Alerts

Service Degradation
Jan 28, 2014 - 3:58 pm

Resolved: As of 3:23pm the issue with Gmail is resolved. Below is the link to the GoogleApps dashboard showing the issue resolved.

http://www.google.com/appsstatus#hl=en&v=issue&ts=1390625999000&sid=1&iid=8201b96db60ea3ccc26c53a4487c5492

 

 

Update as of 3:15 pm


Google Apps Dashboard is still reporting a service disruption. Here is the link that shows the affected applications: http://www.google.com/appsstatus#hl=en&v=status&ts=1390590393076. We will continue to update you on this degradation as information is provided to us.

 

 

2:15pm 1/24/2014

Original post: Gmail is in a state of degradation. Users are reporting they cannot connect to their email. We are working with Google to solve the issue. We will be posting updates as soon as they come in.

Service Outage
Jan 16, 2014 - 11:26 am

Due to scheduled maintenance, IT Ticketing System (Remedy) will be unavailable on January 15, 2014 from 8:00pm to 10:00pm .  During this time, you will not be able to use use of Remedy for making requests and reporting incidents and problems for information technology applications and services.  Before  8:00pm, please save your work and log out of the system.

Service Degradation
Jan 15, 2014 - 11:58 am

Due to scheduled maintenance on CIS firewalls, there will be an outage of Brown's wireless services between 6AM and 4PM on Sunday, January 12. We will strive to complete the work in a shorter timeframe, but wireless services may be unavailable or unstable over much of campus for the day. We apologize for any inconvenience this may cause.

Service Degradation
Jan 9, 2014 - 11:32 am

The ArcGIS License Manager, located on CIS' CFARM server, will undergo maintenance on Monday, December 23 from 7am to 8am. Users of ArcGIS should save their work frequently since there is the potential for data loss.

Security Alert
Dec 19, 2013 - 10:38 am

Two phishing scams were reported today, one from a supposed Brown address (service@brown.edu) and another from compromised Brown accounts.  Both contained a link that recipients were told to click. As with others, do NOT click on the link. If you have not already deleted it, mark the email as phishing and then delete it.  Examples follow of these latest phishing attempts.

---------- Forwarded message ----------
From: <different Brown addresses>
Date: Thu, Dec 12, 2013 at 5:00 PM
Subject: <Name> Sent You a Google Doc
To:

Google Drive. Keep everything. Share anything
Please check the document i uploaded for you using Google docs. CLICK HERE to sign in securely with your email to view the document its very important.
Thank You. 

---------- Forwarded message ----------
From: Brown University <service@brown.edu>
Date: Thu, Dec 12, 2013 at 7:22 AM
Subject: Message From Brown University
To:

We received a notification fro m our date base system stating your email has been hacked by someone.

You are require to Click Here and log-in to your email in other to validate and secure your email profile.

Sincerely,
Brown University 

Service Degradation
Dec 17, 2013 - 10:49 am

We are aware of a problem with Miscellaneous Accounts Receivable and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: ability to record and bill receivables for miscellaneous charges incurred by individuals or external entities.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Dec 13, 2013 - 10:54 am

We are aware of a problem with Brown IT Ticketing System (Remedy) and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of Remedy for making requests and reporting incidents and problems for information technology applications and services.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Dec 13, 2013 - 10:53 am

Software Affected: ArcGIS, Mathematica, Matlab, SPSS, Maple, or SPlus
Save your work often if you plan on using any of the above software on Thursday, 12/5 between 6am and 8am.

Security Alert
Dec 12, 2013 - 12:48 pm

ISG has received reports of emails from "Brown IT Alert" warning recipients that their brown.edu account was "accessed from a blacklisted IP located in Arizona", listing the details, then requesting they click on a link to "allow the new IP monitoring alert system (to) automatically block the suspicious IP from further future compromise."  This is not a legitimate request but a phishing attempt and should be treated as such.  Do NOT click on the link. If you have not already deleted it, mark the email as phishing and then delete it.

Note: The address oitalert@brown.edu has been blocked from being able to send to Brown Gmail addresses.

An example follows:

---------- Forwarded message ----------
From: Brown IT Alert
Date: Wed, Nov 20, 2013 at 11:16 AM
Subject: URGENT: BROWN incident where your NET ID was compromised
To: <redacted>@brown.edu

Hello,

Our new IP monitoring alert system that checkmates the increased incidents of phishing attacks and database compromise detected that your "brown.edu" account was accessed from a blacklisted IP located in Arizona. The suspicious login details are shown hereunder:

Access Location: Phoenix, Arizona
IP Address: 23.19.88.141
ISP: Nobis Technology Group, LLC
Host Name: 23.19.88.141.rdns.ubiquity.io
Time of compromise : 10:27 AM, Eastern Standard Time (EST) -0500 UTC
Date of compromise: Wednesday, November 20, 2013

Did you access your account from this location? If this wasn't you, your computer might have been infected by a malicious malware code unnoticed. To protect your account from any further compromise, kindly follow these two steps immediately:

1. Follow this ITS secure link below to reconfirm your login details and allow the new IP monitoring alert system automatically block the suspicious IP (23.19.88.141) from further future compromise

<redacted>

2. Scan your PC immediately to remove all malware codes and any other malignant viruses With these two steps taken, your account will be secured.

Serving you better,
ITS and Database Security
Brown University

Security Alert
Dec 12, 2013 - 12:48 pm

The following is a phishing attempt. Please do not click the link and delete the email.

From: "Brown University" <sech@brown.edu>
Date: December 6, 2013 5:12:24 AM EST
To: Recipients <sech@brown.edu>
Subject: Brown University Email Alert [Code: 5841]

Dear User,

The following alert has been posted to your webmail account regarding an unauthorised access to your account:

*Brown University Alert*

Your account has been compromised and used to send unsolicited commercial email (spam).

We implore you to follow our secure https://www.brown.edu to confirm your details to avoid account suspended from our system.

Thank you .

Brown University Technical Service