Perm Hours Module due on Saturday! (Posted on September 16th, 2009 @ 10:00 AM)
Be sure to complete the perm hours detailed availability module by Saturday, September 18th at midnight. You can submit the module as many times as you'd like, and only your latest set of answers submitted before the deadline will be used. Perm hours will start on Monday, September 21st. The link to the module is: http://www.brown.edu/cis/support/help_desk/hdcp/myHDCP/modules/availability/detailed/Fall_2009.php
September 19th, 11 am - 1 pm = training! (Posted on September 2nd, 2009 @ 11:18 AM)
Save the date! We'll be holding training on September 19th from 11 am to 1 pm in CIT Room 269. Snacks and compensation will be provided! If you're not able to make training on that date, email us at hdcp@brown.edu to let us know.
New version of the HDCP website! (Posted on July 30th, 2009 @ 3:23 AM)
Hi everyone,
So I've been working on updating this website while keeping most of Brandon's original design - now, for example, the page expands to fill the whole screen and the website's HTML validates properly.
Suggestions? Feedback? Problems? Email me at rahul@brown.edu and let me know!
-Rahul
End of the Year Social Event (Posted on April 29th, 2009 @ 5:18 PM)
Please join us on May 12th from 2-4 pm at Sciences Park (located next to MacMillan outside of the CIT building) for a Deluxe Ice Cream Sundae Party hosted by Ben & Jerrys...
What a way to end the school year by having your choice of your favorite ice cream and all the toppings to go with it.... Save the Date!!!
Emergency Mail Failover - Complete @ 11:55AM (Posted on: November 18th, 2009 at 11:40 AM)
Update: 11:55AM - the problem on the Exchange server has been solved, and services have been failed back to the primary datacenter.
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There is a problem with one of Brown's primary Exchange servers, which is affecting service to approximately 1500 faculty and staff users. We have failed these mailboxes over to our Disaster Recovery infrastructure. Users who have Outlook installed with the MessageOne client should notice no disruption in service.
Users who are unable to use the Messag...[read more]
Phishing mail found on campus (Posted on: November 14th, 2009 at 5:00 PM)
The Help Desk has received reports of a new phishing email on campus. The message purports to be from Microsoft, warning of new infections of computers with the Conficker.B virus. Users are prompted to download a "Conficker scan" - but the scan actually installs malware on the user's computer.
As always, if you receive unsolicited email prompting you to install scanning tools or antivirus programs, you should not do so.
The text of a sample message is attached below:
-----Original Message--...[read more]
MyCourses Error (Posted on: November 11th, 2009 at 10:26 AM)
Blackberry Service Restored - Update 6:30PM (Posted on: November 10th, 2009 at 5:21 PM)
Update 6:30PM - we have found the underlying cause of the blackberry outage, and mail is now flowing. It will take approximately 30 minutes for mail to reach handhelds, but we expect that services will return to normal shortly.
We are currently experiencing a problem with the Blackberry Enterprise Server that is resulting in a delay of email delivery to CIS-managed handhelds. We are working with AT&T and Research in Motion to return service to normal status.
