The Help Desk has been receiving inquiries regarding a legitimate email that was received yesterday from the Benefit's office. The way the message was composed and sent to users makes it appear as if it is SPAM. Also, when reading the email, there is a delay that has caused some machines reading the message to freeze. Please note that we have been in touch with the Benefits Office and are working closely with them to ensure that future messages from their office are received with out issue and also written in a manner that ensures the customer of its legitimacy. Please contact our office with any questions or concerns, we are here to help if needed.
CIS Help Desk
The Help Desk has received multiple reports of a phishing email that warns recipients that “Your Mailbox has exceeded Its storage limit as Set By Your Administrator, and you will not be able to receive new emails until you Re-Validate it.”
It includes all the tell-tale signs of a phish: it attempts to create a false sense of urgency, requests you click on a suspicious link to address the problem, is from a non-Brown account and not sent directly to your email account, and contains grammar and formatting errors. DO NOT CLICK on the link.
Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.
If you are receiving a password error when trying to access your Brown Google Email, please visit myaccount.brown.edu and select Change Google Password. The video below shows the process in more detail. Should you still have any issues, please report them to the IT Service Center by emailing Help@brown.edu or by calling 401-863-4357.
The Help Desk will be open Sunday 10/19 from 10am - 10pm.
We are aware of a problem which is impacting access to Google Apps and email and are currently working on it. We have no ETA of resolution at this moment. Please check back for status updates.
Polycom / Tandberg Video Conferecing system is now up and running. Movi / Jabber is still down and currently being worked on.
We are aware of a problem with Movi / Jabber and Polycom / Tandberg Video Conferencing Systems and are working to identify and resolve the issue. ALL functionality is impacted.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.