All

  • Account and Directory Management

    By logging into MyAccount, members of the Brown community can manage personal information that is displayed in the Brown directory, add a mobile phone number for emergency contact, change their password for Brown services, and more.
  • Electronic Services

    A variety of electronic and administrative services are made available to Brown Community members who require access to the services.  New Brown faculty, staff and students automatically receive some services (such as email and network access) when activating their account.
  • GET Card Account Balance Portal

    GET is a website for viewing the accounts linked to your Brown ID card: Bear Bucks, meal plans, and PAWPrints. You can check balances and transaction history, and report a lost card. 
  • Web Authentication (Shibboleth)

    Web Authentication (Shibboleth) provides the Brown community with the ability to protect web resources and exercise fine-grained control of access to those resources to members of the Brown Community as well as other institutions that use Shibboleth. As part of the Shibboleth federation, Brown community members may be granted the ability to access web resources at other institutions with their Brown username and password.  If you're a member of the Brown community, you have probably seen a Shibboleth login screen - it looks like this:
  • 25Live Space Scheduling

    25Live is an online interface used to reserve and request classroom and event space on campus.  Members of the Brown community can check space availability and request space online. 
  • ADP Pay Stub and W2 Viewing

    Access to pay stubs and W2 tax forms from before July 2012 (newer content is in Workday).
  • Banner Access for Administrators

    Administrative web access to course registration, admission, student accounts receivable and financial aid administrative functions. For regular self-service access, see Banner Self-Service.
  • Banner Self-Service

    Web access to applicant and student data related to admission, financial aid, declining balance (available balance and a 30 day history), and course registration. For administrative (staff) access to banner, see Banner Access for Administrators.
  • Brown Account Tagger (BAT) Lookup Tool

    The BAT system manages BAT keys, which are used in  financial transactions input into Workday via integrations.   BAT keys identify groups of Workday worktags.  The web-based  lookup tool allows users to translate between BAT keys, worktags, and legacy account codes.
  • BrownReady Continuity Planning

    BrownReady Continuity Planning is the web-based continuity planning tool used by the University to document departments' critical functions and the resources required to perform these functions.  
  • Business Application Services & Support

    Enterprise Application Services (EAS) provides a wide variety of services and support associated with enterprise software systems. These services include: assistance with the evaluation and selection of new software packages implementation of commercial and open source applications development of custom applications integration with existing business systems modification of existing enterprise systems resolution of problems with existing enterprise systems project management  vendor management
  • CBORD Odyssey

    Application used to manage Dining Services,  Residential Life and Brown Card Office functions.
  • CIS Billing Service (Pinnacle)

    This system is used by the CIS Finance and Administration group to bill Brown departments.
  • Coeus

    Research administration package which allows users to manage research proposals, grants, human subject and animal protocols. For the development and delivery of reports from Coeus, see Information Delivery and Reporting.
  • Conflict of Interest

    System for managing conflict of interest assurance and reporting forms submitted by research faculty.
  • Data Visualization (Tableau)

    Tableau is data visualization software. Tableau Server is an enterprise application that enables sharing of user-friendly, visual, interactive data "workbooks" with authorized viewers across Brown to support data exploration and decision-making. Tableau Desktop enables data analysts to create visualizations with confidential data. Tableau Public is a completely free application for creating visualizations with non-private data and publishing them to the web. For more information, please see the IT Knowledgebase article Learn About Tableau   Related services: Cognos
  • FileMaker 12 Database Hosting

    Brown’s FileMaker server can host FileMaker version 12 databases, offering the benefit of easier collaboration, higher security, and regular backups. 
  • Information Delivery and Reporting (Cognos)

    Development and delivery of reports and other output from the University's administrative systems, such as Banner (student records), Coeus (proposals and awards), FIS (faculty information), 25Live (space scheduling), and others.
  • IT Disaster Recovery

    There are several options for protecting systems and applications  from unforeseen events.  CIS will work with system administrators to select the best method to protect Brown's critical applications. Disaster recovery is provided through the use of widely adopted industry technologies supporting data storage, network backups, data replication, alternative data center sites, system run books, standardized application verification plans and vendor contracts supporting equipment replacement.
  • IT Ticketing System (Remedy)

    Remedy is a ticketing system for handling requests and help tickets for information technology applications and services.
  • Kronos Time and Attendance

