Service Degradation
Sep 27, 2013 - 9:37 am

RESOLVED: 9/23/13 10:00 PM

From Google Apps Dashboard:
The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.As of 1600 Pacific Time, Gmail message delivery and attachment download is functioning normally for all users. We apologize for the duration of today's event; we're aware that prompt email delivery is an important part of the Gmail experience, and today's experience fell far short of our standards. We have analyzed the data on user impact and are providing a preliminary assessment of what occurred: 
Between 0554 and 1530 Pacific Time today, 29.1% of messages received by Gmail users were delayed. The average (median) delay was just 2.6 seconds, but some mail was more severely delayed. However, this issue did not affect users' access to the Gmail page or other functionality. 

UPDATE 9/23/13 7:00 PM

From the Google Apps Dashboard:

 Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.Gmail message delivery delays and attachment download issues have been corrected for most affected users. A majority of the delivery backlog has also been cleared. We hope to clear the backlog completely in the very near future.


From the Google Apps Dashboard

9/23/13 2:05 PM
Our team is continuing to investigate this issue. We will provide an update by 9/23/13 3:05 PM with more information about this problem. Thank you for your patience.
The email delays are affecting less than 50% of Gmail users.
9/23/13 10:25 AM
We're investigating reports of an issue with Gmail. We will provide more information shortly.
Service Outage
Sep 27, 2013 - 9:37 am

We experienced a core network outage at 07:03 AM that resulted in a short outage of many services including Internet access and wireless.  All services have been restored as of 07:30 AM.

Service Outage
Sep 20, 2013 - 9:35 am

9-19-2013 12:35pm The Remedy Application is now available


 The Remedy application will be unavailable due to maintenance from 12:15 PM until 12:45 PM today.  Customers may want to log out from the Remedy application and then log back into the application once the maintenance has been completed.

Service Outage
Sep 19, 2013 - 9:46 am

UPDATE: The issue with RemedyWeb Online Ticketing System has been resolved 9-18-2013 1:42pm


We are aware of a problem with RemedyWeb Online Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of the web-based version of Remedy for making requests and reporting problems for information technology applications and systems.


We will be posting all updates, including the resolution of the problem, on the alerts section of the IT at Brown homepage at - please check regularly for updates.


If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.


Thank you for your patience,

Computing and Information Services

Service Degradation
Sep 18, 2013 - 1:24 pm

Resolved: September 17, 2013 5:45pm

UPDATE: September 17, 2013 4:45 pm

CIS has been working continuously today on our infrastructure to address issues with slow authentication to wireless services (Brown-secure, Brown_EZ, and Brown Guest).  We will be making further changes to our infrastructure starting at 6 pm this evening (Tuesday, Sept 17)  that will hopefully reduce time to authenticate.

Wireless services are currently seeing delays when users initially connect to the network.  We believe the issue is related to the authentication service and are trying to resolve the problem at this time.

Service Degradation
Sep 17, 2013 - 8:50 am

RESOLVED 9/16 9:51 am: Departmental Printing is now available.

We are aware of a problem with Departmental Printing and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to networked printers.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Degradation
Sep 16, 2013 - 9:52 am

Update 9/11/2013 12:00pm

Below is the current status - check the chart to determine whether NotifyMe voicemail notifications can be delivered to your mobile phone. We are continuing to work with mobile providers so this will work for all networks and phones.

Brown-Owned Phones Personal Phones
AT&T Yes No
Sprint No No
T-Mobile Yes Yes - see note*
Verizon Yes Yes

* Dial 611, verity that you have a text plan and SOC code "ENTSMTP" on your line of service.

Original post:
We are aware of a problem with the new voicemail system affecting the "Notify Me" text message notification for AT&T, Sprint, and T-Mobile cellular numbers. We are working with these providers to determine why this is happening. This affects notifications set up through the new voicemail website.

Security Alert
Sep 13, 2013 - 3:50 pm

Several reports on campus of the same phishing email last seen on the 19th, subject line: Your Mailbox has exceeded Its storage limit. See the July 19th post for details.  We’ve also seen the “” emails, a variation on Phishing Alert: Notice from IRS on June 5.

Service Outage
Sep 12, 2013 - 8:12 am

As of now, the problem with MyCourses has been resolved and it should be fully functional.

  We are aware of a problem with MyCourses and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: access to the MyCourses learning management system to view archived course materials.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Service Outage
Sep 10, 2013 - 2:22 pm

RESOLVED  9/9  6:00 AM  

The Medical Research Lab (MRL) will be fully open without restriction as of this Monday, September 9. 2013 at 6:00 A.M..  

UPDATE: 9/5/2013 2:56pm

Just a quick note to advise as of mid-evening yesterday, we successfully transferred permanent power back to Sayles Hall at a time that was conducive and without imposition to the University community.  We will be providing an update on status and progress relative to the Medical Research Lab (MRL) later this afternoon.  

UPDATE 9/4 22:50

We are proceeding with our efforts regarding the status of the Medical Research Lab (MRL) in priority phases.  As you know, we are committed to preserving the integrity and criticality of research.  Subsequently, we have pursued measures to ensure there is power utilizing different resources to stabilize equipment in the following research locations. 

·         Room 104 

·         Room 105 

·         Room 107 

·         Room 201 

·         Room 306 

·         Room 405 

Additionally, the subsequent phase concentrated on restoring temporary power to life safety systems and services in the building which has been achieved.  General power including lighting and heating, ventilation, air conditioning systems and services will remain unavailable for the remainder of today, Wednesday, September 4, 2013 

Our investigation on building conditions and impact to MRL services and systems continue but we recognize some complexities which we hope to better understand tomorrow.  We will provide an update during the morning hours tomorrow, Thursday, September 5th advising on our progress.  If you require assistance in access to alternative space during this interim period, please advise and we can collaboratively work in consultation with several campus departments on pertinent resources.



UPDATE: 9/4  12:33 P.M.

We are in the process of restoring service and systems to the following buildings and expect completion before or by 1:00 P.M.
  • Fones Alley 8
  • Hope College
  • Manning
  • Mencoff Hall
  • RI Hall
  • Robinson Hall
  • Slater Hall
  • University Hall
  • Waterman 70

We continue to work diligently on the remaining several buildings which are also slated to be resolved this afternoon .

Computing & Information Services


ORIGINAL POST: The below buildings are experiencing loss of power. CIS is working with building management to restore power as soon as possible.

Hope College
Manning Chapel
RI Hall
Sayles Hall
Green House
District Fire Pump (Main Green Fire Pump)
Arnold Lab
Coreliss Bracket
70 Waterman
Robinson Hall
8 Fones Alley
We appreciate your patience while we work to restore full power.
Computing & Information Services