Alerts

Security Alert
Jul 18, 2014 - 11:40 am

There have been several reports of a phishing email sent from the "Help Desk" with the subject ERROR 20903. and a request to click on a link. Do not do so. Instead, alert Google by reportiing it as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish.


Example:

---------- Forwarded message ----------
From: Help Desk [ updatem49@gmail.com ]
Date: Fri, Jul 18, 2014 at 11:01 AM
Subject: ERROR 20903
To:

Dear Brown.Edu User

This is an automatic message by the Email system to let you know that you have to confirm your account information. An Attempt has been made to login your account from a new computer, You might not be able to send or receive new mail until you re-validate your mailbox. To re-validate your mailbox. CLICK HERE 

Service Degradation
Jul 21, 2014 - 4:14 pm

As of now, the problem with Wireless Access - Brown-Guest has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

________________

We are seeing an issue with the Brown-Guest wireless service for the entire campus.  While still working, the service is degraded and some users may have trouble or experience delays while connecting.  

 Functionality that may be impacted by this problem includes: connecting to the Brown-Guest wireless network, which provides temporary access for guests.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.
Thank you for your patience,Computing and Information Services

Service Outage
Jul 21, 2014 - 4:14 pm

RESOLVED: Wireless Access

As of now, the problem with Wireless Access has been resolved and it should be fully functional.

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.


We are aware of a problem with Wireless Access and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to Brown-Secure wireless network.


If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Jul 15, 2014 - 11:10 am

Currently, many people are having issues accessing Brown VPN in Google Chrome via the web (at vpn.brown.edu) due to an update to the browser. As a reminder, VPN is used to connect to Brown’s network when you’re off campus, allowing you to access resources such as software and library journals. We are hoping the underlying issue will be fixed soon, but in the meantime, here are two workarounds:

  1. Install the client (program) for Mac and Windows by clicking the Windows or Macintosh installation button on the VPN entry in the software catalog.

  2. Use a different browser to connect to VPN via vpn.brown.edu. If you prefer Chrome, you can always open Chrome after visiting vpn.brown.edu in another browser.

Service Outage
Jul 14, 2014 - 8:56 am

On Saturday, July 12 between 5am and 2pm, MyAccount and iTunesU will be unavailable, and other services may be unstable, due to a large-scale test of our Disaster Recovery infrastructure. Thank you for your understanding.

Service Outage
Jul 14, 2014 - 8:55 am

Resolved 7/13 1:55 pm

Workday is going to be down on Sunday morning to fix a problem.  Expected downtime is 10:00 am to 1:00 pm.  If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,Computing and Information Services

Service Outage
Jul 10, 2014 - 10:30 am

On Thursday, July 10, at 6:00 AM, we will upgrade FileWay (webfiles.brown.edu) from v3.8.3 to v4.0.5A.  We expect FileWay to be unavailable for up to 3 hours between 6-9:00 AM on July 10.

Security Alert
Jul 1, 2014 - 4:26 pm

Various reports this morning of phishing emails with the subject line Message from Brown Information Security: Your email account has been compromised. This is bogus and should be reported as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish


EXAMPLE:​

From: Brown University <marco_defilippo_roia@brown.edu>
Date: Tue, Jun 24, 2014 at 10:36 AM
Subject: Message from Brown Information Security: Your email account has been compromised
To: 

Dear User, 

You have almost exceeded your mailbox storage quota. To avoid deactivation and update of your mailbox account please *Click Here* 

***********************

Service Degradation
Jul 1, 2014 - 1:26 pm

RESOLVED-As of now, the problem with Domain Name Service - DNS has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

We are aware of a problem with Domain Name Service - DNS and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes:  resolving IP addresses based on the domain name.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Jun 24, 2014 - 7:49 pm

RESOLVED-As of now, the problem with Listserv has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

We are aware of a problem with Listserv and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: sending mail to a Listserv, managing membership of a Listserv - bulk e-mail service for community and course announcement lists is NOT affected.


If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.