    Kronos is a time collection system used by several departments to record employee work hours and attendance. 
  • Miscellaneous Accounts Receivable

    System to record and bill receivables for miscellaneous charges incurred by individuals or external entities.
  • Web Ledgers

    Web-based access to financial accounting data.
  • Workday

    Workday is Brown’s unified (integrated) administrative information system for human resources, payroll, financial management, and related business functions. The service can be accessed online via Web browser and from an iPhone/iPad app available for free from the iTunes store. 
  • Audio & Video Delivery (Streaming and Download)

    If you have video or audio content you'd like to make available online, Brown media distribution channels include options for streaming and download. The Media Production Group staff can consult with you on the best options to distribute your content.  Streaming (files appear on your web browser): Streaming content is viewed via the web and cannot be downloaded. It can be displayed on a BrownSite page. Download (files are stored on your computer/mobile device):  Brown uses iTunes to provide multimedia file download for classroom use (only available to members of the class) and non-classroom use (available to the world).  Related Services Live Streaming iTunesU (Online Media for Courses) Video Production and Distribution Online Course Reserves (OCRA)
  • Audio Conferencing

    Telecommunications offers 3 different types of audio conferencing. For more information about these, see our Guide to Audio Conferencing. Desk phone - Multiparty Call Shared campus bridge Hosted conference account
  • Audio/Visual Installation

    Provide design guidance, vendor selection and management services to departments interested in upgrading or installing AV technology in their buildings.
  • Automated Attendant

    Allows callers to be automatically transferred to an extension without the intervention of an operator or administrative assistant. This service provides a list of recorded selections for callers to choose from based on menu options. For example: "press 1 for Accounts and Passwords, press 2 for Computer Assistance".
  • Brown Image Gallery

    The Brown Image Gallery is a digital asset management system that contains images, video,  audio and other digitized items related to Brown’s brand identity. An example includes a photo of the Brown campus for website use. Members of the Brown community can search for and download assets. This service helps departments streamline workflows by allowing them to easily store and access digital assets.
  • BrownBlogs

    BrownBlogs is an online publishing platform that allows members of the Brown Community (individuals as well as official University groups, departments, and organizations) to quickly and easily communicate on the web through text, images, audio, and video.  Brown Blogs runs on the Wordpress blogging platform.  The platform has been customized to connect with Brown's authentication, to use Brown's groups infrastructure, and to contain a theme based on the Brown website design.  Additionally, many of the most popular WordPress plugins and themes are installed for easy customization.
  • BrownBox (formerly DropBox)

    CCV's BrownBox is a service for sharing files that are too large for email. It allows for both the sending and receipt of large files using a web interface.
  • BrownGroups

    BrownGroups makes it easy to maintain lists of people in a department and to use those lists across many applications such as email, scheduling, Google, Canvas, Drive, etc. Departmental groups are automatically updated with the latest information from Workday and can be customized to include other people who contribute to a department's efforts. Please note: This service is currently available to Academic Departments only. More departments will be added in the future. Benefits of BrownGroups include: Easy user interface Lists automatically maintained and refreshed with organizational data Customize by adding users to meet unique department needs Ability to remove users that have been manually added Easily assign administrator privileges to others in department Use customized lists to send email, schedule events, share resources, grant access, etc.
  • BrownSites Web Template

    BrownSites is the easy-to-use content management system for Brown University websites that takes advantage of best practices in web design. BrownSites: is Web-based.  You don't need special software, it works with any web browser. Looks and Feels like the new Brown University website. allows for use of Multimedia.  Just drop the URL of your video/slideshow anywhere into the body of your page. pulls in Calendar Events from events.brown.edu. shares News with an optional news feed: let users subscribe to your news. has Public & Draft modes: preview changes instantly, publish when ready. tracks Page Revisions. Revert back to a previous page versions easily. has Roles for Reviewers, Contributors, and Editors. Make colleagues "Contributors" to draft content, "Reviewers" to see drafted content, or "Editors" to publish updates. core files are Upgraded and Maintained regularly by the WebServices team. No need to upgrade software, WebServices does it! gains New Features regularly. As WebServices rolls out new widgets, modules, and features, they'll be available to sites. has Flexibility and Robustness to Customize. You can contract WebServices to add online directories, resources, applications, slideshows, and almost anything you can dream up to your site.
  • Bulk Email

