Voice Mail At Brown University

Brown University is committed to quality in the services we provide our community. The way we answer our telephones should promote a personal and friendly image of the University. People, rather than technology, will be the first line of contact at Brown whenever possible.

Voice Mail is a form of technology that has numerous applications for departments and individuals. Voice Mail provides an added level of support needed in some areas, especially during busy periods, such as the opening of school and vacation time. The function of Voice Mail is to support people, not to replace them.

When used properly Voice Mail will:

  • Increase productivity
  • Improve internal and external communications
  • Promote a positive image of the University
  • Reduce the amount of time spent on the telephone
  • Be accessible every day, 24 hours per day
  • Assure exact message content
  • Be completely confidential with password security

In Brown's use of Voice Mail, the caller, by dialing "0", can speak to a person if they choose not to leave a Voice Mail message.

What is Voice Mail?

Voice Mail is a computer based means of communication. All messages are sent in the original voice of the sender using a standard Touch Tone® telephone.

Voice Mail offers more features and flexibility than a regular answering machine. In a single call to Voice Mail, you can send messages to others, pick up messages sent to you by subscribers or outside callers, reply to messages, and send a copy of a message to someone else. You will have a continuous flow of complete and confidential information at your command. No one else can listen to your messages, since a personal password protects your Voice Mail.

You may use Voice Mail to send messages to other individual subscribers, or groups of subscribers, without calling them directly.

Policies and Procedures

Use of the Voice Mail system is in harmony with the laws, rules and regulations that govern other computing activities at the University. In particular, commercial or political activities that would jeopardize the University's tax exempt status are prohibited, as are activities that are illegal or create legal or financial liabilities. Included here are activities that may constitute copyright infringement, libel, obscenity, or theft of services. Use of the Voice Mail system must not jeopardize the agreements under which the University participates in various electronic networks or the licenses and contracts that govern the use of computer hardware and software.

The University requires all users of its Voice Mail facilities to practice ethical behavior in their Voice Mail activities. Unethical behavior violates University codes and may result in termination of this service for that user.

Restrictions regarding departmental and individual use of Voice Mail are defined as follows:

Department Telephone Extensions may only be forwarded to Voice Mail after business hours. The greeting must clearly state the department name (not an individual's name).

Personal Telephone Extensions may be forwarded to Voice Mail after 3 rings and/or if busy. The greeting must clearly state the caller's ability to reach a person by pressing [0] during business hours.

All Departments and individuals must use the Voice Mail Personal Greeting (not the standard greeting). In the personal greeting let the caller know why you are not answering, when they might reach you in person and how to contact another person for assistance.

Voice Mail System Administrator

The Voice Mail System Administrator is located at Davol Square, Box 1824, x3-3374. Call for information on Voice Mail services and how they operate, to order Voice Mail, to report problems with service, or to get help with using Voice Mail.

Voice Mail Departmental Contacts

Voice Mail department contacts were established to improve communication regarding Brown University's Voice Mail system. The designated person, or persons, will receive all pertinent correspondence concerning new system features, troubleshooting concerns and emergency policies. The intradepartmental distribution of this information is handled at the discretion of these official contacts. If you have any questions concerning who may be the contact(s) for your department or, if you wish to change the existing contact, please call the Voice Mail System Administrator at x3-3374.

To Subscribe

Call the Voice Mail System Administrator at x3-3374. The System Administrator will provide you with a Voice Mail subscription packet. Fill out and return the Brown University Voice Mail System User Agreement form. Be sure to include an authorized signature and the "0" position number (a general number in your department to which calls are routed if the caller requires immediate attention). Upon receipt of this information, your Voice Mail will be activated and you will be contacted with an initial password.

To Cancel a Subscription

If you have Voice Mail and no longer want to use it or are leaving the University, please call the Voice Mail System Administrator at x3-3374. The System Administrator will send you a deletion form to be filled out and returned to the CIS-Communications Office.

To Change a Subscription

If you change telephone extensions, please call the Voice Mail System Administrator at x3-3374. The Administrator will change your Voice Mailbox number to coincide with your new extension number. Your original Voice Mail (including your greeting, messages and personal password) will remain intact and move with you if the System Administrator is notified in advance.

How Voice Mail Works

Using Voice Mail

Voice Mail has its own telephone number. You can call Voice Mail from any phone (on or off campus) with a Touch Tone® keypad. You can also forward your phone to Voice Mail, so it will answer if you are on your phone or if you do not answer.

