Alerts

Service Outage
Aug 27, 2013 - 4:58 pm

Resolved: 9:28 AM 8/23/13

We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.

We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.

We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Security Alert
Aug 21, 2013 - 11:14 am

The Help Desk has received multiple reports of a phishing email that warns recipients that “Your Mailbox has exceeded Its storage limit as Set By Your Administrator, and you will not be able to receive new emails until you Re-Validate it.”

It includes all the tell-tale signs of a phish: it attempts to create a false sense of urgency, requests you click on a suspicious link to address the problem, is from a non-Brown account and not sent directly to your email account, and contains grammar and formatting errors. DO NOT CLICK on the link.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

Service Outage
Aug 20, 2013 - 12:39 pm

As the result of a scheduled update of Banner services, all Banner Self-Service and INB functions will be unavailable from 5 am on Saturday 8/17 until 8:30 am on Monday 8/19. Thank you for your patience as this work is completed.

Service Degradation
Aug 20, 2013 - 12:39 pm

RESOLVED - 9/16/2013   3:00pm

We are aware of a problem with Workday and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to Workday for core HR, payroll, benefits and leave tracking business processes, as well as Employee & Manager Self Service.


We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.


Thank you for your patience,

Computing and Information Services

Service Outage
Aug 19, 2013 - 8:07 am

Due to a system replacement, Brown Voicemail may be intermittently unavailable between 10am and 4pm on Saturday, 8/17. We do not expect an outage of more than a few minutes but will be validating the new system until 4pm. 
After the system is replaced, all voicemail users will need to set a new password and record their name in the new system. Instructions will be sent by email and Morning Mail to faculty and staff.

Service Outage
Aug 14, 2013 - 10:45 am

UPDATE 7/26 12:45AM – Notice to the Brown community

Starting at approximately 4:45pm EDT on Thursday, July 25, 2013, we experienced an email outage for the Brown.edu domain.  During this outage, all email messages sent to Brown.edu email addresses bounced back to their senders.  In addition, all email messages sent from Brown.edu accounts were not delivered and the Brown.edu sender was not notified of the failure.

Working with Google technical support, we discovered the issue was due to an unexpected modification of Google’s mail routing configuration and were able to resolve the problem at approximately 9:35pm EDT.

What you need to know:

  • If you sent mail between 4:45pm EDT and 9:35pm EDT:  The mail was not delivered and you did not receive a bounce message.  You will need to resend the messages. Check your Sent Mail folder for mail sent between these times and forward a copy of your sent message within that conversation, reselecting the recipient(s).  Detailed instructions on finding and forwarding sent messages

  • If someone sent you mail between 4:45pm EDT and 9:35pm EDT:  They received a bounce message indicating that you did not receive the message. If you were expecting an important email, we recommend contacting the sender.

We understand the magnitude of this disruption and regret the inconvenience this has caused.

UPDATE 10:05PM – As of approximately 10PM, all inbound mail appears to be flowing freely again.  We are working with Google to investigate the root cause of the outage.  People who sent email to brown.edu addresses between 5PM and 9:55PM received bounce messages, and will need to re-send the original message.

UPDATE 9:15PM – we are working with Google, and have determined that mail being sent to brown.edu addresses is currently not being accepted.  We are looking to implement a solution being recommended by Google.

We are aware of a problem with Google Email (Brown Gmail) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: receipt of email at brown.edu addresses.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Degradation
Aug 14, 2013 - 10:45 am

RESOLVED: Thursday July 25th 8:30am

 UPDATE: Tuesday July, 23 2013 22:10. We have fixed the majority of the problems we ran into over the last two days with Departmental File Services.   All DFS Shares are currently operational except FilesD: and specifically the following departments.

CommunityHealth, History, Library_JCB, CogutCenter, CompLit, Education, German, PAUR, Provost

We anticipate having the FilesD shares returned to service in the morning on July 24.  

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Service Degradation
Aug 14, 2013 - 10:44 am

RESOLVED: 1:32pm  At this point in time the wireless access issue has been resolved. Any users who are still encountering connectivity issues should contact the Help Desk for assistance.

We are aware of a problem with Wireless Access (Brown-Secure) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to Brown_Secure wireless network.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Aug 14, 2013 - 10:44 am

Resolved: 8/08 3:47pm 

Brown's Software Catalog is undergoing some changes today, causing intermittent denial of software downloads. If you are attempting to download software from Brown's Software Catalog and are unable to do so, please wait a few minutes and try again. Outages are expected to last no longer than three minutes. Thank you for your patience as we work to improve your user experience.

Service Outage
Nov 11, 2013 - 1:46 pm

Many Brown students and faculty were unable to access Canvas between 7:45 and 8:25 PM Saturday evening. Canvas acknowledged an issue with their service. As of now, the problem with Canvas Learning Management System has been resolved. No additional disruptions are expected tonight.

However, if you do experience problems with this service, please report them to the Help Desk at (401) 863-4357 and follow the prompts for Canvas support.

Thank you for your patience,
Computing and Information Services