Alerts

Service Outage
Sep 12, 2013 - 8:12 am

As of now, the problem with MyCourses has been resolved and it should be fully functional.

  We are aware of a problem with MyCourses and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to the MyCourses learning management system to view archived course materials.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Sep 10, 2013 - 2:22 pm

RESOLVED  9/9  6:00 AM  

The Medical Research Lab (MRL) will be fully open without restriction as of this Monday, September 9. 2013 at 6:00 A.M..  

UPDATE: 9/5/2013 2:56pm

Just a quick note to advise as of mid-evening yesterday, we successfully transferred permanent power back to Sayles Hall at a time that was conducive and without imposition to the University community.  We will be providing an update on status and progress relative to the Medical Research Lab (MRL) later this afternoon.  

UPDATE 9/4 22:50

We are proceeding with our efforts regarding the status of the Medical Research Lab (MRL) in priority phases.  As you know, we are committed to preserving the integrity and criticality of research.  Subsequently, we have pursued measures to ensure there is power utilizing different resources to stabilize equipment in the following research locations. 

·         Room 104 

·         Room 105 

·         Room 107 

·         Room 201 

·         Room 306 

·         Room 405 

Additionally, the subsequent phase concentrated on restoring temporary power to life safety systems and services in the building which has been achieved.  General power including lighting and heating, ventilation, air conditioning systems and services will remain unavailable for the remainder of today, Wednesday, September 4, 2013 

Our investigation on building conditions and impact to MRL services and systems continue but we recognize some complexities which we hope to better understand tomorrow.  We will provide an update during the morning hours tomorrow, Thursday, September 5th advising on our progress.  If you require assistance in access to alternative space during this interim period, please advise and we can collaboratively work in consultation with several campus departments on pertinent resources.

 

 

UPDATE: 9/4  12:33 P.M.

We are in the process of restoring service and systems to the following buildings and expect completion before or by 1:00 P.M.
  • Fones Alley 8
  • Hope College
  • Manning
  • Mencoff Hall
  • RI Hall
  • Robinson Hall
  • Slater Hall
  • University Hall
  • Waterman 70

We continue to work diligently on the remaining several buildings which are also slated to be resolved this afternoon .

Computing & Information Services

 

ORIGINAL POST: The below buildings are experiencing loss of power. CIS is working with building management to restore power as soon as possible.

Hope College
Manning Chapel
UH
Slater
RI Hall
Sayles Hall
Green House
District Fire Pump (Main Green Fire Pump)
MRL
Arnold Lab
Coreliss Bracket
70 Waterman
Mencoff
Robinson Hall
8 Fones Alley
We appreciate your patience while we work to restore full power.
Computing & Information Services
Service Outage
Sep 10, 2013 - 2:21 pm

The Library's OCRA Course Reserves will be down for a server migration and security upgrade on Tuesday, Sept 10th beginning at 8:00am. The system should be back up by 10:00am or earlier. If you are having any further issues with this service please contact the Help Desk at (401)-863-4357 or email help@brown.edu. Sorry for any inconvenience this may cause. Computing & Information Services

Service Degradation
Sep 9, 2013 - 9:17 am

RESOLVED 9/06/2013 12:35 pm

We are aware of a problem with Department File Services and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to Department File Services at webfiles.brown.edu or via a mapped network drive.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Outage
Sep 9, 2013 - 9:16 am

The Rochester Data Center that houses the PINNACLE application server(s) will be undergoing maintenance on Sunday, September 8, 2013 beginning at 9:00 p.m. ET. The application will be unavailable for approximately 30 minutes. Please contact the Service Center at 863-HELP (4357) on Monday and press option 5 to report any service effecting issues.

Service Degradation
Sep 6, 2013 - 4:55 pm

UPDATE: 9/6/2013 12:28pm

Services have been restored for Audio & Video Streaming (Wowza). Sorry for any inconvenience this may have caused.

 

We are aware of a problem with  Audio & Video Streaming (Wowza) and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to and use of audio and video streaming, including streaming video for Brown events and the viewing of online lectures in EchoCenter.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Degradation
Sep 6, 2013 - 4:04 pm

UPDATE: 9/6/2013 12:28pm

Services for Lecture Capture/Echo have been restored. Thank you for any inconvenience this may have caused.

We are aware of a problem with Lecture Capture (Echo 360) and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: playback of lecture audio, video and/or PowerPoint from the EchoCenter, usually accessed through Canvas or from a link in an email.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Degradation
Sep 5, 2013 - 8:04 am

RESOLVED: 9/4 8:50 a.m. Self-Service Banner is now functioning normally. We appreciate your patience while CIS worked to resolve Self-Service Banner performance issues.

ORIGINAL POST: We are aware of a problem with Banner Self-Service and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: slowness when using selfservice.brown.edu for information such as course schedules, grades, admissions information, and more.


If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Sep 4, 2013 - 3:03 pm

RESOLVED: 9/4/2013 10:50 AM The license manager is operating normally.

We are aware of a problem with the Mathematica License Server. Currently, Mathematica is inaccessible. 

We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing & Information Services 

Service Outage
Sep 4, 2013 - 10:58 am

Resolved: 9/3  22:54 - This issue has been resolved.

We are aware of a problem with Lecture Capture (Echo 360) and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: playback of lecture audio, video and/or PowerPoint from the EchoCenter, usually accessed through Canvas or from a link in an email.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services