    This service is used by high level University offices to send official email communications to large, specified segments of the University population.
  • Call Center Solutions

    For management of high-volume inbound calls, this system allows for multiple users to answer one main number. Reports are generated listing call volume and operator effectiveness.
  • Closed Captioning for Digital Content

    Brown’s Closed Captioning service can be used to subtitle (display text) for Brown videos, including those of courses and events. Any video that will be widely distributed or featured on Brown’s website should be captioned, as should any course videos if requested by students or faculty through Student and Employee Accessibility Services (SEAS).
  • Google Calendar

    Calendar creation, sharing, and resource booking. Each Brown account automatically has one dedicated calendar. Additional personal calendars can be easily created, and resource calendars (such as conference rooms) can be requested through the IT Service Center.
  • Google Drive

    Create and share work online and access documents from anywhere with this web-based word processor, spreadsheet, presentation, form, and data storage service offered as part of Google Apps@Brown. This service allows real-time collaboration with others at and outside of Brown.
  • Google Email (Gmail)

    This service provides Brown email through Google's Gmail interface. Supplemental Google applications are included as well as part of GoogleApps@Brown. Storage is unlimited. Brown's Google service also includes other applications. These include core applications governed by a Brown-specific contract (Gmail, Calendar, Chat, Drive, Groups, Sites) and selected consumer applications which can be accessed with a Brown email address but fall under the regular consumer terms of service (such as Maps and Google+).
  • Google Groups

    Google Groups provide a means to receive email at a general (rather than personal) address.  Email sent to the address is redirected to one or more individuals at their personal addresses, and not held in a central mailbox.  Google Groups can also be used to assign permissions within Google, such as the ability to view a Google Calendar, Document, or Site. Google Course Groups have all the features of Google Groups but are specifically used for a course. The student enrollment is kept up to date based on Banner registration for the course, and additional members, including those who do not have brown.edu addresses, can be added.  BrownGroups allows you to maintain Google Group membership automatically based on department (with the ability to add / remove individuals). Google Groups are similar in functionality to a Listserv, but are more integrated into the GoogleApps@Brown environment. If you would rather have mail delivered to a centralized mailbox, see Shared Mailboxes.  Comparison of Group Email Options.
  • Google Sites

    Users can create and edit a simple website bringing together information to share, including docs, videos, photos, calendars and attachments. Sites can be shared with any number of users within the Brown community or with the entire world. It is offered as part of Google Apps@Brown.
  • Google+ Hangout Conferencing

    Google hangouts are video chats with up to 15 participants who also have Google accounts. Along with sharing video from your webcam, you can also share your screen (helpful for giving presentations or demonstrations), collaborate on a Google Doc, or watch a YouTube video together. The video quality is not as good as some other CIS-supported conferencing services, but it is fairly easy to use and requires little setup. One benefit is the integration with other Google services, such as calendar events and documents. Comparison of Video Conferencing Services at Brown
  • Listserv

    Listservs allow the creation of and subscription to email lists. These lists are configurable by the list owners and are used to distribute mail among subscribers. For a similar service using GoogleApps@Brown, see Google Groups.
  • Live Streaming

    Live streaming (media broadcast live on the Internet) is available for campus events. Events can be watched live on computers and mobile devices by visiting a Brown website. Live streamed events are recorded while they're happening, and can be repurposed after the event is over. Related Services Audio & Video Delivery (Streaming and Download)
  • Mail Forwarding and Aliases

    This service allows for email to flow into and out of Brown University. To manage your email aliases / alternate email addresses, visit MyAccount and choose the Alternate Address(es) menu item.  To forward email from your GoogleApps@Brown account to another personal account, visit the Forwarding Settings Page and follow the instructions to add an account.
  • Media Services Event Support

    Staff support, training, installed media equipment, loaner equipment and video recording in support of courses and other events on campus are available to faculty, staff and students. List of audio options available in major campus rooms
  • Mobile (Cellular) Phones

    In consultation with a department, the Telecommunications Office will select the lowest cost device and plan which meets the business need. Telecommunications monitors all bills on a monthly basis and notifies the cellular user if another plan or feature would be more cost effective to meet the user's calling patterns. Related Policies: Telecommunications Services Policy
  • Polycom / Tandberg Video Conferencing

