Alerts

Security Alert
Aug 21, 2013 - 11:14 am

The Help Desk has received multiple reports of a phishing email that warns recipients that “Your Mailbox has exceeded Its storage limit as Set By Your Administrator, and you will not be able to receive new emails until you Re-Validate it.”

It includes all the tell-tale signs of a phish: it attempts to create a false sense of urgency, requests you click on a suspicious link to address the problem, is from a non-Brown account and not sent directly to your email account, and contains grammar and formatting errors. DO NOT CLICK on the link.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

Service Outage
Aug 20, 2013 - 12:39 pm

As the result of a scheduled update of Banner services, all Banner Self-Service and INB functions will be unavailable from 5 am on Saturday 8/17 until 8:30 am on Monday 8/19. Thank you for your patience as this work is completed.

Service Degradation
Aug 20, 2013 - 12:39 pm

RESOLVED - 9/16/2013   3:00pm

We are aware of a problem with Workday and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to Workday for core HR, payroll, benefits and leave tracking business processes, as well as Employee & Manager Self Service.


We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.


Thank you for your patience,

Computing and Information Services

Service Outage
Aug 19, 2013 - 8:07 am

Due to a system replacement, Brown Voicemail may be intermittently unavailable between 10am and 4pm on Saturday, 8/17. We do not expect an outage of more than a few minutes but will be validating the new system until 4pm. 
After the system is replaced, all voicemail users will need to set a new password and record their name in the new system. Instructions will be sent by email and Morning Mail to faculty and staff.

Service Outage
Aug 14, 2013 - 10:45 am

UPDATE 7/26 12:45AM – Notice to the Brown community

Starting at approximately 4:45pm EDT on Thursday, July 25, 2013, we experienced an email outage for the Brown.edu domain.  During this outage, all email messages sent to Brown.edu email addresses bounced back to their senders.  In addition, all email messages sent from Brown.edu accounts were not delivered and the Brown.edu sender was not notified of the failure.

Working with Google technical support, we discovered the issue was due to an unexpected modification of Google’s mail routing configuration and were able to resolve the problem at approximately 9:35pm EDT.

What you need to know:

  • If you sent mail between 4:45pm EDT and 9:35pm EDT:  The mail was not delivered and you did not receive a bounce message.  You will need to resend the messages. Check your Sent Mail folder for mail sent between these times and forward a copy of your sent message within that conversation, reselecting the recipient(s).  Detailed instructions on finding and forwarding sent messages

  • If someone sent you mail between 4:45pm EDT and 9:35pm EDT:  They received a bounce message indicating that you did not receive the message. If you were expecting an important email, we recommend contacting the sender.

We understand the magnitude of this disruption and regret the inconvenience this has caused.

UPDATE 10:05PM – As of approximately 10PM, all inbound mail appears to be flowing freely again.  We are working with Google to investigate the root cause of the outage.  People who sent email to brown.edu addresses between 5PM and 9:55PM received bounce messages, and will need to re-send the original message.

UPDATE 9:15PM – we are working with Google, and have determined that mail being sent to brown.edu addresses is currently not being accepted.  We are looking to implement a solution being recommended by Google.

We are aware of a problem with Google Email (Brown Gmail) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: receipt of email at brown.edu addresses.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Degradation
Aug 14, 2013 - 10:45 am

RESOLVED: Thursday July 25th 8:30am

 UPDATE: Tuesday July, 23 2013 22:10. We have fixed the majority of the problems we ran into over the last two days with Departmental File Services.   All DFS Shares are currently operational except FilesD: and specifically the following departments.

CommunityHealth, History, Library_JCB, CogutCenter, CompLit, Education, German, PAUR, Provost

We anticipate having the FilesD shares returned to service in the morning on July 24.  

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Degradation
Aug 14, 2013 - 10:44 am

RESOLVED: 1:32pm  At this point in time the wireless access issue has been resolved. Any users who are still encountering connectivity issues should contact the Help Desk for assistance.

We are aware of a problem with Wireless Access (Brown-Secure) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to Brown_Secure wireless network.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Aug 14, 2013 - 10:44 am

Resolved: 8/08 3:47pm 

Brown's Software Catalog is undergoing some changes today, causing intermittent denial of software downloads. If you are attempting to download software from Brown's Software Catalog and are unable to do so, please wait a few minutes and try again. Outages are expected to last no longer than three minutes. Thank you for your patience as we work to improve your user experience.

Service Outage
Nov 11, 2013 - 1:46 pm

Many Brown students and faculty were unable to access Canvas between 7:45 and 8:25 PM Saturday evening. Canvas acknowledged an issue with their service. As of now, the problem with Canvas Learning Management System has been resolved. No additional disruptions are expected tonight.

