Alerts

Service Degradation
Sep 3, 2013 - 3:53 pm

RESOLVED: 2:14 PM 9/3/2013 This issue is now resolved. 

UPDATE: 10:33am 9/3/2013

We have been in contact with the vendor and are aware that Canvas has been performing slowly and we will keep you posted as updates are available to us. We apologize for any inconvenience this may be causing you.

Computing and Information Services

We are aware of a problem with Canvas Course Tools and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to online course materials.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Sep 3, 2013 - 3:52 pm

RESOLVED: 9/3/2013 11:30 AM This issue is now resolved. ASK is functioning properly.

We are aware of a problem with ASK (Advising SideKick) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: intermittent file download failures. Certain files may not be downloading properly. A notification has been posted within the ASK portal.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.

We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Outage
Aug 27, 2013 - 4:59 pm

Due to scheduled maintenance, Remedy Ticketing System will be unavailable this morning from 9:30AM to 10AM.  During this time, you will not be able to use use of Remedy or the Online Ticketing System for making requests and reporting problems for information technology applications and systems.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the CIS Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.
Thank you for your patience,Computing and Information Services

Service Outage
Aug 27, 2013 - 4:58 pm

 

Resolved: As of  appoximately 11:30 this issue has been resolved. 

We are aware of a problem with Banner Reporting Database (ODS) and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: creating reports based on data from Internet Native Banner that is stored in the Banner Reporting Database.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Aug 27, 2013 - 4:58 pm

 

Resolved:  8/20  6:00am This issue has been resloved.

We identified a data issue that would affect tonight's ODS refresh. To correct this issue, we will be starting the ODS refresh early at 5:00 PM tonight (it normally begins at 11:00 PM

). Starting at 5:00 PM ODS Banner reporting in Cognos will be unavailable until the refresh completes. We expect the ODS refresh to complete around 2:00 AM.

Service Outage
Aug 27, 2013 - 4:58 pm

Resolved: 1:00 pm 8/20/2013

As of 12:19 pm today the following services suffered a brief outage: Coeus, Cognos, AppWorx, Banner INB, Banner Reporting Database (ODS), and Self Service Banner. As of 1:00 pm all services  should be fully functional. 


If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  

Thank you for your patience,
Computing and Information Services

Service Outage
Aug 27, 2013 - 4:58 pm

Resolved: 9:28 AM 8/23/13

We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.

We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Security Alert
Aug 21, 2013 - 11:14 am

The Help Desk has received multiple reports of a phishing email that warns recipients that “Your Mailbox has exceeded Its storage limit as Set By Your Administrator, and you will not be able to receive new emails until you Re-Validate it.”

It includes all the tell-tale signs of a phish: it attempts to create a false sense of urgency, requests you click on a suspicious link to address the problem, is from a non-Brown account and not sent directly to your email account, and contains grammar and formatting errors. DO NOT CLICK on the link.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

Service Outage
Aug 20, 2013 - 12:39 pm

As the result of a scheduled update of Banner services, all Banner Self-Service and INB functions will be unavailable from 5 am on Saturday 8/17 until 8:30 am on Monday 8/19. Thank you for your patience as this work is completed.

Service Degradation
Aug 20, 2013 - 12:39 pm

RESOLVED - 9/16/2013   3:00pm

We are aware of a problem with Workday and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to Workday for core HR, payroll, benefits and leave tracking business processes, as well as Employee & Manager Self Service.


We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.


Thank you for your patience,

Computing and Information Services