    This type of video conferencing integrates with installed equipment in selected rooms on the Brown campus, including several rooms managed by departments and some classrooms. It offers higher quality video than other video conferencing services at Brown. Two pieces of software are related to this type of conferencing: the Movi software allows you to create and manage conference sessions, while the Jabber software allows any participant to call into a video conference (and also conference with each other directly, if desired). Guide to Video Conferencing Services at Brown
  • Qualtrics Survey Tool

    Qualtrics is a web-based tool for the creation and distribution of online surveys.
  • Self Service Recording Studio

    The self service studio allows faculty and students to easily record lectures, interviews and presentations with high-quality video, audio and lighting without knowledge of professional equipment. Users will produce recordings with a single click and take their recordings with them via external or cloud storage.
  • Shared Mailbox

    Shared mailboxes provide a means to receive email at a general (rather than personal) address.  Mail is delivered to a centralized location where it can be accessed by up to ten people. Related Services: Another option for receiving mail at a general address is a Google Group, which delivers the mail to each individual member's mailbox.  Guide: Group Email Options
  • Speech Directory

    An automated “operator” is available for off-hours and to supplement the campus operators when necessary.  Please dial 401-863-6001 and “speak” the name of the party you would like to reach.  Your call will be connected to on-campus numbers only.
  • Switchboard Operator

    The Brown University Switchboard Operators answer Brown's main telephone number, (401) 863-1000 (or dial 0 from on campus).
  • Telephone Service

    Telephone service is available throughout Brown University. The main telephone system provides on-campus service with standard features such as call hold, transfer, waiting, forwarding, conference calling, last number redial, voice mail, and music on hold. Local, long distance and international calling services are available. Telecommunications coordinates with other university groups to deploy phone system in new locations and upgrade phone systems in remodeled locations.
  • Television (IPTV)

    IPTV allows students to watch television programming on the Brown network. Content can be accessed on a computer in a web browser compatible with Microsoft Silverlight, on an iOS or Android device with the Philo app, or on a TV using a Roku. IPTV offers a total of 60 channels, including international as well as domestic programming.
  • Video Conferencing

    Several video conferencing options are available at Brown. For an overview, see Guide: Video and Web Conferencing Related Services: Web Conferencing (WebEx), Google+ Hangout Conferencing, Polycom / Tandberg Video Conferencing
  • Video Production and Delivery

    Video and audio recording  in support of courses and other events on campus is available to faculty, staff and students. Priority is given to supporting teaching and learning.      Please visit this detailed guide to read more about video production services, which include editing, live streaming, delivery via web, and simulcasting. 
  • Voicemail

    Voicemail allows callers to leave a message in the event that a phone line is busy or the recipient is not available to answer the incoming call. Voice mailbox owners can record custom greetings, forward voice mail to other users on the system, set an extended absence greeting, respond to messages by calling or voicemail messaging and set outcall notification.
  • Web Design and Development

    Custom design and development of websites, mobile sites, and web-based applications. Services include: online strategy development, web project planning, information architecture development, web database design and development, wireframing, prototyping, usability testing, site development, application development, dynamic interface development, custom design and theme modifications, custom design and configuration of multimedia elements such as slideshows, image galleries, videos, etc. validation and quality assurance testing. Alternatively (or additionally), the Web Hosting Service provides Web Developers and Programers a place to host their website.
  • Web Hosting Services

    Brown departments, centers, groups, or organizations can host their official websites in the brown.edu web environment. Users can request a web publishing account and a new space to build a site, or simply a web publishing account to publish to an already existing space. The Web Hosting Service is primarily for Web Developers to build their own sites. Departments, Centers, Groups, or Individuals without Web Publishing expertise may find Web Services helpful.
  • WebEx Web Conferencing

    Web conferencing, which uses the WebEx technology, allows multiple individuals or groups to share information on-line. Through this service one can schedule, manage and attend on-line meetings. Features include document and application sharing (screen sharing), chat, polling, video sharing, and recording. Guide: Video and Web Conferencing
  • Wikis

    Wikis provide groups within the Brown community to collaborate in online wiki-spaces. Wiki-spaces are made up of a collection of interconnected webpages and attachments. Wikis can be public or private so that only group members can view and access them.  The administrator of a wiki also controls the permission levels of their group members to determine who is allowed to read or edit specific pages. Brown's wiki service runs on Confluence.
  • BrownBox (formerly DropBox)

