Brown University

RESOLVED: CIS Service Alert: FileMaker Pro Server, 11/06 8:59 PM


This issue has been resolved.



Update 11AM 11/7/2013

As of 11AM, the replacement of physical hardware is in progress, and we anticipate restoring power to the affected servers within an hour.  Once the equipment is back online, CIS will start to verify the integrity of the underlying data storage.  As we confirm that data is uncorrupted, we will start to bring services back online.

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Update 8:15 AM 11/7/2013

We are currently in the process of replacing the affected hardware, and these services will be unavailable today until this work is completed. We do not yet have an estimated time for restoration of services, but we expect to have an estimate by mid-morning today.

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We are aware of a problem with FileMaker Pro Server due to a hardware issue.  We are working with the vendor to resolve the issue and replace the affected equipment.  Functionality that is impacted by this problem includes: access to databases hosted on Brown's FileMaker server, either using FileMaker or via a web site.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.