Your Mailbox Number

Your Voice Mailbox number is usually the same as your telephone extension. Certain circumstances (i.e. two individuals sharing one extension) require a separate number to be assigned as a Voice Mailbox number. These cases are rare and the Voice Mail Administrator will explain when necessary.

Initial Tutorial

The first time you call into Voice Mail it will play a two minute, on-line tutorial which will require you to:

Record your name (for easy identification)

Change your password Your initial password will be provided by the System Administrator.

Record a personal greeting (Press [2], for a Personal Greeting)

It is helpful to write out a greeting beforehand and be sure to tell the caller to press "0" to reach a person.

Note Be sure to listen to the complete tutorial, otherwise the system will play it for you every time you access your Voice Mail.

Using the Keypad

You select Voice Mail options and enter information with the keypad of any Touch Tone® phone. In this guide, square brackets denote the keys that you press to select menus and options. The [*] (star) and [#] (pound) keys have special functions in Voice Mail.

Prompts and Menus

Voice Mail's functions and options are organized into a hierarchy of menus. Once you are connected to the system, Voice Mail leads you through the options, and tells you what keys to press to select them. The Main Menu is the first menu you hear upon entering your Voice Mail. >From this menu you select other menus and options, some of which may be two or three levels away from the Main Menu. When a menu description begins, you do not have to listen to all options before making a selection-just press the key for the option you want as soon as you hear it. If that option requires moving through two or three menus, you can press each of the proper keys in succession without waiting for the system prompts.

Prompt Levels

There are three levels of prompts: Standard (guide you through the basic Review and Send features), Extended (give more detailed instructions and prompt you for use of all features), and Rapid (cover all features, but are very brief). New subscribers begin using the system with Standard Prompts which prompt for only Review (press 1) and Send (press 2) at the Main Menu. Locate Messages (press 3) and Personal Options (press 4) are available to you but you will not be prompted for them. As soon as you are comfortable with the basics, you may want to use Extended Prompts to hear prompts for all options.

To change prompt levels

Access your Voice Mail

  1. Press [4] (Personal Options)
  2. Press [2] (Administrative Options)
  3. Press [3] (Prompt Levels)
  4. Press [1] for Standard Prompts, or
  5. Press [2] for Extended Prompts, or
  6. Press [3] Rapid Prompts
  7. Press [*] to return to the Main Menu or exit

Accessing Your Voicemail

From your phone

Dial the voice mail number(x3-9000); when the system answers, enter your password using your Touch Tone® keypad. You will now be at the Main Menu.

From any other campus phone

Dial the voice mail number(x3-9000); when the system answers, press [*]; enter your Voice Mailbox number using your Touch Tone® keypad; enter your password using your Touch Tone® keypad. You will now be at the Main Menu.

From off campus

Dial the voice mail number; when the system answers, press [#]; enter your Voice Mailbox number using your Touch Tone® keypad; enter your password using your Touch Tone® keypad. You will now be at the Main Menu.

Forwarding Your Phone to Voice Mail

Forward All Calls [*][7][2]

Use this feature if you are going to be away from your desk, or before you leave for the day.

  1. Pick up handset
  2. Press [*][7][2]
  3. Listen for the second dial tone
  4. Dial the voice mail number
  5. Listen for confirmation tone (three short tones, one long tone)
  6. Hang up, your calls are now automatically forwarded to Voice Mail

To Cancel this feature:

  1. Pick up handset
  2. Press [#][7][2]
  3. Hang up

Forward Don't Answer [*][7][3]

Use this feature to forward calls to Voice Mail after 3 rings. If you would like to have the amount of rings increased, we can program the phone to ring up to 6 times before forwarding.

  1. Pick up handset
  2. Press [*][7][3]
  3. Listen for second dial tone
  4. Dial the voice mail number
  5. Listen for confirmation tone (three short tones, one long tone)
  6. Hang up, your calls are now forwarded to Voice Mail after 3 (or up to 6) rings.

To Cancel this feature:

  1. Pick up handset
  2. Press [#][7][3]
  3. Hang up

Forward Busy [*][7][1]

Use this feature to forward calls to Voice Mail when your line is busy.

  1. Pick up handset
  2. Press [*][7][1]
  3. Listen for second dial tone
  4. Dial 3-9000
  5. Listen for confirmation tone (three short tones, one long tone)
  6. Hang up,your calls are now forwarded to Voice Mail when your line is busy.