    CCV's BrownBox is a service for sharing files that are too large for email. It allows for both the sending and receipt of large files using a web interface.
  • Computer and Printer Repair and Upgrade

    Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. 
  • Computing Labs (clusters)

    Rooms with Windows and Macintosh computers and printers are located at various locations around campus.  Computers are installed with specialized software and courseware.
  • Data Recovery

    Recovery of data on failed laptop or desktop computer hard drives. Recovered data will be saved to a new hard drive or CD.
  • Department File Services

    Departmental File Services provides university  departments with a location in which files can be stored, backed up, and shared across the department. Typical quotas are approximately 100GB per department however much larger quotas can be accommodated.   In addition to department file services Files.Brown.EDU can accommodate larger allocation for research data not requiring access to high performance compute resources.  The service can be accessed by mapping the drive on your computer (Windows Explorer on PC or Finder on a Mac), or by visiting webfiles.brown.edu in a web browser.
  • Department Printing

    CIS configures printer queues so that customers can access and control networked printers across campus. Depending on the printer, drivers can be preconfigured, and printers can be automatically installed at the desktop in some Windows-based environments.
  • Desktop Backup

    The Desktop Backup Service provides a method of backing files from a computer's hard drive to the cloud using the Druva application. In the event of file deletion or hard drive failure, files can be recovered from backups. This service is intended for university administrators and others who keep important university records on local hard drives.  
  • iPhone and iPad Repair

    CIS' Service & Repair group is certified to repair Brown-owned iPhones and iPads, regardless of whether the repair is covered under Apple.
  • IT Knowledgebase

    The knowledgebase contains help articles, FAQs, and problem resolutions for many Brown IT services.
  • Laptop Rentals

    Rental of PC and Apple laptops and webcams for academic and adminstrative needs.  The rental period is from 1 to 30 days and devices are available on a first come, first served basis.  The following applies to the renting of equipment: Devices may be checked out for 1-30 days at a time. Devices are available on a first come-first served basis. Use of these devices is for Brown University academic and administrative functions. A valid Brown ID is required to check out equipment. Rental check-out is done at the IT Service Center located in the CIT lobby. 
  • Multimedia Labs

    The Multimedia Labs are multi-computer teaching facilities dedicated to the creation of media and art using emerging digital tools. We provide software, equipment and support for the production of web authoring, software development, graphics, video, animation, 3D printing, fabrication and sound. Four multimedia labs are located at: List Art Building, room 315 Granoff Creative Arts Center, room N320 Grad Center, basement of tower E Friedman Study Center, Science Library level A
  • PAWPrints Computer Lab Printers

    CIS provides printer stations (both black & white and color) in the computing clusters throughout the campus. Users can use these printers to print from cluster computers as well as from their own personal computers (configuration required - see Online Help link below). Jobs must be released at the print release station at the printer location. Printer locations: (View Map) CIT: CIT169 Sciences Library: Freidman Center Sciences Library: Mezzanine Level Rock Library: First floor lab (Rm131) Rockefeller Library: Second floor (Rm201) Rockefeller Library: Grad lab (Rm203) Orwig Library: First floor lab Hay Library: First floor lab Stephen Roberts '62 Campus Center: Lower Level Copy Room Barus & Holley: First floor lab (Rm191) Granoff-CAC: MultiMedia Lab List Art: MultiMedia Lab Andrews Center Arnold Lounge Sharpe Refectory (Rear of the main dining room)
  • Server Hosting (Virtual and Physical)

    The Center for Computation and Visualization (CCV) provides both virtual and physical hosting of Linux servers.  Virtual hosting is aimed at departments who want access to a server but don't want to purchase or maintain the hardware. Physical hosting requires that the department purchase the hardware but it is located in CCV's machine room. In both instances, CCV provides basic system administration and maintenance.
  • Software Download and Purchase

    CIS Software Services negotiates and manages software licenses for the most commonly used applications at Brown.  The software distribution download page provides an extensive list of available software which is available to members of the Brown community at no cost, which as of January 2014 now includes Microsoft software for students.  Stand alone copies of software are also available for faculty and staff who require unrestricted access to certain packages.  Software Services will assist in finding the best alternative source for software not available on the download page.
  • Virtual Private Network (VPN)

