FAQ Archive

  • Why Does My VPN disconnect after a short amount of time?
  • How do I set up a router or XBOX in my dorm room?
  • 250mb of FREE storage space for students!!one
  • Email Configuration Abridged (server settings)
  • How can I protect my computer?
  • Information about email closing for the class of 2006

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  • Why Does My VPN disconnect after a short amount of time?

    • Using a VPN connection wirelessly or on dialup are two of the most    common connectivity issues. The VPN is a very sensitive connection and after a short amount of time without communication with your computer it will automatically disconnect. Often the brief disruptions in communication between a computer and a server caused by a slow dialup connection or a wireless connection is enough to do this. Usually, these two fixes will remedy normal connection issues.

    Be sure you have the most current version of VPN, Currently Brown is offering Version 4.8. If you do not have the most current version it can be downloaded and installed at software.brown.edu .

                You can also enable “Transport Tunneling” This is done by:
    Opening your VPN client à clicking the “Modify” button à selecting the “Transport” Tab à checking off “Enable Transport Tunneling” à then selecting “IPSec over TCP”. Your TC Port  should equal 443

    Often personal routers and firewalls can cause VPN connection problems and need to be adjusted according to manufacturer specifications.

     

     

  • How do I set up a router or XBOX in my dorm room?
    With the wireless expansion routers are no longer allowed in areas where there is Brown Wireless.     The netextend form can be found here

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  • 250mb of FREE storage space for students?!?

    In the Beginning of the ’06 school year, Brown released 250mb of storage space to the students where you can store… anything… as long as its 250mb or less

    By logging into www.brown.edu/myaccount and selecting “MyStuff” on the Right hand side of your browser you can activate MyStuff. It can then be accessed online from anywhere. Find more information at wiki.brown.edu

     

     

  • Email configuration abridged(Server settings)

    • For additional email configuration information please visit Wiki.brown.edu

    Brown Email
    (IMAP Settings)
    Incoming Server: Email.Brown.edu
    Outgoing Server (SMTP) : Mail-relay.Brown.Edu
    Incoming Mail Requires a secure connection (SSL) Port 993

    Microsoft Exchange Server: Mail1.ad.brown.edu

    POP Settings
    Incoming Server: Email.brown.edu
    Outgoing Server (SMTP) on campus : mail-relay.brown.edu
    Incoming Mail Requires a secure connection (SSL) Port 995

    Off Campus SMTP servers by ISP


    SMTP Servers

  • Cox  :: smtp.east.cox.net
  • Earthlink :: smtpauth.earthlink.net
  • mediaOne :: mail
  • American Express Online :: smtp.amexol.com
  • Bluelight.com :: smtp.mail.yahoo.com
  • NetZero :: smtp.netzero.net
  • AT&T Worldnet :: mailhost.worldnet.att.net
  • Verizon ::  Verizon does not support third-party routing
  • Log on America :: mail.loa.com
  • AOL :: AOL does not support SMTP relay services 
  • Netcom :: smtp.ix.netcom.com
  • Webcom :: smtp.webcom.com
  • freeinet.com ::  mail.your two letter state abbreviation.freei.net
  • Juno :: Juno does not support SMTP relay services 
  • Spire :: mail.spire.com
  • Prodigy :: smtp.prodigy.net
  • Optimum Online :: mail-hub.optonline.net

     

     

     

  • How can I protect my computer?

    • Brown offers a number of ways, methods and software to better protect your computer. At software.brown.edu you can download Symantec antivirus and Spybot Search and Destroy. You can learn even more about protecting your computer at wiki.brown.edu!

    We also suggest that you check out the "Get Control: Lose the Headache . . . Keep the Computer" web site created by the Office of IT Security.  Here you'll find other tips on protecting yourself against phishing scams, laptop thefts, and legal proceedings due to copyright violations.

     

     

     

  • Information about email closing for the class of 2007

    • Subject: 2007 Graduating Class – Email - MyStuff Closing
     
    Email and MyStuff Closing
     
    Dear Graduating Undergraduate, Graduate Students, and Medical Students
     
    If you graduate this May 2007, your Brown email account and MyStuff file services will close on September 25, 2007. Please note that this is the only message you will receive advising you that your Brown email and MyStuff account will be closing, so mark this important date on your calendar.
     
    September 25, 2007
     
    To help you prepare for this change, please read the following information and instructions.
     
    -  Clean out your Brown mailbox and forward any important email messages to another email account.
     
    - Copy your Contact List and your Address Book to an archive file.
     
    - Clean up your MyStuff Account.
     
    - Any attachments will be deleted with your email messages so if they are important save them to your computer or to an external storage device.
     
    If you already have another email account and would like your Brown email messages to be forwarded to your new email account, clean up your Brown mailbox (once you change your email to a external address, your Brown account will be disabled and mailbox will be deleted) and then go to the following url to update your delivery location (www.brown.edu/myaccount). 
     
    This is a very important transition of your electronic services.  If you need help understanding what is needed or have questions, please go to our webpage at www.brown.edu/helpdesk, contact the Help Desk at 401-863-HELP (4357), or send email to Help@brown.edu