Alerts

Service Outage
Jun 10, 2014 - 12:36 pm

Due to scheduled maintenance, all Banner services (Self-Service Banner, INB, and Luminis) will be unavailable from 5AM on Sunday May 25 through 7PM on Monday May 26. During this time, you will not have access to selfservice.brown.edu for information such as course schedules, grades, admissions information, course evaluations, green sheets data, etc. Course registration, administration, student accounts receivable, and financial aid administrative functions will also be unavailable.

Service Degradation
Jun 10, 2014 - 12:36 pm

Resolved: 6/4/2014 12:33pm 

 As of now, the problem with Google Drive has been resolved and it should be fully functional.   According to the Google Portal Dashboard, this issue has been resolved.

 

We are aware of a problem with Google Drive. We are waiting on Google to identify and resolve the issue while we monitor it from the Help Desk.  Functionality that may be impacted by this problem includes access to the Drive application and all files and folders within Drive from a Brown or personal Google-based account (including all @brown.edu email accounts). Check Google's status dashboard at www.google.com/appsstatus for more detailed information about this outage.


We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Degradation
Jun 10, 2014 - 12:36 pm

You may see an error message about expiration when you launch Matlab, but your current version will continue to work until May 31st. As soon as we receive our Matlab TAH license renewal information, we will send a Morning Mail with instructions for updating your Matlab software. 

Service Degradation
May 23, 2014 - 11:48 am

UPDATE:  As of now, the problem with BrownSites has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  

 

We are aware of a problem with BrownSites and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: viewing and editing of sites which use the BrownSites template - web sites maintained via Contribute or FTP access are not affected. 

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Security Alert
May 19, 2014 - 11:00 am

Beware of an email from Blackboard Systems <blackboard-alerts@systems.com> that has been sent to Brown users. Like similar phishing emails, this one attempts to get you to click on the provided link to view the new article that was supposedly "posted to you." Below is an example, with one of the clues highlighted: rolling over the link (but don't click on it) directs you to the site for the Euromed Civil Society.

If you receive one, report it as phishing to the Gmail team (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it. More about phishing at www.brown.edu/go/phishing and What to do When You Spot a Phish.

Security Alert
May 19, 2014 - 10:59 am

Various reports this morning of phishing emails with the subject lines UPDATE YOUR IRS IMMEDIATELY and View Return Status (IRS.gov). These are bogus and should be reported as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

From http://www.irs.gov/uac/Report-Phishing: The IRS does not initiate contact with taxpayers by email to request personal or financial information. This includes any type of electronic communication, such as text messages and social media channels.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish 

Examples:

---------- Forwarded message ----------
From: Internal Revenue Service < NAME VARIES @brown.edu>
Date: Wed, Apr 30, 2014 at 6:42 AM
Subject: UPDATE YOUR IRS IMMEDIATELY
To:

Update your IRS e-file immediately, To Update -  < Click Here >

USA.gov is the U.S. government's official web portal.

==================================

---------- Forwarded message ----------
From: Taxslayer.com < NAME VARIES @brown.edu>
Date: Wed, Apr 30, 2014 at 4:14 AM
Subject: View Return Status (IRS.gov)
To:

Verify and Update your IRS e-file immediately, To Update -  < Click here to update >

USA.gov is the U.S. government's official web portal.

Service Degradation
May 19, 2014 - 10:38 am

Computers and servers with the operating systems Windows XP or Server 2003 are experiencing a serious bug when applying recent automatic updates from Microsoft's security software, System Center Endpoint Protection (SCEP) and Forefront Endpoint Protection (FEP). If your computer or server is affected, you can apply Microsoft's updates manually to fix it.

Please remember that Windows XP is no longer supported by Microsoft or Brown IT

Security Alert
May 13, 2014 - 3:33 pm

Microsoft has announced a critical security update for Internet Explorer to fix a vulnerability affecting versions 6 through 11. Microsoft's alert notes that customers who have automatic updating enabled will not need to take any action because this security update will be downloaded and installed automatically.

  • ISG recommends that you utilize another browser until you receive the IE update.
  • If may also receive specifically directed messages relative to certain programs (such as Kronos) directing you to use a different browser.
  • If you are on a remaining XP machine, you may not receive the automatic update, and should manually update your IE version before continuing to use it.

For information about specific configuration options in automatic updating, see Microsoft Knowledge Base Article 294871. For Customers who do not have automatic updating enabled, the steps in Turn automatic updating on or off can be used to enable automatic updating.

For administrators and enterprise installations, or end users who want to install this security update manually (including customers who have not enabled automatic updating), Microsoft recommends that customers apply the update immediately using update management software, or by checking for updates using the Microsoft Update service. The updates are also available via the download links in the Affected Software table later in this bulletin.

See the Microsoft Security Bulletin MS14-021 - Critical for full details.

Security Alert
May 1, 2014 - 11:41 am

Be on the lookout for the latest phish, this one supposedly from "Internal Revenue Services" promising you a view of you tax return status. An example is provided below.

If you received one of these phishing emails and have not already deleted it, report it as phishing to Google (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing").

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish 


Service Outage
May 1, 2014 - 9:46 am

As of now, the problem with Departmental Printing has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

We are aware of a problem with Departmental Printing and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to networked printers.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.