Alerts

Security Alert
Nov 6, 2013 - 9:09 pm

Emails from "IT Service Help Desk" about an "Upgrade Alert!" have been reported, warning about account deactivation if not responding. Do not click on or respond to this phishing scam.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select "Report phishing." This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish. 

---------- Forwarded message ----------
From: Chauna Banks-Daniel (DISTRICT 2) <CBanks-Daniel@brgov.com>
Date: Mon, Nov 4, 2013 at 8:59 AM
Subject: Upgrade Alert!
To:

This Email is sent from your IT Service Help Desk. We are conducting an email sweep upgrade,

All users are to verify his/her account for upgrade to avoid account deactivation. CLICK HERE to go to verification page.

Failure to verify your account will render your mailbox account in-active from our database service. Thank you for your understanding.
IT Service Help Desk.

Service Outage
Nov 6, 2013 - 9:09 pm

UPDATE: 3:03pm

As of now, the problem with ASK - Advising SideKick has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

 

 

We are aware of a problem with ASK - Advising SideKick and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to online advising for undergraduate students.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Nov 6, 2013 - 9:09 pm

UPDATE: 11/5   11:15 am    RESOLVED

As of now, the problem with ASK - Advising SideKick has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

11/5/13 11:06 AM

We have discovered that the messaging functionality in ASK is currently running in a degraded state.

We are aware of a problem with ASK - Advising SideKick and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to online advising for undergraduate students.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Oct 31, 2013 - 12:53 pm

The issue at J Walter Wilson is resolved and network access is available

Original Alert: Due to problems in J Walter Wilson, access to the network from a wired and/or wireless connection may not be available in or near the building

Service Degradation
Oct 28, 2013 - 1:09 pm

Update 10/28 1:07pm - there have been no further incidents reported on this issue and is now set to resolved.

 

Update 10/28 1:17am - we believe the problem is no longer occurring, but are waiting for more information from Google.

Original Post: We are aware of a problem with Google Drive Uploading Feature and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: Uploading Documents to Google Drive - check Google's status dashboard at www.google.com/appsstatus for more detailed information about this outage.

This outage has not yet been reported on the dashboard but has been reported to Google and they have confirmed the issue. Stay tuned for updates

Service Degradation
Oct 24, 2013 - 1:27 pm

Resolved: 10/18 7:35pm

As of now, the problem with Department File Services has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

Service Degradation
Oct 24, 2013 - 1:27 pm

UPDATE: 11:45am 10/21/2013

As of now, the problem with RemedyWeb Online Ticketing System has been resolved and it should be fully functional. 
If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

 

 

We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.

Service Outage
Oct 24, 2013 - 1:26 pm

10/21/2013  1:19pm UPDATE:

 

This issue has been resolved.

We are aware of a problem with Lecture Capture - Echo 360 and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: playback of lecture audio, video and/or PowerPoint from the EchoCenter, usually accessed through Canvas or from a link in an email.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Security Alert
Oct 18, 2013 - 2:26 pm

Emails from "Brown University, service@brown.edu" have been reported, warning about account expirations. Do not click on or respond to this phishing scam.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

---------- Forwarded message ----------
From: Brown University <service@brown.edu>
Date: Wed, Oct 9, 2013 at 7:39 AM
Subject: Letter From Brown University
To:

Dear User,

Your account profile will expire today.

Kindly Click Here to validate.

Sincerely,
Brown University

All rights reserved. Copyright © 2013 Brown University

Service Degradation
Oct 18, 2013 - 2:26 pm

UPDATE RESOLVED: October 10, 2013 4:23 PM

 We expect all users to be restored at this time. 

 

UPDATE: 1:49pm

Here is the latest update from Google

We're glad to report that we've isolated the issue and are currently restoring service to all affected users. The restoration process is gradual, and we expect service to be returned shortly.

At this time, a number of your users may already be restored. There's no need to panic, however, if there are still users reporting the behavior. Since the restoration process is gradual, not all users will be restored at the same time.

 

 

We are aware of a problem with Google Email (Brown Gmail) on handheld devices. Functionality that may be impacted by this problem includes: access to Google-based email at Brown using a handheld device.

Below is Google's  dashboard status  from 
www.google.com/appsstatus:

Status
We are currently investigating an issue in which Google Sync (ActiveSync) users are unable to access their mailboxes on mobile devices. We're working to resolve the issue as soon as possible, and we appreciate your continued patience.

Workaround
While we work to resolve the issue with ActiveSync, you can configure your account to sync mail, contacts, and calendar events via IMAP, CardDAV, and CalDAV. On iOS devices, all you need to do is choose the 'Google' account option in Settings / Mail, Contacts, Calendar / Add Account.

Additionally, iOS users can use the Gmail app for iOS to view their mail. Both the mobile web interface and the desktop web interface of Gmail are also accessible.

Users of other mobile devices can use the the Gmail web interface or add the account using IMAP.

Thank you, 

CIS IT Service Center