Brown University

RESOLVED: Issues with file storage for ASK (ask.brown.edu)

RESOLVED: 9/3/2013 11:30 AM This issue is now resolved. ASK is functioning properly.

We are aware of a problem with ASK (Advising SideKick) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: intermittent file download failures. Certain files may not be downloading properly. A notification has been posted within the ASK portal.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.

We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services