To Cancel this feature:

  1. Pick up handset
  2. Press [#][7][1]
  3. Hang up

Reviewing Messages

Message Waiting Signals

On a single-line set, message waiting indication is an interrupted dial tone (this will not interfere with normal use of your telephone). On a multi-line set a feature key (selected by you) will light when a message is waiting.

Message Review

You listen to your messages one at a time. Messages that are tagged "urgent" will be played first, otherwise messages are heard in the order in which they are received. You have a number of options available to you while reviewing a message and after you have listened to each message. The next message is played automatically. Your Voice Mail has the capacity to hold a total of twenty-five messages and can get full, therefore you should routinely erase unneeded new or archived messages.

  1. Access your Voice Mail
  2. Press [1][1] (hear new, unheard messages - those that have been left during or received since the last session); or
  3. Press [1] (review all messages in the order they were received)
  4. Listen to the message (using playback controls if desired)
  5. At the end - reply by messaging, reply by calling, replay, get envelope information or send a copy of the message (if desired)
  6. Press [7] (erase); or
  7. Press [9] (save)
  8. Press [*] to return to the Main Menu or exit

Note You will hear the prompt [1][1] throughout the message review process if a message is skipped or if new messages arrive while you are in your Voice Mail. These reminders are to keep you from accidently skipping or forgetting about important messages.

Options while listening to a message

Message playback controls While listening to a message you may rewind to the beginning or forward to the end of a message; pause or resume playback; or increase the volume or speed of message playback. Use the following commands on your Touch Tone® keypad:

[1] rewind ten seconds

[1][1] rewind to the beginning

[2] pause (press [2] again to restart)

[3] fast-forward ten seconds

[3][3] fast-forward to the end

[4] slow down playback (two levels)

[5] envelope information (the date, time and sender)

[6] speed up playback (two levels)

[8] normal volume

[9] louder volume

Envelope information

You can obtain envelope information while listening to your message by pressing [5] (this option is also available after you have listened to a message). You will hear the date and time the message was sent, the message length, and who sent the message: If the call is internal (someone with Voice Mail on the University system), the name of the person and their Voice Mailbox number is announced; if the call is from off campus or from someone without Voice Mail, the call will be announced as an "outside call".

Skipping a message

You may skip to the next message at any time while you are listening to a message, by pressing [#]. Any message you skip remains available for your review later. After playing all of your new messages, the system automatically plays your skipped messages (messages skipped after listening for 2 seconds or more during the current session) and then your archived messages.

Skipping to archived messages

At any time during your review of new messages you can skip to archived messages by pressing [#][#]. Archived messages will be saved for thirty days from date of delivery. After thirty days a system recording will appear in your Voice Mail with the option to replay, erase or re-save the original archived message.

Canceling review of messages

You may cancel message review at any time while listening to your Voice Mail messages by pressing [*]. Any message not completely reviewed will remain a "new message".

Options After Listening to a Message

Reply by messaging

After listening to a message, you may reply by sending a Voice Mail message directly into the sender's Voice Mail without having to enter his or her Voice Mailbox number.

  1. Listen to message
  2. At the end, press [8] (reply)
  3. Record reply
  4. Press [#]
  5. Press [#] to send reply
  6. Press [*] to return to the Main Menu or exit

Note Replies cannot be sent to outside callers.

Reply by calling

After listening to a message, you may immediately call back the person whose Voice Mail message is being played.

  1. Listen to message
  2. At the end, press [8][8]
  3. The Voice Mail system will log you out of your Voice Mailbox and transfer you to the caller's extension

Replaying a message

After listening to a message, press [4] and you can replay the message in its entirety.

Envelope information

After listening to a message, press [5]to hear the date and time the message was sent, the message length, and who sent the message (this option is also available while listening to a message).

Send a copy to someone else

After listening to a message, you may send a copy of it to another user. You must add your introductory comments to the original message. This feature is useful when you receive a message that can be handled by, or should also be heard by, another user. You may send a copy of any message unless it has been marked "Private" by the sender.

  1. Listen to message
  2. Press [6] (send copy)
  3. Record introductory comments
  4. Press [#]
  5. Enter the destination Voice Mailbox number
  6. Press [#] to send a copy
  7. Press [*] to return to the Main Menu or exit

Erasing or Saving the original message

When you have finished listening to a message, or after replying or sending a copy, you must decide whether to erase the message or save it in the archives.

Erase Once you erase a message, it cannot be retrieved.

