Alerts

Service Outage
Oct 3, 2013 - 1:11 pm

RESOLVED-We are experiencing an outage of the VFNow server. Full length feature movies don't play. CIS is working with the vendor to resolve the issue. 

Service Degradation
Oct 3, 2013 - 1:11 pm

RESOLVED: 4:19pm 10/01/2013

We are aware of a problem with Google Calendar and are working to identify and resolve the issue. Multiple users are reporting Server Error messages when trying to load their calendar

Service Outage
Sep 30, 2013 - 2:52 pm

UPDATE: 11:45am  The VFNow Server is up and running. The issue has been resolved

We are experiencing an outage of the VFNow server. Full length feature movies don't play. CIS is working with the vendor to resolve the issue. 

Service Degradation
Sep 27, 2013 - 9:37 am

RESOLVED: 9/23/13 10:00 PM

From Google Apps Dashboard:
The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.As of 1600 Pacific Time, Gmail message delivery and attachment download is functioning normally for all users. We apologize for the duration of today's event; we're aware that prompt email delivery is an important part of the Gmail experience, and today's experience fell far short of our standards. We have analyzed the data on user impact and are providing a preliminary assessment of what occurred: 
Between 0554 and 1530 Pacific Time today, 29.1% of messages received by Gmail users were delayed. The average (median) delay was just 2.6 seconds, but some mail was more severely delayed. However, this issue did not affect users' access to the Gmail page or other functionality. 

UPDATE 9/23/13 7:00 PM

From the Google Apps Dashboard:

 Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.Gmail message delivery delays and attachment download issues have been corrected for most affected users. A majority of the delivery backlog has also been cleared. We hope to clear the backlog completely in the very near future.


UPDATE 2:46

From the Google Apps Dashboard

9/23/13 2:05 PM
Our team is continuing to investigate this issue. We will provide an update by 9/23/13 3:05 PM with more information about this problem. Thank you for your patience.
The email delays are affecting less than 50% of Gmail users.
9/23/13 10:25 AM
We're investigating reports of an issue with Gmail. We will provide more information shortly.
Service Outage
Sep 27, 2013 - 9:37 am

We experienced a core network outage at 07:03 AM that resulted in a short outage of many services including Internet access and wireless.  All services have been restored as of 07:30 AM.

Service Outage
Sep 20, 2013 - 9:35 am

9-19-2013 12:35pm The Remedy Application is now available

 

 The Remedy application will be unavailable due to maintenance from 12:15 PM until 12:45 PM today.  Customers may want to log out from the Remedy application and then log back into the application once the maintenance has been completed.

Service Outage
Sep 19, 2013 - 9:46 am

UPDATE: The issue with RemedyWeb Online Ticketing System has been resolved 9-18-2013 1:42pm

 

We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.

 

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

 

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

 

Thank you for your patience,

Computing and Information Services

Service Degradation
Sep 18, 2013 - 1:24 pm

Resolved: September 17, 2013 5:45pm

UPDATE: September 17, 2013 4:45 pm

CIS has been working continuously today on our infrastructure to address issues with slow authentication to wireless services (Brown-secure, Brown_EZ, and Brown Guest).  We will be making further changes to our infrastructure starting at 6 pm this evening (Tuesday, Sept 17)  that will hopefully reduce time to authenticate.

Wireless services are currently seeing delays when users initially connect to the network.  We believe the issue is related to the authentication service and are trying to resolve the problem at this time.


Service Degradation
Sep 17, 2013 - 8:50 am

RESOLVED 9/16 9:51 am: Departmental Printing is now available.

We are aware of a problem with Departmental Printing and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to networked printers.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Sep 16, 2013 - 9:52 am

Update 9/11/2013 12:00pm

Below is the current status - check the chart to determine whether NotifyMe voicemail notifications can be delivered to your mobile phone. We are continuing to work with mobile providers so this will work for all networks and phones.

Brown-Owned Phones Personal Phones
AT&T Yes No
Sprint No No
T-Mobile Yes Yes - see note*
Verizon Yes Yes

* Dial 611, verity that you have a text plan and SOC code "ENTSMTP" on your line of service.

Original post:
We are aware of a problem with the new voicemail system affecting the "Notify Me" text message notification for AT&T, Sprint, and T-Mobile cellular numbers. We are working with these providers to determine why this is happening. This affects notifications set up through the new voicemail website.