Brown University

RESOLVED : Lecture Capture - Echo 360 working sucessfully. 11/07 4:52 PM

RESOLVED 4:52 pm 11/07/2013

Echo Lecture Capture is now up and running.

Update 3:11 pm 11/07/2013

We are working with the vendor to restore this service and  we will inform you when functionality will return to its normal state.  Sorry for any inconvenience this may cause.

Update 11AM 11/7/2013

As of 11AM, the replacement of physical hardware is in progress, and we anticipate restoring power to the affected servers within an hour.  Once the equipment is back online, CIS will start to verify the integrity of the underlying data storage.  As we confirm that data is uncorrupted, we will start to bring services back online.

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Update 8:15AM 11/7/2013 

We are currently in the process of replacing the affected hardware, and these services will be unavailable today until this work is completed. We do not yet have an estimated time for restoration of services, but we expect to have an estimate by mid-morning today.

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We are aware of a problem with Lecture Capture - Echo 360 related to a storage hardware failure.  We are working with the vendor to resolve the issue and replace the affected equipment.  Functionality that is impacted by this problem includes: playback of lecture audio, video and/or PowerPoint from the EchoCenter, usually accessed through Canvas or from a link in an email.  

Recording services related to Echo 360 are still functioning; however, you will not be able to review the video until services are fully restored.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.