RESOLVED: Gmail on handheld devices

UPDATE RESOLVED: October 10, 2013 4:23 PM

 We expect all users to be restored at this time. 


UPDATE: 1:49pm

Here is the latest update from Google

We're glad to report that we've isolated the issue and are currently restoring service to all affected users. The restoration process is gradual, and we expect service to be returned shortly.

At this time, a number of your users may already be restored. There's no need to panic, however, if there are still users reporting the behavior. Since the restoration process is gradual, not all users will be restored at the same time.



We are aware of a problem with Google Email (Brown Gmail) on handheld devices. Functionality that may be impacted by this problem includes: access to Google-based email at Brown using a handheld device.

Below is Google's  dashboard status  from

We are currently investigating an issue in which Google Sync (ActiveSync) users are unable to access their mailboxes on mobile devices. We're working to resolve the issue as soon as possible, and we appreciate your continued patience.

While we work to resolve the issue with ActiveSync, you can configure your account to sync mail, contacts, and calendar events via IMAP, CardDAV, and CalDAV. On iOS devices, all you need to do is choose the 'Google' account option in Settings / Mail, Contacts, Calendar / Add Account.

Additionally, iOS users can use the Gmail app for iOS to view their mail. Both the mobile web interface and the desktop web interface of Gmail are also accessible.

Users of other mobile devices can use the the Gmail web interface or add the account using IMAP.

Thank you, 

CIS IT Service Center