Frequently asked Questions

 

Telephone Quick Reference:

  • General Phone operation issues
  • Long Distance Issues
  • Campus cell phone coverage
  • Telephone Directories
  • Additional Phone/Cable TV information offered at wiki.brown.edu

    Accounts and Passwords:
  • Loging into Brown Resources
  • Forgotten Passwords
  • Additional Computing Accounts and Password information can be found here
  • editable CAP forms can be found here

    Email:
  • Alumni Email
  • Quota limits/full email boxes
  • Email Configuration abridged (server settings)
  • Additional information on Alternate Email addresses, ListServes, and Shared Email accounts can be found here



    • General phone operation issues:
    Please make sure you have tried all jacks in the room – only one phone jack per room is active.  Pictures of phone/data jacks will be posted on 1st floor of each dorm and in lounges.  Any questions please call 3-2007 or email Telecom@brown.edu .

    Long Distance issues:
    Do you have a PBN (Personal Billing Number) code?  Freshmen and new students should check your campus mailbox at Faunce House.  If your PBN Code is not working, or if upperclassmen cannot remember your PBN code, call Paetec at 8-1-800-962-4772 (option 3 from the menu)

    What company has the best cell phone coverage on campus?
    Both Cingular and Nextel have towers on campus and provide the best coverage. More information can be found at wiki.brown.edu

    Telephone Directories: 
    Campus Directories     are scheduled to arrive in October. Students can obtain copies at the BSA (Brown Student Agency) located in Faunce House.

    White and Yellow Pages will be available in the CIT lobby after the first week of school.

     

    Loging into Brown Resources:

    For email, software distribution, MyConnection, MyAccount, everything: If users are trying to log in they must use their AuthID, a.k.a. “Short ID” which is in most (but not all) cases their first initial followed by the first seven letters of their last name. login correct




      Fig. 1: In this example user “Josiah Carberry” is correctly logging in.

    Some users attempt to log in with their NetID, which looks like this:
    login correct           



    Fig. 2: This is an example of an INCORRECT login.

     

    Forgotten Passwords:

    There are bound to be forgotten password requests. in the event a user forgets their password they must come into the Help Desk for a password reset unless they are abroad, in which case they must call the Help Desk during business hours so the Computing Accounts and Passwords Staff can verify information to reset the password.

     

    Alumni Email:
    Users who have recently graduated have until late September (the exact date varies, but usually around the 25th) before their account gets deleted. Users cannot convert their student accounts into alumni accounts. They MUST either forward their email to another email account or download all email to their computer using an email client. For more information on setting up an alumni email account visit the Brown Alumni Page

     

    Quota limits/full email boxes
    sometimes a users' mailbox becomes full and begins rejecting email, make sure you check your "myAccount"home page , where you can see an itemized summary of your quota usage. The culprits tend to be Inbox, Sent Messages or Deleted Items, sometimes even Drafts.
    mail_quota

     

     

     

    In this figure Josiah Carberry’s email usage has been itemized so he can see which folders are causing him
    to go over his limit. He may also see his quota and what percentage of it is being used.

     

     

     

     

     

     

     

     

    Email Configuration Abridged (Server Settings)
    For additional email configuration information please visit Wiki.brown.edu

    Brown Email

    (IMAP Settings)
    Incoming Server: Email.Brown.edu Outgoing Server (SMTP) : Mail-relay.Brown.Edu
    Incoming Mail Requires a secure connection (SSL) Port 993
    Microsoft Exchange Server: Mail1.ad.brown.edu

    POP Settings
    Incoming Server: Email.brown.edu
    Outgoing Server (SMTP) on campus : mail-relay.brown.edu
    Incoming Mail Requires a secure connection (SSL) Port 995

    Off Campus SMTP servers by ISP
    SMTP Servers

    • Cox  :: smtp.east.cox.net
    • Earthlink :: smtpauth.earthlink.net
    • mediaOne :: mail
    • American Express Online :: smtp.amexol.com
    • Bluelight.com :: smtp.mail.yahoo.com
    • NetZero :: smtp.netzero.net
    • AT&T Worldnet :: mailhost.worldnet.att.net
    • Verizon ::  Verizon does not support third-party routing
    • Log on America :: mail.loa.com
    • AOL :: AOL does not support SMTP relay services
    • Netcom :: smtp.ix.netcom.com
    • Webcom :: smtp.webcom.com
    • Freeinet.com ::  mail.your two letter state abbreviation.freei.net
    • Juno :: Juno does not support SMTP relay services
    • Spire :: mail.spire.com
    • Prodigy :: smtp.prodigy.net
    • Optimum Online :: mail-hub.optonline.net

     

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