The CIS Help Desk staff provides the Brown Community assistance with information technology. Our customer-friendly approach ensures a positive experience and a speedy resolution resulting in the efficient use of technology tools for our academic setting. We use the Remedy Action Request System to track Help Requests and to route problems to the appropriate IT support teams within CIS. Our goal is to resolve all supported issues in a timely manner.
Computer Cluster Support
Cluster consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.
Online Help & Training
- Brown-Specific Help & Support (Documentation Wiki)
- General Computing Help & Support (Knowledgebase)
- Online Training Videos
- Computer Education Classes