    Brown University's Virtual Private Network (VPN) allows access to programs and services exclusive to users on the Brown on-campus network from off campus. A VPN connection provides a Brown IP (Internet Protocol) address at a remote location, providing the benefits of being on the Brown network. Among the key benefits of VPN are use of campus-limited web resources (including "keyed" software such as Dreamweaver, Adobe Photoshop, FlashMX, and others) and access to Library resources. 
  • Wired Network Access

    Wired ethernet network connectivity to all campus buildings and the Internet. Brown is an Internet 2 connected site for high performance network requirements. Access in Residence Halls: Each residence room has one wired port per resident which provides both campus and Internet access. Devices on the residence hall wired network must be registered via My Connection upon connecting for the first time. 
  • Wireless Network (Brown)

    Brown is the recommended secure wireless network for anyone with a Brown username and password. Computers and mobile devices such as phones can be easily configured to connect to the network by visiting http://wifi.brown.edu. If you are a guest on campus, you can connect to the Brown-Guest network.
  • Wireless Network (Brown-Guest)

    Guests requiring internet access at Brown can either: connect to the Brown-Guest wireless network and agree to the terms to get online connect using Eduroam wireless network if they are from an Eduroam member institution  If you have a Brown username, we recommended connecting to the wireless network called Brown instead, which is secure and able to access additional Brown services.
  • Wireless Network (eduroam)

    "eduroam" is a free, secure worldwide access service which allows students, researchers and staff from participating institutions to connect to the internet at other participating institutions. Members of the Brown community will be able to use their Brown credentials to obtain wireless and Internet access when visiting other eduroam member institutions, and visitors from those institutions will be able to log into the eduroam wireless network at Brown.  Please note that while on the Brown campus, members of the Brown community should connect to Brown instead of the Eduroam network for wireless access. 
  • Encryption

    BitLocker provides full disk encryption for Windows devices; FileVault 2 for Macs. ISG recommends that faculty and staff who use laptops containing Brown Restricted Information (especially frequent travelers) should encrypt their devices. 
  • Firewall Management

    In order to promote and maintain the security of Brown data and its network infrastructure, firewalls have been strategically installed as part of the overall network architecture. Requests for the opening or closing firewall ports are reviewed, researched, and acted upon by the Information Security Group, who manages this service.
  • Identity Finder

    Identity Finder software is available to all active staff and faculty to detect and secure sensitive data on their computers, with the goal to help prevent identity theft and aid in keeping Brown compliant with federal and state laws.  It can be downloaded from the CIS software distribution site  onto computers that are Brown-owned or used in work for Brown University.
  • Information Security Audits

    The Information Security Group, in addition to a bi-annual risk assessment, can perform a security-focused risk assessment of a department for compliance to standards or regulations, or for audit preparation or remediation.
  • Information Security Consulting

    The Information Security Group is available for consulting on all topics related to information security, privacy, P2P, compliance, social networks, wireless, laptop safety, and on-line protection. The group also consults on new and on-goind security projects, and is also available for speaking at department and organizational meetings.
  • Information Security Training

    The Information Security Group provides many avenues for training to the Brown community, both in person and online. Included in the current course offering is "Protecting Brown Information" (completion of this one-hour class is required for access to systems containing sensitive information), and several Brown Bag offerings ranging from social network safety to mitigating identity theft.
  • Network Vulnerability Scanning

    The Information Security Group performs regularly scheduled and ad-hoc scanning of network and web services to identify vulnerabilities, ensure security standards, and maintain regulatory compliance.
  • Security Incident Response & Remedy

    The Information Technology Security Computing Incident Response Team (CIRT) is the emergency response team for all IT security events at Brown University, and is critical to protecting Brown University's electronic communications infrastructure. With support from all areas of the University, the CIRT responds to a variety of incidents which could involve virus, spam, malicious software, phishing attacks, and social engineering. 
  • SSL Certificates

    CIS has made an arrangement with InCommon for issuing digital certificates (cert). A cert is an electronic file containing personal information about its owner as well as the owner's public key, used to establish a web site owner's credentials when transactions on the Internet must be secured. Requests are managed by the office of Computing Accounts and Passwords (CAP).
  • Virus Protection, Removal, and Clean Up

