Alerts

Service Outage
Oct 24, 2014 - 3:07 pm

During CIS' Disaster Recovery infrastructure test on Saturday, October 25 between 6:00 am and 10:00 am, you will not be able to change your Brown password, access iTunesU, and may find that other services are unstable.

Service Outage
Oct 22, 2014 - 10:31 pm

Workday will be unavailable from 9pm - 11pm

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Oct 22, 2014 - 4:26 pm

If you are receiving a password error when trying to access your Brown Google Email, please visit myaccount.brown.edu and select Change Google Password. The video below shows the process in more detail. Should you still have any issues, please report them to the IT Service Center by emailing Help@brown.edu or by calling 401-863-4357.

See video

Service Outage
Oct 22, 2014 - 3:24 pm

We are aware of a problem with Workday and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: all Human Resources and Financial functions.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.  

Service Degradation
Oct 21, 2014 - 12:14 pm

Facilities has notified CIS that there are some campus wide power outages occurring. 

Currently some affected areas may experience a loss in network connectivity.

We are monitoring the situation and will update this alert if any other CIS systems become affected.

Service Outage
Oct 21, 2014 - 10:22 am

Starting at 12pm on Friday 10/17, several systems will be unavailable because of the upgrade of Brown's Identity Management System. These systems are MyAccount (Brown's account management website), Activate (for the activation of new Brown accounts), and the Forgot Password functionality which allows you to reset a forgotten password with a mobile phone number.

New versions of these services will be available on Monday, October 20th by the start of business hours.

Service Outage
Oct 16, 2014 - 4:58 pm

 

Workday is running normally.


Workday is currently down. It is expected to be up and running by 6:00pm EST.

 

 


We are aware of a problem with extreme slowness in Workday and are working to identify and resolve the issue.

 

Functionality that may be impacted by this problem includes: all Human Resources and Financial functions.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Oct 14, 2014 - 9:43 am

The Turnitin assignment submission feature in Canvas may be intermittently unavailable during a scheduled maintenance period on Saturday, October 11, 2014, from 10 AM to 1 PM. Please address any questions to itg@brown.edu.

Service Outage
Oct 9, 2014 - 5:32 pm

Updated 10/9 5:30 - BrownBox is working

We are aware of a problem with BrownBox (brownbox.brown.edu), CCV's web file storage and sharing service. When we hear it is available, we will mark this alert as resolved. 

Service Degradation
Oct 6, 2014 - 11:02 am

Resolved-we will continue to monitor for any performance issues

 

We are aware of a problem with Google Email - Brown Gmail and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: sporadic delays to delivery of Google-based email at Brown.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.