Resolved: We are aware of a problem with Online Movies (VFNow / Haivision) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: viewing streaming movies online for classes using OCRA playlists.
UPDATE: Maintenance is now complete and all affect services are up.
UPDATE: Most maintenance has been completed. There is still some maintenance being done on Departmental File Services (a/k/a CIS Shared drives). All other affect services should be up. We will send notification when maintenance is complete.
UPDATE: Maintenance will take place 12:30-1pm
The Help Desk has been receiving inquiries regarding a legitimate email that was received yesterday from the Benefit's office. The way the message was composed and sent to users makes it appear as if it is SPAM. Also, when reading the email, there is a delay that has caused some machines reading the message to freeze. Please note that we have been in touch with the Benefits Office and are working closely with them to ensure that future messages from their office are received with out issue and also written in a manner that ensures the customer of its legitimacy. Please contact our office with any questions or concerns, we are here to help if needed.
CIS Help Desk
RESOLVED-We are experiencing an outage of the VFNow server. Full length feature movies don't play. CIS is working with the vendor to resolve the issue.
RESOLVED: 4:19pm 10/01/2013
We are aware of a problem with Google Calendar and are working to identify and resolve the issue. Multiple users are reporting Server Error messages when trying to load their calendar
UPDATE: 11:45am The VFNow Server is up and running. The issue has been resolved
We are experiencing an outage of the VFNow server. Full length feature movies don't play. CIS is working with the vendor to resolve the issue.
RESOLVED: 9/23/13 10:00 PM
From Google Apps Dashboard:
The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.As of 1600 Pacific Time, Gmail message delivery and attachment download is functioning normally for all users. We apologize for the duration of today's event; we're aware that prompt email delivery is an important part of the Gmail experience, and today's experience fell far short of our standards. We have analyzed the data on user impact and are providing a preliminary assessment of what occurred:
Between 0554 and 1530 Pacific Time today, 29.1% of messages received by Gmail users were delayed. The average (median) delay was just 2.6 seconds, but some mail was more severely delayed. However, this issue did not affect users' access to the Gmail page or other functionality.
UPDATE 9/23/13 7:00 PM
From the Google Apps Dashboard:
Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.Gmail message delivery delays and attachment download issues have been corrected for most affected users. A majority of the delivery backlog has also been cleared. We hope to clear the backlog completely in the very near future.
From the Google Apps Dashboard
9/23/13 2:05 PM
Our team is continuing to investigate this issue. We will provide an update by 9/23/13 3:05 PM with more information about this problem. Thank you for your patience.
The email delays are affecting less than 50% of Gmail users.
9/23/13 10:25 AM
We're investigating reports of an issue with Gmail. We will provide more information shortly.
We experienced a core network outage at 07:03 AM that resulted in a short outage of many services including Internet access and wireless. All services have been restored as of 07:30 AM.
9-19-2013 12:35pm The Remedy Application is now available
The Remedy application will be unavailable due to maintenance from 12:15 PM until 12:45 PM today. Customers may want to log out from the Remedy application and then log back into the application once the maintenance has been completed.
UPDATE: The issue with RemedyWeb Online Ticketing System has been resolved 9-18-2013 1:42pm
We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.
We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at http://www.brown.edu/information-technology - please check regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing and Information Services