    The CIS Help Desk offers assistance with the removal and clean up of infected computers after the steps in the online documentation have been attempted and do not address the problem.
  • Computer and Printer Repair and Upgrade

    Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. 
  • Computer Installation and Set Up

    Most computer hardware is installed and set up by Department Computing Coordinators or CIS staff who provide departmental support in a shared model. Those who need additional assistance after contacting a DCC, or DCCs who need support, can contact the CIS Help Desk and set up an appointment for a IT Support Consultant to assist with setup and deployment of computers.
  • Computer Training Consultation Sessions

    Departmental training sessions give departments the opportunity to receive computer training tailored to their skill level and specific use of a software product. Sessions are generally 1 to 2 hours in length and can be held at the department (demonstration) or at CIS' training room (hands-on). Personal training sessions may be scheduled for those needing assistance beyond classes and departmental trainings. Training is offered by phone, email or in person. If applicable, trainees are encouraged to attend a class before scheduling a session.
  • Computer Training Workshops

    Computer Education offers a variety of training sessions for supported applications, including the Microsoft Office suite, web publishing tools and database software. Most classes are short (1 to 2 hours) and focused on a specific use of the software.
  • Data Recovery

    Recovery of data on failed laptop or desktop computer hard drives. Recovered data will be saved to a new hard drive or CD.
  • iPhone and iPad Repair

    CIS' Service & Repair group is certified to repair Brown-owned iPhones and iPads, regardless of whether the repair is covered under Apple.
  • IT Service Center

    The IT Service Center provides the Brown Community with information technology assistance and direction.
  • On-Site Support

    If a problem cannot be resolved over the phone via the central CIS Help Desk, IT Support Consultant can make an on-site visit to campus-based faculty and staff offices. This service is provided on an appointment-basis, at the discretion of the IT Support team.
  • Undergraduate Computer Training Classes (PASS)

    PASS Computer Training classes are offered during the academic year and include topics such as Microsoft Office, web publishing, graphics, and database software. Most classes are short (1 to 2 hours) and provide a general introduction to the software. Classes are led by undergraduate trainers. The PASS program is focused on providing "Professional and Academic Skills for Students" and also includes offerings from the Writing Center and the Library.
  • Academic Technology Training Workshops

    Workshops offered each semester help instructors learn techniques, tools and best practices for engaging students through the use of instructional tools available at Brown and on the web. Workshop topics include course management techniques, effective classroom presentations, increasing student participation and collaboration.
  • Academic Technology UTRA

    An Academic Technology undergraduate teaching and research award (UTRA) provides members of the faculty with undergraduate collaborators to enhance teaching and learning through the integration of new instructional technologies including classroom tools such as "smart" boards, clickers and lecture-capture; and online collaboration and communication tools such as Canvas, Wikis and iTunes.
  • Banner Access for Administrators

    Administrative web access to course registration, admission, student accounts receivable and financial aid administrative functions. For regular self-service access, see Banner Self-Service.
  • Banner Self-Service

    Web access to applicant and student data related to admission, financial aid, declining balance (available balance and a 30 day history), and course registration. For administrative (staff) access to banner, see Banner Access for Administrators.
  • BrownBlogs

    BrownBlogs is an online publishing platform that allows members of the Brown Community (individuals as well as official University groups, departments, and organizations) to quickly and easily communicate on the web through text, images, audio, and video.  Brown Blogs runs on the Wordpress blogging platform.  The platform has been customized to connect with Brown's authentication, to use Brown's groups infrastructure, and to contain a theme based on the Brown website design.  Additionally, many of the most popular WordPress plugins and themes are installed for easy customization.
  • Canvas Learning Management System

    Canvas, accessed via a web browser, provides a collection of built-in tools for uploading of content, communication, collaboration, assignments and assessments in support of teaching and learning.
  • Class Announcement Lists

    A Class Announcement List enables instructors to send one way (no-reply) email messages to their students.   For two-way email discussion between an instructor and students in a course, see Class Discussion List.
  • Class Discussion List

    A Class Discussion List provides instructors with an email address that sends mail to their class roster. The Class Discussion List may be used for two-way email discussion between instructors and students in a course. See Class Announcement List for one-way, no-reply messaging.
  • Classroom Technology Support