  1. Listen to message
  2. Press [7] (erase)

Save Messages are saved for thirty days from the date of delivery. After thirty days a system recording will appear in your Voice Mail with the option to replay, erase or re-save the original archived message.

  1. Listen to message
  2. Press [9] (save)

Sending a Message

How to Send a Message

  1. Access your Voice Mail
  2. Press [2] (send)
  3. Record the message
  4. Press [#]
  5. Press [1] if you wish to review what you have recorded
  6. Enter the destination Voice Mailbox number
  7. Select delivery options (if desired), press

    8. [1] Private - this prevents the recipient from sending a copy of the message to another user.

    [2] Urgent - allows the message to be reviewed by the recipient before all other new messages.

    [3] Confirmation - to receive notification that the recipient has listened to your entire message.

    [4] Future Delivery - sends up to 5 messages, 30 days in advance.

  8. Press [#] to send the message
  9. Enter the next destination Voice Mailbox number, or
    10. vvvv
  10. Press [*] to return to the Main Menu or exit

Note Near the end of your allowed recording time, you will hear two beeps. At that point, you have about 10 more seconds to record.

Spell by Name

If you can't remember a subscriber's Voice Mailbox number, you may address the message by spelling that person's name using your Touch Tone® keypad.

A,B,C = [2] J,K,L = [5] T,U,V = [8]
D,E,F = [3] M,N,0 = [6] W,X,Y,Z = [9]
G,H,I = [4] P,Q,R,S = [7]

Example: Jones, Bob is entered as 56637262.

Voice Mail only requires entry of digits/letters until it uniquely identifies the user. If a unique match is not found after spelling the subscriber's last name, and there are less than four options, Voice Mail presents the options available. If more than four options exist, Voice Mail will ask you to continue spelling the subscriber's full name until it can uniquely identify the match.

Group Distribution Lists

For sending messages to the same group of people on a regular basis, group distribution lists can save you time. These lists provide a way of storing up to 25 Voice Mailbox numbers per list, then sending messages to all members of the list with a single two-digit destination number. You can create new group distribution lists, delete lists, or review and modify existing lists.

Creating a Group Distribution List

  1. Access your Voice Mail
  2. Press [4] (personal options)
  3. Press [2] (administrative options)
  4. Press [2] (group lists)
  5. Press [1] to create a group list
    (Press [2] to edit a group list)
    (Press [3] to delete a group list)
    (Press [4] to review/rename lists)
  6. Enter a 2 digit number (11 through 25, see Note below)
  7. Say the name for the list (For example, "Communications Office")
  8. Press [#]
  9. Enter the Voice Mailbox of each person you want on the list
  10. Press [*] to return to the Main Menu or exit

Note You are allowed to make up to 15 group lists (numbered 11 through 25) each with up to 25 Voice Mailbox numbers.

Send a message to a Group Distribution List

  1. Access your Voice Mail
  2. Press [2] (send)
  3. Record the message
  4. Press [#]
  5. Enter the 2 digit Group Distribution List number (example, "11" for "Communications Office")
  6. Press [#] to send the message
  7. Press [*] to return to the Main Menu or exit

Locate Messages Sent

At any time after you have sent a message to a user, you may check his or her Voice Mail to see if the recipient has listened to your message.

  1. Access your Voice Mail
  2. Press [3] (locate messages)
  3. Press [1] (locate messages sent)
  4. Enter the Voice Mailbox number to which you sent a message.

Voice Mail will play each message from you in that Voice Mailbox that has not been listened to by the recipient. You may press [#] to skip past one message and move to the next.

Locate Messages Received

You can specify which messages (new and archived) you want to listen to by defining the sender.

  1. Access your Voice Mail
  2. Press [3] (locate messages)
  3. Press [2] (locate messages received)
  4. Press [1] to locate messages from a specific subscriber. Enter the subscriber's voice mailbox number or spell the name, or
  5. Press [2] to locate messages received from outside callers.

Your Greeting

Once you have completed the initial tutorial and recorded a personal greeting, you can change this greeting to meet differing call-coverage needs. You can record two separate Voice Mail greetings to tell callers whether you are away from your desk ("no answer") or on your phone ("busy"). If a "busy" greeting is not recorded, the "no-answer" greeting is the default. You can also create a special extended absence greeting for those times when you are away and may not be checking your Voice Mail.

Your Voice Mail greeting is an important communication link between you and the caller. For this reason, change your greeting frequently to reflect your activities.

