Alerts

Service Outage
Nov 8, 2013 - 4:26 pm

RESOLVED: RemedyWeb Online Ticketing System is now up and running

11/7/2013 4:13We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.

We will be posting all updates, including the resolution of the problem here- please check regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Nov 8, 2013 - 4:26 pm

RESOLVED 4:52 pm 11/07/2013

Echo Lecture Capture is now up and running.

Update 3:11 pm 11/07/2013

We are working with the vendor to restore this service and  we will inform you when functionality will return to its normal state.  Sorry for any inconvenience this may cause.

Update 11AM 11/7/2013

As of 11AM, the replacement of physical hardware is in progress, and we anticipate restoring power to the affected servers within an hour.  Once the equipment is back online, CIS will start to verify the integrity of the underlying data storage.  As we confirm that data is uncorrupted, we will start to bring services back online.

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Update 8:15AM 11/7/2013 

We are currently in the process of replacing the affected hardware, and these services will be unavailable today until this work is completed. We do not yet have an estimated time for restoration of services, but we expect to have an estimate by mid-morning today.

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We are aware of a problem with Lecture Capture - Echo 360 related to a storage hardware failure.  We are working with the vendor to resolve the issue and replace the affected equipment.  Functionality that is impacted by this problem includes: playback of lecture audio, video and/or PowerPoint from the EchoCenter, usually accessed through Canvas or from a link in an email.  

Recording services related to Echo 360 are still functioning; however, you will not be able to review the video until services are fully restored.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Nov 7, 2013 - 4:23 pm

UPDATE: RESOLVED:  11/07 3:04PM

This issue has been resolved.

 

Update 11AM 11/7/2013

As of 11AM, the replacement of physical hardware is in progress, and we anticipate restoring power to the affected servers within an hour.  Once the equipment is back online, CIS will start to verify the integrity of the underlying data storage.  As we confirm that data is uncorrupted, we will start to bring services back online.

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Update 8:15AM 11/7/2013

We are currently in the process of replacing the affected hardware, and these services will be unavailable today until this work is completed. We do not yet have an estimated time for restoration of services, but we expect to have an estimate by mid-morning today.

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We are aware of a problem with  Audio & Video Streaming - Wowza related to a storage hardware failure.  We are working with the vendor to resolve the issue and replace the affected equipment.  Functionality that is  impacted by this problem includes: access to and use of audio and video streaming, including streaming video for Brown events and the viewing of online lectures in EchoCenter.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Nov 7, 2013 - 4:23 pm

UPDATE: RESOLVED  11/07 3:04PM

This issue has been resolved.

 

 

Update 11AM 11/7/2013

As of 11AM, the replacement of physical hardware is in progress, and we anticipate restoring power to the affected servers within an hour.  Once the equipment is back online, CIS will start to verify the integrity of the underlying data storage.  As we confirm that data is uncorrupted, we will start to bring services back online.

- - - - 

Update 8:15 AM 11/7/2013

We are currently in the process of replacing the affected hardware, and these services will be unavailable today until this work is completed. We do not yet have an estimated time for restoration of services, but we expect to have an estimate by mid-morning today.

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We are aware of a problem with FileMaker Pro Server due to a hardware issue.  We are working with the vendor to resolve the issue and replace the affected equipment.  Functionality that is impacted by this problem includes: access to databases hosted on Brown's FileMaker server, either using FileMaker or via a web site.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Nov 6, 2013 - 9:09 pm

UPDATE: 10/30 09:56 AM

This issue has been resolved.

UPDATE: 10/30 09:30

At 9:30, wireless service is in the process of being restored; however, services may be unstable as access points come online.  We expect all services to be online shortly.

 

UPDATE: 10/30 09:00

At 9AM, we are aware of wireless issues, and have just resolved issues related to the HostExplorer.brown.edu.  We believe that all wired connectivity issues should be resolved at this time.  

If you experience problems other than wireless or HostExplorer, please report them to the Help Desk at (401) 863-4357

UPDATE: 10/30 08:30

As of 8:30, power has been restored to all affected servers.  We are working to restore services that were disrupted due to the power loss.  We are aware of wireless and network connectivity and routing issues, and are restarting devices that were affected.  Areas on the central portion of campus are most likely to be affected.

UPDATE: 10/30 08:14

A power electrical generator test at Wilson this morning has caused service interruption in network connectivity and wireless services.

We are aware of a problem with Major IT Services Outage and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to several electronic resources at Brown.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Security Alert
Nov 6, 2013 - 9:09 pm

Emails from "IT Service Help Desk" about an "Upgrade Alert!" have been reported, warning about account deactivation if not responding. Do not click on or respond to this phishing scam.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select "Report phishing." This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish. 

---------- Forwarded message ----------
From: Chauna Banks-Daniel (DISTRICT 2) <CBanks-Daniel@brgov.com>
Date: Mon, Nov 4, 2013 at 8:59 AM
Subject: Upgrade Alert!
To:

This Email is sent from your IT Service Help Desk. We are conducting an email sweep upgrade,

All users are to verify his/her account for upgrade to avoid account deactivation. CLICK HERE to go to verification page.

Failure to verify your account will render your mailbox account in-active from our database service. Thank you for your understanding.
IT Service Help Desk.

Service Outage
Nov 6, 2013 - 9:09 pm

UPDATE: 3:03pm

As of now, the problem with ASK - Advising SideKick has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

 

 

We are aware of a problem with ASK - Advising SideKick and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to online advising for undergraduate students.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Nov 6, 2013 - 9:09 pm

UPDATE: 11/5   11:15 am    RESOLVED

As of now, the problem with ASK - Advising SideKick has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

11/5/13 11:06 AM

We have discovered that the messaging functionality in ASK is currently running in a degraded state.

We are aware of a problem with ASK - Advising SideKick and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to online advising for undergraduate students.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Oct 31, 2013 - 12:53 pm

The issue at J Walter Wilson is resolved and network access is available

Original Alert: Due to problems in J Walter Wilson, access to the network from a wired and/or wireless connection may not be available in or near the building

Service Degradation
Oct 28, 2013 - 1:09 pm

Update 10/28 1:07pm - there have been no further incidents reported on this issue and is now set to resolved.

 

Update 10/28 1:17am - we believe the problem is no longer occurring, but are waiting for more information from Google.

Original Post: We are aware of a problem with Google Drive Uploading Feature and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: Uploading Documents to Google Drive - check Google's status dashboard at www.google.com/appsstatus for more detailed information about this outage.

This outage has not yet been reported on the dashboard but has been reported to Google and they have confirmed the issue. Stay tuned for updates