Alerts

Service Outage
Aug 26, 2014 - 5:09 pm

All services have been restored.

______________________

CIS is experiencing issues with the PRLDPAR2 server, which houses many databases

Databases affected include

DB - Banner (Banner, BRM, Luminis, WorkFlow, BDMS), Coeus, Resource 25, Odyssey, AppWorx, FIS (Faculty Info System), BedeWork (Campus Calendaring), RMAN Catalog, Dimensions, Granite (Med School), OIM, BAT (WD Brown Account Tagger),ADV Campus Call

Service Outage
Aug 26, 2014 - 1:50 pm

the upgrade is completed and the Echo360 service is back up and running. 

 

 

CIS will be performing an upgrade for Lecture Capture Echo360 on Tuesday 8/26. The upgrade will start at 2:45 AM and will be completed by 7:00 AM. During that time faculty and students will not be able to access Echo lectures for playback.  

Service Degradation
Aug 26, 2014 - 1:50 pm

RESOLVED-Users are now able to login to Macintosh computers in the public labs


The Macintosh computers located in CIS public labs and classrooms are not allowing users to login.  The MML and ETC labs are also affected.  CIS is currently working on the problem.

 If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at(401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Aug 25, 2014 - 11:28 pm

Due to scheduled electrical work at the medical school building, all services provided by Biomed Computer Services will be unavailable from 6pm on Friday 8/22 through 10am on Saturday 8/23. Major unavailable services include the BIOMEDCSOSERVER file server, the Biomed-only Filemaker server, and LearningSpace (exam room video).

The following services WILL NOT be affected: All websites; Oasis; Banner; Workday; Google Apps; COEUS; Electronic Medical Student Record; Canvas; Echo 360.

Service Outage
Aug 18, 2014 - 8:51 am

The Production environment upgrade to Cognos 10.2.1 will occur this weekend, starting on Saturday 8/16 at 6:00 AMOur expectation is to have the system back up and operational by 3:00 PM on Saturday, but if problems arise, it could be down until 5:00 PM. After the upgrade, the first time you log into Cognos you'll see the new version, which will look different.

While the upgrade is taking place, you will not be able to access Cognos Production. If you have reports or jobs scheduled to run during the upgrade, they will run after the upgrade is complete. Reports and jobs scheduled to run prior to 6:00 AM on Saturday 8/16 will run successfully provided they finish executing by 6:00 AM.

Service Outage
Aug 18, 2014 - 8:51 am

In preparation for the deployment of Workday 23, the system will be down beginning on Friday, August 15 at 4:00 PM through Sunday, August 17 at 4:00 PM.

Service Outage
Aug 12, 2014 - 10:12 am

As of now, the problem with  has been resolved and it should be fully functional. 

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.  
Thank you for your patience,Computing and Information Services

__________________________

We are aware of a problem with Wireless Access - Brown-Guest and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: connecting to the Brown-Guest wireless network, which provides temporary access for guests.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Security Alert
Aug 8, 2014 - 2:11 pm

There have been several reports of a phishing email sent from the "Help Desk" with the subject ERROR 20903. and a request to click on a link. Do not do so. Instead, alert Google by reporting it as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish.


Example:

---------- Forwarded message ----------
From: Help Desk [ updatem49@gmail.com ]
Date: Fri, Jul 18, 2014 at 11:01 AM
Subject: ERROR 20903
To:

Dear Brown.Edu User

This is an automatic message by the Email system to let you know that you have to confirm your account information. An Attempt has been made to login your account from a new computer, You might not be able to send or receive new mail until you re-validate your mailbox. To re-validate your mailbox. CLICK HERE 

Security Alert
Aug 8, 2014 - 2:02 pm

Several reports this afternoon of a phishing attack from "Brown University Mail"  with and a request to *Click* on a link. Do not do so. Instead, alert Google by reporting it as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish.


From: Brown University Mail  < XXX@brown.edu >
Sent: Wednesday, August 06, 2014 4:08 PM
To: undisclosed-recipients:
Subject: Message from Brown Information Security: Your email account has been compromised

MAINTENANCE CENTER.

Dear Brown User,

Attention you have almost exceeded your account mailbox storage quota.
To update or upgrade this process click the link below. Please *Click Here*

Webmaster Support
**************************

Security Alert
Jul 31, 2014 - 10:20 am

There have been several reports of a phishing email sent from the "Help Desk" with the subject Your Salary Raise Confirmation. and a request to click on a link. Do not do so. Instead, alert Google by reportiing it as phishing (from within the message, click on the down arrow to the right of the REPLY button and select "Report phishing") or simply delete it.

More about phishing at www.brown.edu/go/phishing + What to do When You Spot a Phish.

 


 

Example:

From: BU-HR <employeebenefits@brown.edu>
Date: July 26, 2014 at 8:57:43 AM EDT
To: **************
Subject: Your Salary Raise Confirmation


 




Hello,

The University is having a salary increment program again this year with an average of 2.5%

The Human Resources department evaluated you for a raise on your next paycheck.

Click below to confirm and access your salary revision documents:




Click Here to access the documents