Making travel plans? Here are ISG's Ten Travel Tips for your mobile device, especially for those traveling outside of the U.S. Please take a few moments to review them as an ounce of prevention now can save a pound of trouble later.
- Contact your cellular provider several weeks before you travel to discuss and activate the most cost-effective plan to fit your needs. For Brown devices, contact Telecommunications at 863-2007 or firstname.lastname@example.org. For non-Brown devices, users can contact their cellular provider directly.
- For phones, familiarize yourself with international roaming and data charges. We recommend turning off or setting a limit on cellular data usage for your smartphone to prevent incurring significant fees.
- Consider using Google+ Hangouts to bypass the phone. See the About Hangouts site for help on getting started.
- When traveling with a laptop, remove all PII from it or encrypt it. If possible, we recommend using a laptop specifically designated for travel with no personal information on it. Note: CIS has loaner laptops for faculty, staff and grad students who are working on projects when traveling abroad. The loaners can be signed out at the Computer Service & Repair window.
- Become aware of and comply with all export controls. For example, some countries ban or severely regulate the use of encryption, you should check country-specific information before traveling with an encrypted laptop. See the BitLocker (Windows) or FileVault 2 (Macs) article for information on international traveling restrictions.
- Set a strong password or passcode for your device. Here are some ideas on how to create a strong and memorable password.
- Make sure all operating system and anti-malware software is current. If you haven't installed an anti-malware client for your phone, do so.
- Install device finder software, such as Computrace (for laptops) or Lookout (for tablets and phones).
- Use VPN to connect to Brown's network when away from it. CIS offers both a web and client versions. If you haven't used VPN before, test it before leaving.
- Make sure you have contact information for your local IT support professional and the Help Desk before you leave (email@example.com, 863-4357).