Production Shared Documents

• Account Distribution List
• AppWorx Documentation
• ASP Turnover Document
• Changeman Documentation
• Cognos Documentation
• FTP Documentation
• Implementation Documentation
• Natural Environment
• Nightly Processing Schedule
• Managing Broker Return Codes
• SQL Server Environment
• z/OS Reference Guidelines and Standards

Production Service Metrics

AppWorx Statistics

• AppWorx Chains Run 2007-2010
• AppWorx Chains on Request 2010

MVS Statistics

• Zeke Jobs on Request 2010

Change Management Statistics

• Changeman 2006-2010 Statistics
• Endevor 2006-2010 Statistics

Remedy Statistics

AU Problem Tickets

• AU Problems Opened & Closed by Quarter & Year
• AU Problem by Departmental Users
• AU Problems by CIS Groups
• AU Problems by ERP Applications
• AU Problems by Legacy Applications

Change Requests

• Change Requests Opened & Closed by Quarter & Year

Request for Work Tickets

• Production Service RQ Tickets Opened & Closed
• Database RQ Tickets Opened & Closed

Implementation Tickets

• Implementations Opened & Closed by Quarter & Year
• Implementations by Impl Type

AU Problems Related to Significant Implementations

• AU Problems Related to Banner 8 Upgrade
• AU Problems Related to Coeus 4.3.6 Upgrade
• AU Problems Related to Famis to FRS Interface
• AU Problems Related to VM Elimination

Other Links

• Back to Business User Technical Documentation Page
• SAG Online Manuals Documentation only, ID=NA04190Z, Pass=DOCONLY