Alerts

Service Degradation
Apr 11, 2014 - 1:59 pm

Due to scheduled maintenance between 6:00 am to 8:00 am on Friday, April 11, wireless services may be unavailable or unstable on campus. We apologize for any inconvenience this may cause.

Service Degradation
Apr 9, 2014 - 4:41 pm

As of now, the problem with Google Email - Brown Gmail has been resolved and it should be fully functional.   According to the Google Portal Dashboard, this issue has been resolved.

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.

We are aware of a problem with Google Email - Brown Gmail and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to Google-based email at Brown - check Google's status dashboard at www.google.com/appsstatus for more detailed information about this outage.


We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology; please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Security Alert
Apr 9, 2014 - 1:24 pm

First reported in December, the Googledoc phishing scam has been spotted again. Today's variation has the subject line "Edward Wing Sent You a Google Doc." Do NOT click on the link. If you have not already deleted it, mark the email as phishing and then delete it. An example follows. 

If you received this (or other phishing emails), report it as phishing to Google (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing"). Doing so forwards the message to the GMail Team for analysis and filtering.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish

Security Alert
Apr 9, 2014 - 1:24 pm

​Another round of phishing emails tonight from a few different Brown addresses, with some of the the usual hallmarks (grammar and formatting errors with request to view a Google Doc). Do NOT click on the link provided.

If you do receive a phish, report it as phishing to Google (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing"). This will send that message immediately to the GMail Team for analysis and filtering.  An example follows.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish

---------- Forwarded message ----------
From: Jacobs, Nancy <nancy_jacobs@brown.edu>  OR  "Cook, Harold" <harold_cook@brown.edu>
Date: Wed, Apr 2, 2014 at 5:45 PM
Subject: IMPORTANT NEWSLETTER
To:  < long list of email addresses >

Hi All,

Kindly view this newsletter i uploaded for you using Google Docs secure File uploader.

Click here to open: Newsletter -DA06 and sign in with your email for your secure access, it's a very important news.

Thanks, 


Security Alert
Apr 9, 2014 - 1:23 pm

Be on the lookout for an email  from "Blackboard Articles <articles@www.blackboard.com>", which was reported this weekend (example below). Like similar phishing emails, it attempts to trick you to click on the link (hovering over it displays a very suspicious non-Blackboard URL). Don't fall for it!

If you received this (or other phishing emails), report it as phishing to Google (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing"). Doing so forwards the message to the GMail Team for analysis and filtering.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish

Blackboard PhishBlackboard Phish

Security Alert
Apr 7, 2014 - 10:37 am

Several reports this morning of a common phishing email, with the subject line "Your Mailbox has exceeded Its storage limit {Required Action}." Do NOT do so. If you haven't already deleted it, mark it as phishing.

Below is an example of this email. Note that like similar ones, the TO field does not contain your name but is directed to "undisclosed-recipients:;" and the message contains multiple grammar errors. Read more about phishing http://www.brown.edu/go/phishing.

Service Outage
Apr 4, 2014 - 8:46 am

 RESOLVED:  We are currently experiencing connectivity issues with our FileMaker B server.  The following departments are affected:
Taps
Sheridan
Science center
Psych services
Physics
Pair
Library
JIAWW
French
Education
Differences
DAM
CLSS
CLAB

 

UPDATE: The issue has been resolved with the File Maker Server B outage. Sorry for any inconvenience this may have caused.

Service Degradation
Apr 4, 2014 - 8:46 am

RESOLVED:Thanks for your patience while we were investigating the issue you're having with accessing Documents and Google Talk.
Google's technical team hasidentified the root cause and were able to implement a fix for this issue. We recommend that you attempt access both Google Documents and Talk again. If it is not resolved on first try, please clear your cache and cookies.

UPDATE: The problem with Google Sheets should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

Chat is still Experiencing issues

________________________________________________________________________

We are aware of a problem with Google Apps Drive and Chat and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: creating and viewing Google Documents and using Chat/Hangouts - check Google's status dashboard at www.google.com/appsstatus for more detailed information about this outage.

Security Alert
Apr 1, 2014 - 11:13 am

There have been multiple sightings of a variation on the "View a Google Doc" phishing email, this one with the subject line "View project document!" Do NOT do so. Instead, if you haven't already deleted it, mark it as phishing.

Below is an example of this email. Note that like similar ones, the TO field is blank. It unfortunately looks like it can be real because it comes from a Brown address, which has probably been compromised. Read more about phishing http://www.brown.edu/go/phishing.

Security Alert
Mar 31, 2014 - 9:15 am

Symantec has reported a "sophisticated scam" targeting Google Docs and Google Drive users. Like similar ones already reported at Brown, the phishing email urges the receiver to click on a link to view an important Google Doc.

What to look out for: The link doesn't go to Google Docs, but redirects you to a log-in screen that doesn't recognize you as a Google user, asking you to login again. If this seems strange, it is and a big clue that this is fake and to go no further.

Google's response when alerted about this: "We've removed the fake pages and our abuse team is working to prevent this kind of spoofing from happening again. If you think you may have accidentally given out your account information, please reset your password."

Related Links
http://www.symantec.com/connect/blogs/google-docs-users-targeted-sophisticated-phishing-scam
http://gizmodo.com/beware-of-this-dangerously-convincing-google-docs-phish-1546278702/@whitsongordon

Security & Google
Gmail security checklist: https://support.google.com/mail/checklist/2986618?rd=1
Compromised Gmail account: https://support.google.com/mail/answer/50270?hl=en
Using two-factor authentication:  http://www.google.com/landing/2step/