Alerts

Service Outage
Jul 9, 2014 - 3:14 pm

On Thursday, July 10, at 6:00 AM, we will upgrade FileWay (webfiles.brown.edu) from v3.8.3 to v4.0.5A.  We expect FileWay to be unavailable for up to 3 hours between 6-9:00 AM on July 10.

Service Degradation
Jun 24, 2014 - 3:05 pm

Currently, many people are having issues accessing Brown VPN in Google Chrome via the web (at vpn.brown.edu) due to an update to the browser. As a reminder, VPN is used to connect to Brown’s network when you’re off campus, allowing you to access resources such as software and library journals. We are hoping the underlying issue will be fixed soon, but in the meantime, here are two workarounds:

  1. Install the client (program) for Mac and Windows by clicking the Windows or Macintosh installation button on the VPN entry in the software catalog.

  2. Use a different browser to connect to VPN via vpn.brown.edu. If you prefer Chrome, you can always open Chrome after visiting vpn.brown.edu in another browser.

Security Alert
Jul 1, 2014 - 4:26 pm

Various reports this morning of phishing emails with the subject line Message from Brown Information Security: Your email account has been compromised. This is bogus and should be reported as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish


EXAMPLE:​

From: Brown University <marco_defilippo_roia@brown.edu>
Date: Tue, Jun 24, 2014 at 10:36 AM
Subject: Message from Brown Information Security: Your email account has been compromised
To: 

Dear User, 

You have almost exceeded your mailbox storage quota. To avoid deactivation and update of your mailbox account please *Click Here* 

***********************

Service Degradation
Jul 1, 2014 - 1:26 pm

RESOLVED-As of now, the problem with Domain Name Service - DNS has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

We are aware of a problem with Domain Name Service - DNS and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes:  resolving IP addresses based on the domain name.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Jun 24, 2014 - 7:49 pm

RESOLVED-As of now, the problem with Listserv has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

We are aware of a problem with Listserv and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: sending mail to a Listserv, managing membership of a Listserv - bulk e-mail service for community and course announcement lists is NOT affected.


If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Jun 23, 2014 - 4:02 pm

As of now, the problem with Google Docs / Drive has been resolved and it should be fully functional.

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.

______________________________________________________________________________

We are aware of a problem with Google Docs / Drive slowness and "502 Errors" and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: creating and viewing Google Documents - check Google's status dashboard at www.google.com/appsstatus for more detailed information about this outage.

Security Alert
Jun 20, 2014 - 9:38 am

Several different phishing emails have been spotted at Brown over the last few weeks: "I.T HELP-DESK" with a subject line "Re-Validate", more reports with the subject lines "Account Information!", "View Return Status" and "​Review Your Tax Return Status."  Most are being sent from compromised Brown accounts, so may be more likely to fool the recipient.

Here are some of subject lines of those reported since May 1. Some had CLICK HERE links, others had attachments, most were sent from Brown addresses but not all. Read Anatomy of a Phish for tips on commonalities and how to spot a phish. Full examples are included at the end of this post.

  • Account Information! (from various addresses, including Brown University)
  • Attention ::: View Return Status (IRS.gov)
  • From IRS.gov (IRS)
  • IRS e-file: Update Now (from Brown University and others)
  • Message from Brown Information Security: Your email account has been compromised
  • Re-Validate (from I.T Help Desk)
  • Re-Validate Your School Mail Box (from I.T HELP-DESK)
  • Review Your Tax Return Status (Brown.edu) (from INTERNAL REVENUE SERVICE )
  • Verify Project Proposal! (various addresses) 

If you receive one, report it as phishing to the Gmail team (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it. More about phishing at www.brown.edu/go/phishing and What to do When You Spot a Phish.

------------------------------------------------------------
From: Brown University < baldwbw0@sewanee.edu>
Date: June 3, 2014 at 18:37:42 EDT
To: undisclosed-recipients:;
Subject: Message from Brown Information Security: Your email account has been compromised
Reply-To: desk101@att.net

Dear User,

You have almost exceeded your mailbox storage quota. To avoid
deactivation and update of your mailbox account please *click here*

***********************

------------------------------------------------------------

------------------------------------------------------------

From: I.T HELP-DESK
Date: Fri, May 2, 2014 at 10:22 PM
Subject: Re-Validate
To:

Re-Validate- < Click Here>>

NOTE: That Failure to comply may result in the loss of your account within the next 24 hours.

Signed By Webmaster.
Maintained by the Technology Department. Copyright 2014

------------------------------------------------------------

Date: Mon, May 5, 2014 at 1:00 PM
Subject: Account Information!
To:

Your Mailbox has exceeded Its storage limit as Set By Your Administrator, and you will not be able to receive new emails until you Re-Validate it.

To Re-Validate- < Click Here >

Signed By Webmaster.
Maintained by the Technology Department. Copyright 2014

------------------------------------------------------------

From: INTERNAL REVENUE SERVICE <IRS.gov.helpdesk1@outlook.com>
Date: Tue, May 6, 2014 at 10:01 AM
Subject: Review Your Tax Return Status (Brown.edu)
To:

Internal Revenue Service. Verify and Update your IRS e-file immediately, To Update - < Click Here > Ignore only if recently updated. If you have any difficulty updating, reply our help-desk.

USA . gov is the U.S. government's official web portal.
***************************
IRS e-file. Since 1990
This U.S GOVERNMENT SYSTEM IS FOR AUTHORIZED USE ONLY!
Copyright 2014.
***************************

Service Outage
Jun 20, 2014 - 8:40 am

RESOLVED

We are aware of a problem with LearningPoint and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to in-person training registration and online course content in Brown's professional development learning management system.


If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Jun 18, 2014 - 12:42 pm

Resolved: Problem with Cluster Printing - PawPrints, 6/17 11:02 AM

As of now, the problem with Cluster Printing - PawPrints has been resolved and it should be fully functional. 

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

We are aware of a problem with Cluster Printing - PawPrints and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: ability to print to or release print jobs from print release stations (mostly located in computing clusters).

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Jun 17, 2014 - 10:35 am

As of now, the problem with Courses has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services