However, if you do experience problems with this service, please report them to the Help Desk at (401) 863-4357 and follow the prompts for Canvas support.

Thank you for your patience,
Computing and Information Services

Service Degradation
Nov 7, 2013 - 4:23 pm

UPDATE: RESOLVED 11/07 3:04pm

This issue has been resolved.

Update 11AM 11/7/2013

As of 11AM, the replacement of physical hardware is in progress, and we anticipate restoring power to the affected servers within an hour.  Once the equipment is back online, CIS will start to verify the integrity of the underlying data storage.  As we confirm that data is uncorrupted, we will start to bring services back online.

- - - - 

Update 8:15 AM 11/7/2013

As of 8:15AM, we are in the process of replacing the affected hardware.  Department File Sservices will be unavailable today for departments NOT listed below until this work is completed. We do not yet have an estimated time for restoration of services, but we expect to have an estimate by mid-morning today.

- - - - 

We are aware of a problem with Department File Services related to a storage hardware failure.  We are working with the vendor to resolve the issue and replace the affected equipment.  Functionality that may be impacted by this problem includes: access to Department File Services at webfiles.brown.edu or via a mapped network drive.

As of 9PM we are developing a list of departments that are affected by the outage.
Here is the list of DFS departments that are NOT affected:
Folder: Department:
FilesA
e:\SharesA1\Admissions College Admission
e:\SharesA1\Budget Budget Office
e:\SharesA1\CLSS Campus Life & Student Services
e:\SharesA1\FinancialAid Financial Aid
e:\SharesA1\HR Human Resources
e:\SharesA1\MyBudget
e:\SharesA2\AuxHousing University Auxiliary Housing (Residential Life)
e:\SharesA2\Bell_Gallery Bell Gallery
e:\SharesA2\HDCP Help Desk - Donna Bello
e:\SharesA2\ReligiousStudy Religious Studies
e:\SharesA2\OSVCP (Formally ROTC) - CLSS
e:\SharesA2\SarahDoyleCenter Sarah Doyle Women's Center
e:\SharesA2\Sheridan Sheridan Center for Teaching & Learning
e:\SharesA2\Slavic Slavic Languages
e:\SharesA2\Staff_Advisory
e:\SharesA2\TAPS Theatre Arts and Performance Studies
f:\SharesA3\CAAS Bio Med Alcohol & Addiction
f:\SharesA4\Italian Italian Studies
f:\SharesA4\VA Program in Visual Arts
f:\SharesA4\Writing Writing Center - Dean of the College
FilesB
e:\SharesB1\AdmissionsBDMS College Admission
e:\SharesB1\x25Export Registrar's Office
e:\SharesB2\AmCiv American Studies
e:\SharesB2\Anthropology Anthropology
e:\SharesB2\Auditor Internal Audit Service, Executive VP of Finance & Administration
e:\SharesB2\Dining Dining Services
e:\SharesB2\InstIntlStudies Watson Institute for International Studies
e:\SharesB2\PoliticalScience Political Science
e:\SharesB3\AISR Annenberg Institute
e:\SharesB3\CISWindows CIS Windows Group
e:\SharesB3\Registrar Registrar's Office
e:\SharesB3\SCCMBkup CIS Windows Group
e:\SharesB3\STLIF Office of Student Life
f:\SharesB4\Chaplains Chaplains' Office
f:\SharesB4\ContinuingEducation Office of Continuing Education
f:\SharesB4\CSHD Center for the Study of Human Development (Education)
f:\SharesB4\Hispanic Hispanic Studies
FilesC
e:\SharesC1\CIS Computing and Information Services
e:\SharesC1\DeanOfFaculty Dean of the Faculty
e:\SharesC2\GradSchool Graduate School (Graduate School Administration)
e:\SharesC2\Judaic Program In Judaic Studies
e:\SharesC2\LandyLab Bio Med Molecular, Cellular Biology Biochemistry
e:\SharesC2\SponsoredProjects Office of Sponsored Projects
f:\SharesC3\CRC Kate Monteiro/ITSC
f:\SharesC3\PsychServ Psychological Services
f:\SharesC4\CGHCR Gerontology/Jeff Hiris
f:\SharesC4\Classics Classics
f:\SharesC4\Health Health Services
f:\SharesC4\MedFacAppt Bio Med Medical Affairs, Bio Med Medical Education, Bio Med Psychiatry & Human Behavior
f:\SharesC4\PublicPolicy Center for Public Policy & American Institutions
f:\SharesC5\Athletics Athletics & Physical Education
f:\SharesC5\CareerDev Center For Careers & Life After Brown
f:\SharesC5\EastAsianStudy East Asian Studies
f:\SharesC5\JoukowskyInst Joukowsky Institute for Archaeology and the Ancient World
f:\SharesC5\OfcIntlPrograms International Programs
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.