Faculty, Staff and Department Phone Services
Call Answering Services
Automated Attendant
An Automated Attendant presents incoming callers with a menu options. For example: "press 1 for Accounts and Passwords, press 2 for Computer Assistance".
Contact Center Solutions
Brown Telecom offers call queuing to help departments handle a large volume of incoming calls to a single number. Incoming calls are presented to the available representatives on a first called, first served basis.
Voicemail
Voice Mail allows callers to leave a voice mail message in the event that a phone line is busy or the recipient is not available to answer the incoming call.
Calling Card Service
Brown Telecommunications can provision a calling card that will allow business calls to be billed to your department.
Faculty and Staff Telephone Services
Brown Telecom offers campus telephone service to all campus buildings. The telephone system provides standard features such as call hold, transfer, waiting, forwarding, conference calling, last number redial, voice mail, and music on hold.