CIS Help Desk
Telephone: (401) 863-4357
help@brown.edu

Computing & Information Services - Administrative Offices
Office Locations
Brown University
Box 1885
Providence, RI 02912
Telephone: (401) 863-7247
Fax:(401) 863-7329
CIS_Reception@brown.edu

Network Services and Connectivity

CIS provides a secure network through which members of the Brown community can use central computing services.

These services are supported by the Network Technology Group at CIS, which is responsible for overseeing Brown's Internet connection to the outside world, and by the Systems group, which maintains the Netware, Novell and Unix servers and services at Brown. A detailed description of these groups follows this listing of services.

Connecting to the Network / Network Services	DNS (Domain Name System) Network Firewall VPN (Virtual Private Network, secure remote access) Wireless Getting Connected: Documentation

Central Delivery, Directory, Printing and Storage Services	Departmental File Services Departmental Printing Electronic Mail Services myAccount myStuff (central storage for students) Online Directory PAWPrints (printing in public clusters)

Network Technology Group:

Is responsible for the design, implementation and evolution of departmental and campus-wide local area networks and general services supporting the entire University. Their responsibilities include: network planning and design, high speed Internet connectivity, testing of new technologies for campus deployment, maintaining and upgrading all systems and electronics on Brown's networks, capacity planning, performance monitoring, IP address maintenance and distribution, systems tuning and troubleshooting network problems. They provide technical support to the other CIS departments and to the University.

Systems Services:

Provides the hardware and software infrastructure for campus-wide services such as electronic mail, the Web, applications distribution, shared file services, and instructional services. This group is responsible for ensuring highly reliable central UNIX, Novell, and NT systems for these campus services.

To report a problem, contact your Departmental Computing Coordinator (DCC) first. If you do not have a DCC or you are a DCC, contact the Help Desk at 863-HELP or by sending email to help@brown.edu.