To change your "No Answer" greeting:

  1. Access your Voice Mail
  2. Press [4] (Personal Options)
  3. Press [3] (Greetings)
  4. Press [1] (Personal Greeting)
  5. Press [2] (Record Personal Greeting)
  6. Press [1] (Record personal greeting that will play to callers when you are away from your desk)
  7. Press [#]
  8. Press [*] to return to the Main Menu or exit

To change your "Busy" greeting:

  1. Access your Voice Mail
  2. Press [4] (Personal Options)
  3. Press [3] (Greetings)
  4. Press [1] (Personal Greeting)
  5. Press [2] (Record Personal Greeting)
  6. Press [2] (Record personal greeting that will play to callers when you are on the phone)
  7. Press [#]
  8. Press [*] to return to the Main Menu or exit

Greeting Suggestions

Mention your first and last name (or department name), why you are unavailable (for example - in a meeting all day), and give the caller the opportunity to speak to a real person by pressing [0]. Remember to record in a noise-free environment. Voice Mail is very sensitive to background noise. Your greeting should be personal and professional with clear and concise language (without profanity or background music).

Extended Absence Greeting

If you plan to be away and will not be checking your Voice Mail, you can record an extended absence greeting that is played to callers in place of your regular greeting. This will not allow any messages to be left in your Voice Mail. Tell callers that you are away and when you will return and to press [0] if they need further assistance (you may also refer them to another phone number).

Before you leave Recording an extended absence greeting is a separate procedure than the procedure for changing your personal greeting. Your regular greeting remains intact, however the extended absence greeting overrides it. For this reason you should not record the extended absence greeting until just before you want it to go into effect.

  1. Access your Voice Mail
  2. Press [4] (personal options)
  3. Press [3] (greetings)
  4. Press [2] (extended absence)
  5. Record your extended absence greeting
  6. Press [#]
  7. Press [*] to return to the Main Menu or exit

When you return When you return and access your Voice Mail, you are reminded that your extended absence greeting is active.

  • Press [1] to retain the extended absence greeting and continue overriding your regular greeting, or
  • Press [2] to delete the extended absence greeting and therefore automatically restore your regular greeting.

Your Name

Your name is played to confirm your Voice Mailbox number whenever someone addresses a message to you. You have already recorded your name during your first entry into Voice Mail. You can change your name whenever you choose.

Changing Your Name

  1. Access your Voice Mail
  2. Press [4] (personal options)
  3. Press [3] (greetings)
  4. Press [3] (name)
  5. Record name
  6. Press [#]
  7. Press [*] to return to the Main Menu or exit

Your Password

Voice Mail requires that you enter your personal password number whenever you want to gain access to your Voice Mail. This prevents unauthorized persons from using your Voice Mail and protects the privacy of your messages. During the initial tutorial the system requires that you replace your temporary password with a permanent one of your own choosing. Choose a number easy for you to remember but hard for others to guess. You may change your password at any time after the initial tutorial.

The Voice Mail system will prevent you from using a simple, easily guessed (trivial) password. To avoid a trivial password, follow these guidelines:

  • A minimum of 4 digits and a maximum of 15 digits
  • Cannot begin with the number "0"
  • Cannot match your extension number
  • Cannot have sequential digits (example: [1][2][3][4])
  • Cannot have repetitive digits (example: [2][2][2][2])

Changing Your Password

  1. Access your Voice Mail
  2. Press [4] (personal options)
  3. Press [2] (administrative options)
  4. Press [1] (passwords)
  5. Press [1] (for personal password)
  6. Enter new password
  7. Press [#]
  8. Press [*] to return to the Main Menu or exit

If you forget your password, it can not be retrieved by anyone. Call the Voice Mail System Administrator at x3374 immediately.

Guest and Home Passwords

You can assign up to two guest passwords and one home password to persons who are not subscribers, but with whom you wish to exchange messages via Voice Mail. Persons with guest and home passwords can leave messages to, and receive them from, you. A home Voice Mailbox is like a guest Voice Mailbox except that messages left by the home password holder are heard before all other messages. Guest and home password holders have access only to the messages you leave for them; they cannot get access to other messages in your Voice Mailbox.

