Security Alert
Oct 9, 2013 - 9:48 am

A phishing email from the "System Administrator Team" has hit the Brown campus asking the receiver to click on a link to remove two emails on pending status.  This is bogus and is orginating from a compromised Brown account.  DO NOT CLICK on the link. Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

Security Alert
Oct 9, 2013 - 9:47 am

Several reports on campus of the same phishing email seen earlier this summer with the subject line: Your Mailbox has exceeded Its storage limit. See the earlier post for details.

Service Degradation
Oct 7, 2013 - 3:26 pm
We are aware of a problem with access to the EchoCenter in Canvas.
This is a browser permission setting that needs to be adjusted.
Please follow the directions on this link to correct the problem:
Service Outage
Oct 7, 2013 - 2:58 pm

Resolved:  We are aware of a problem with Online Movies (VFNow / Haivision) and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: viewing streaming movies online for classes using OCRA playlists.

Service Degradation
Oct 7, 2013 - 2:58 pm

UPDATE: Maintenance is now complete and all affect services are up. 


UPDATE: Most maintenance has been completed. There is still some maintenance being done on Departmental File Services (a/k/a CIS Shared drives).  All other affect services should be up. We will send notification when maintenance is complete.

UPDATE: Maintenance will take place 12:30-1pm

CIS has determined that the servers that run our back-end file storage are currently in a degraded state.  As an emergency precautionary measure, we will be taking down several services in the noon hour, so that we can perform emergency maintenance.
The following services will be affected:
Departmental File Services (a/k/a CIS Shared drives)
CIS Deployment services
CIS FileMaker server
We anticipate that all services will be restored to full functionality by 1PM.
If you have files open in the Departmental File Service or FileMaker Server, we recommend that you close out of them shortly before noon.
An update will be posted on the IT @ Brown home page with information as to when the emergency maintenance work is complete.
Security Alert
Oct 3, 2013 - 1:11 pm

The Help Desk has been receiving inquiries regarding a legitimate email that was received yesterday from the Benefit's office. The way the message was composed and sent to users makes it appear as if it is SPAM. Also, when reading the email, there is a delay that has caused some machines reading the message to freeze. Please note that we have been in touch with the Benefits Office and are working closely with them to ensure that future messages from their office are received with out issue and also written in a manner that ensures the customer of its legitimacy. Please contact our office with any questions or concerns, we are here to help if needed.

CIS Help Desk

Service Outage
Oct 3, 2013 - 1:11 pm

RESOLVED-We are experiencing an outage of the VFNow server. Full length feature movies don't play. CIS is working with the vendor to resolve the issue. 

Service Degradation
Oct 3, 2013 - 1:11 pm

RESOLVED: 4:19pm 10/01/2013

We are aware of a problem with Google Calendar and are working to identify and resolve the issue. Multiple users are reporting Server Error messages when trying to load their calendar

Service Outage
Sep 30, 2013 - 2:52 pm

UPDATE: 11:45am  The VFNow Server is up and running. The issue has been resolved

We are experiencing an outage of the VFNow server. Full length feature movies don't play. CIS is working with the vendor to resolve the issue. 

Service Degradation
Sep 27, 2013 - 9:37 am

RESOLVED: 9/23/13 10:00 PM

From Google Apps Dashboard:
The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.As of 1600 Pacific Time, Gmail message delivery and attachment download is functioning normally for all users. We apologize for the duration of today's event; we're aware that prompt email delivery is an important part of the Gmail experience, and today's experience fell far short of our standards. We have analyzed the data on user impact and are providing a preliminary assessment of what occurred: 
Between 0554 and 1530 Pacific Time today, 29.1% of messages received by Gmail users were delayed. The average (median) delay was just 2.6 seconds, but some mail was more severely delayed. However, this issue did not affect users' access to the Gmail page or other functionality. 

UPDATE 9/23/13 7:00 PM

From the Google Apps Dashboard:

 Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.Gmail message delivery delays and attachment download issues have been corrected for most affected users. A majority of the delivery backlog has also been cleared. We hope to clear the backlog completely in the very near future.


From the Google Apps Dashboard

9/23/13 2:05 PM
Our team is continuing to investigate this issue. We will provide an update by 9/23/13 3:05 PM with more information about this problem. Thank you for your patience.
The email delays are affecting less than 50% of Gmail users.
9/23/13 10:25 AM
We're investigating reports of an issue with Gmail. We will provide more information shortly.