Managing Your Digest in Proofpoint
If you do not release a message from the Quarantine, it will automatically be deleted after a designated period of time. So if you look at the messages in your Digest, and determine that all of them are spam, you do not need to do anything. The messages will automatically be deleted from the Quarantine. If you would like to see the current contents of your Quarantine, go to https://ppoint.brown.edu:10020/ or open a Spam Digest message and choose "Manage My Account
A web browser window will open and take you to the Proofpoint Login screen:
After logging into the Proofpoint site, you will be taken to a Proofpoint settings page which will look something like this:
The site has 3 sections:
- Lists - Takes you to your Safe Senders and Blocked Senders List.
- Profile - Takes you to your Spam Digest Settings.
- Quarantine - Is a real-time view of spam that has been quarantined and not delivered to your inbox.
What is a Safe Senders and Blocked Senders list?
There are two types of Safe Senders lists: the Global Safe Senders List and your personal Safe Senders List. Both are simply lists of legitimate senders of email. The email administrator controls the Global Safe Senders List, which applies to everyone. You control your personal Safe Senders List to which you can add the addresses of people, organizations, and mailing lists from which you do want to receive mail.
If a sender's address is included in the Safe Senders List, the Proofpoint Protection Server filters the message for a virus or inappropriate content, but does not filter for spam.
There are two types of Blocked Senders lists: Global Blocked Senders List and your personal Blocked Senders List. These lists contain addresses of people, organizations, and mailing lists from which you do not want to receive "junk email." The email administrator controls the Global Blocked Senders List, which applies to everyone.
If a sender's address is included in the Blocked Senders List, the Proofpoint Protection Server filters for viruses and inappropriate content, but does not filter for spam before sending it to Blocked folder in the Quarantine.
How can I add a Safe Sender or Blocked Sender to my lists?
- Click on the Lists button on the bottom left side of the screen
- Click on the either the Safe Senders List or Blocked Senders List on the left side panel
- On the right side, at the very top, click the New button
- In the box, type in the sender's address, or, if you'd like to make an entire domain safe, type in the domain in the format of "@domain.com."
- Click the Save button to add the address/domain to your list
How do I view and manage the Quarantine?
Click on the Quarantine button on the bottom left side of the screen to get to the Quarantine View
Select the message(s) you wish to manage and you can choose from the following from the toolbar at the top of the screen:
- Find - Search for a specific message in the quarantine
- Release - Release the selected message to be delivered to your inbox
- Not Spam - Click to report false positives (see below)
- Safelist - Add the sender to your Safe Sender List
What is a false positive?
A false positive is an email incorrectly identified as spam. If an email message is scored as spam and sent to the Quarantine, but it really is a legitimate message from a legitimate sender, you can report it as a false positive, but selecting the message and choosing the "Not Spam" button in the Quarantine List toolbar. In the future, messages that have the same characteristics as the message you reported should not be placed in the Quarantine.
What is a false negative?
A false negative is an email incorrectly identified as not spam. An email message that is incorrectly delivered to your mail box because it was not identified as spam can be reported as a false negative. Spammers are very clever and are always finding ways to trick products like the Proofpoint Protection Server into delivering spam to your mailbox. Proofpoint sends frequent updates to us in an attempt to stay one step ahead of the spammers.