Alerts

Service Degradation
Oct 24, 2013 - 1:27 pm

UPDATE: 11:45am 10/21/2013

As of now, the problem with RemedyWeb Online Ticketing System has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

 

We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.

Service Outage
Oct 24, 2013 - 1:26 pm

10/21/2013  1:19pm UPDATE:

 

This issue has been resolved.

We are aware of a problem with Lecture Capture - Echo 360 and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: playback of lecture audio, video and/or PowerPoint from the EchoCenter, usually accessed through Canvas or from a link in an email.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Security Alert
Oct 18, 2013 - 2:26 pm

Emails from "Brown University, service@brown.edu" have been reported, warning about account expirations. Do not click on or respond to this phishing scam.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

---------- Forwarded message ----------
From: Brown University <service@brown.edu>
Date: Wed, Oct 9, 2013 at 7:39 AM
Subject: Letter From Brown University
To:

Dear User,

Your account profile will expire today.

Kindly Click Here to validate.

Sincerely,
Brown University

All rights reserved. Copyright © 2013 Brown University

Service Degradation
Oct 18, 2013 - 2:26 pm

UPDATE RESOLVED: October 10, 2013 4:23 PM

 We expect all users to be restored at this time. 

 

UPDATE: 1:49pm

Here is the latest update from Google

We're glad to report that we've isolated the issue and are currently restoring service to all affected users. The restoration process is gradual, and we expect service to be returned shortly.

At this time, a number of your users may already be restored. There's no need to panic, however, if there are still users reporting the behavior. Since the restoration process is gradual, not all users will be restored at the same time.

 

 

We are aware of a problem with Google Email (Brown Gmail) on handheld devices. Functionality that may be impacted by this problem includes: access to Google-based email at Brown using a handheld device.

Below is Google's  dashboard status  from 
www.google.com/appsstatus:

Status
We are currently investigating an issue in which Google Sync (ActiveSync) users are unable to access their mailboxes on mobile devices. We're working to resolve the issue as soon as possible, and we appreciate your continued patience.

Workaround
While we work to resolve the issue with ActiveSync, you can configure your account to sync mail, contacts, and calendar events via IMAP, CardDAV, and CalDAV. On iOS devices, all you need to do is choose the 'Google' account option in Settings / Mail, Contacts, Calendar / Add Account.

Additionally, iOS users can use the Gmail app for iOS to view their mail. Both the mobile web interface and the desktop web interface of Gmail are also accessible.

Users of other mobile devices can use the the Gmail web interface or add the account using IMAP.

Thank you, 

CIS IT Service Center


Service Outage
Oct 18, 2013 - 2:26 pm

UPDATE: RESOLVED: 10:13 am

Remedy is back up and running. Sorry for any inconvenience this may have caused.

Computing and Information Services

10/15/2013 10:02 am

We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Outage
Oct 18, 2013 - 2:26 pm

UPDATE: 8:51am uhallapps.brown.edu is now available

 

 

Currently there is an issue with uhallapps.brown.edu. We are working to resolve the issue and will notify you as soon as it is up.

Security Alert
Oct 9, 2013 - 9:48 am

A phishing email from the "System Administrator Team" has hit the Brown campus asking the receiver to click on a link to remove two emails on pending status.  This is bogus and is orginating from a compromised Brown account.  DO NOT CLICK on the link. Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

Security Alert
Oct 9, 2013 - 9:47 am

Several reports on campus of the same phishing email seen earlier this summer with the subject line: Your Mailbox has exceeded Its storage limit. See the earlier post for details.

Service Degradation
Oct 7, 2013 - 3:26 pm
We are aware of a problem with access to the EchoCenter in Canvas.
This is a browser permission setting that needs to be adjusted.
Please follow the directions on this link to correct the problem:
Service Outage
Oct 7, 2013 - 2:58 pm

Resolved:  We are aware of a problem with Online Movies (VFNow / Haivision) and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: viewing streaming movies online for classes using OCRA playlists.