained in this Word doc that I uploaded (has pictures of the permissions listing, as well as the full text of the Disk Verify permissions data).

Download file [for some reason, Movable Type did not append a file extension to this document. It is a word document, so just add ".doc" to the end, and it will open up in Word and show up fine]. Finally, I put up the images and the doc in the "Jeff" folder on Macintosh HD on the iMac near the servers.

Whew! The good thing: seems like it's an easily fixable, if annoying problem. Anyone know how to permanently fix it?

TempWork permissions problem (pt. 2)

**EDIT: This is in the List MML**
Not sure how the computers are numbered, but here's the deal:

On the iMac on the 2nd row from the door, closest to the door, Chris had noticed that Photoshop wouldn't open because of a disk error. I checked the permissions of TempWork with the disk utility and tried to have it repair the permissions, but that still didn't work (Info on the drive said that system had read&write access on the drive before the check). So, I checked "Ignore permissions on this drive," and, after it finished applying the permissions, Photoshop opened normally.

Is there a better way to fix this? I'm confused as to why Photoshop wouldn't be able to access the folder even when system said that it had read/write access. Good news: Photoshop's working fine on that computer.

Any thoughts?

final cut missing in GRAD?

final cut is on the video hardrive of some computers in the grad mml, but it won't open. does anyone know how to get it working?

New Software and Hardware for 2007-08

New Software
Adobe After Effects CS3
Adobe Creative Suite CS3, which includes Photoshop, Dreamweaver, Flash, Indesign, Illustrator
Final Cut Studio 2, which includes Final Cut Pro, Motion, DVD Studio Pro, and Color
Pro Tools 7.3.1cs4
Cinema 4D

New Hardware
JVC 15" Hi Resolution, color-calibrated NTSC monitors
JVC BR-DV3000 miniDV & DVCam decks