Creating Guest and Home Passwords

  1. Access your Voice Mail
  2. Press [4] (personal options)
  3. Press [2] (administrative options)
  4. Press [1] (passwords)
  5. Press [2] to create the home password
  6. Press [3] to create the first guest password
  7. Press [4] to create the second guest password
  8. Press [*] to return to the Main Menu or exit

Sending a Message

You send messages to your guest and home Voice Mailboxes by using the normal procedure. Enter the following destination Voice Mailboxes at the appropriate step in the procedure:

  • [91] for the first guest Voice Mailbox
  • [92] for the second guest Voice Mailbox
  • [93] for the home Voice Mailbox

Using the Guest or Home Services

Those designated by you to use a guest or home password will follow this procedure to hear messages from you, and to leave messages for you.

  1. Access your Voice Mail
  2. Enter their guest or home password
  3. If any messages have been left from you, they will be played automatically
  4. Press [1] to replay the message, or
  5. Press [2] to delete the message and continue
  6. Press [1] to exit, or
  7. Press [2] to record a message
  8. Press [#]

Bulletin Broadcast Message

What Is It?

A Bulletin Broadcast message is sent to all Voice Mail subscribers by the Voice Mail System Administrator. These messages are a means of distributing important information concerning the maintenance schedule of the Voice Mail system. A Bulletin Broadcast message is heard immediately upon accessing your Voice Mail.

Listening to Bulletin Broadcasts

When a Bulletin Broadcast message is played, you must delete or save it. If you simply disconnect, the bulletin will play every time you access your Voice Mail until you either delete or save it.

The options available to you after you have listened to the Bulletin Broadcast message are:

  • Replay: to replay the message, press [4]
  • Save: to save the message in the archives, press [9]
  • Delete: to delete the message, press [#], then press [7]

Advanced Applications

Brown University's Voice Mail System offers a service providing special applications that allows callers to listen to recorded information or select further routing of their calls. This feature is particularly useful when a high volume of callers routinely ask for standard information (hours, applications, catalogs, etc.).

Menu Applications

These present callers with a menu of choices that directs them to personal telephone extensions, voice-messaging (personal) mailboxes, information boxes listing specific information, or forms mailboxes in which they answer a series of specific questions.

Information Boxes

These greet the caller with pre-recorded information about schedules, hours, activities, etc. Information boxes do not allow the caller to leave a message.

Sample Menus in Use at Brown

x3-2378 Admission Office

x3-7001 Dormitory Communications Hotline

x3-1600 Directions to Brown University

x3-2500 Registrar

x3-9675 Human Resources WORK line

x3-6368 Food Services MENU line

To listen to these sample menu applications

  1. Dial the voice mail number
  2. When the system answers, Press [*][*]
  3. Enter the extension of the application you wish to hear

Hints and Tips for Personal Voice Mail

  • your (voice) mailbox number = your Brown extension number (there are a few exceptions in special applications)

  • Press [0] for additional prompts or repeated directions.

  • Press [*] to cancel what you are doing or exit from a menu ("back up" to a previous menu).

  • Press [#] to complete a step; to skip a message you are reviewing (skipped messages remain in their message queues as new messages); to send a message; to skip personal greetings (get directly to the recording tone); to signal to the system that your entry is complete

  • Press [3][3][7] to delete an unwanted message without listening to it.

  • It is possible to record a telephone conversation on voice mail as part of an unintentional Three Way Call . The recording could take place if a person does not disconnect a call completely, and creates a third party call (i.e. a conference call). To avoid this scenario, when disconnecting from a telephone call (or an attempted transfer) firmly hold down the switchhook for several seconds before making another call or returning to your original call.

  • You can interrupt most prompts if you know what you want to do. You can even enter several menu selections at once to reach a desired option or feature.

  • To listen to someone's voice mail greeting without calling the extension directly (i.e. to hear what your own greeting sounds like): dial 3-9000, when the system answers, press [*][*], enter the Voice Mailbox number-the greeting will play for you and you will be allowed to leave a message.

  • To transfer a call directly into someone's voicemail: follow the procedure to transfer calls from your phone (from a single line phone depress the switchhook; from a display phone press the transfer or "3 way call" key) dial 3-9000, when the system answers, enter the Voice Mailbox number, the greeting will play and the caller will be able to leave a message. Be sure to disconnect (i.e. hang up) so a three way call is not created.

  • If you hear "Sorry, your having trouble", it is because you have exceeded a certain number of errors or have requested "help" (pressed [0]) several times. Don't get discouraged. Look in the user guide for more information or call the System Administrator at x3374.

  • The best way to learn how to use Voice Mail is to experiment!

If You Need Help

If you experience any problems or have any concerns with your Voice Mail or its use at the University, please call the Voice Mail System Administrator, in the CIS-Communications Office at x3-3374.