    Staff support and training for installed classroom technology and loaner equipment is available for teaching spaces across campus. Directory of campus spaces with teaching technology. 
  • Coeus

    Research administration package which allows users to manage research proposals, grants, human subject and animal protocols. For the development and delivery of reports from Coeus, see Information Delivery and Reporting.
  • Computing Labs (clusters)

    Rooms with Windows and Macintosh computers and printers are located at various locations around campus.  Computers are installed with specialized software and courseware.
  • courses.brown.edu

    Student Course Search - Courses.Brown features a searchable database of courses, and downloadable syllabi, enabling you to make more informed course selections throughout the registration process. Instructor Course Tools - Submit a syllabus for students to view during shopping period. Request tools and services for your course, such as a Canvas course site, a course blog, a wiki, a Google course group, and more.  Shopping - Temporarily access Canvas course sites and other academic tools during shopping period.
  • Digitization of Course Materials

    Digitization services are available for personal slide collections, photos, videos, audio cassettes, text (OCR and PDF) which will be used for faculty and graduate student teaching, presentations and research. Content is prepared according to Brown Library standards, and full quality archival copies are made whenever needed.
  • Educational Technology Center Teaching Lab (ETC)

    The Educational Technology Center Teaching Lab provides supported space for experimentation in the use of classroom technologies. ETC Teaching Lab, CIT 201 Faculty can experiment with collaborative and active teaching approaches in an environment supported by Academic Technology staff. The room is equipped with technology available in some of Brown's mediated classrooms and serves as a place for faculty to try out new technologies or group assignments before fully incorporating them into the regular class curriculum. The Teaching lab is available for faculty to use upon consultation with Academic Technology staff. Priority will be given to those who need to use the specific technology or furniture available in the room for instructional purposes and dependent on staffing available to oversee the management of the space. 
  • High Performance Computing

    Center for Computation and Visualization (CCV) maintains a large computer cluster for research use.  Researchers confronting problems which are too large to solve on a conventional laptop or workstation can obtain a free, exploratory account which allows limited use of the system.  Priority use is available for a fee.
  • iClickers In Class Polling

    iClicker personal response systems (PRS) are handheld radio-frequency response devices that allow anonymous and specific polling and question-and-answer sessions in the classroom. The device transmits student responses to a receiver attached to an instructor's computer. The results can be displayed to the students or kept private. iClickers can be used in conjunction with presentation software such as PowerPoint or Keynote.
  • Instructional Project Development

    Brown Academic Technology Instructional Project Development is an opportunity for instructors to develop technology projects in support of teaching and learning at Brown. Projects may include: developing online materials to use in your course, designing multimedia assignments for your students, animations, screencasts, video productions, experimenting with innovative technologies. We also offer student support for help in learning and using classroom technology.
  • iTunesU (Online Media for Courses)

    iTunes U @ Brown provides course support for the aggregation, organization and distribution of multimedia through the iTunes platform. The service allows instructors and students to upload and share media content including video, audio, and PDF documents. Using the service, course materials can be downloaded to personal iPods and iPhones for use anywhere. Course instances of iTunes U @ Brown are typically access-restricted to instructors and enrolled students.
  • Language Resource Center

    The Language Resource Center (LRC) provides online access to audio materials and other digital resources for language teaching and learning, as well as other technological support for language teaching and learning in conjunction with the Educational Technology Center and Academic Technology group. Related Services: Rosetta Stone
  • Lecture Capture (Echo 360)

    Automated Lecture Capture is available in several rooms on campus.  If you are giving a lecture in one of these rooms, you can request that your lecture be automatically recorded. If you are not in one of these rooms and want to record your lecture, please see the Personal Capture service. The recording can include lecture audio, video and/or PowerPoint (or other computer program display outputs).  Recordings are automatically processed and available for student viewing via Canvas, iTunes and other distribution channels. Related Services Personal Capture
  • Multimedia Assignment Support

    Multimedia Assignment Support facilitates the integration of multimedia assignments into courses across disciplines and departments. The program can provide training and technology, and support instructors with pedagogical consulting and development of teaching resources. Two courses are typically supported per semester.
  • Multimedia Labs

    The Multimedia Labs are multi-computer teaching facilities dedicated to the creation of media and art using emerging digital tools. We provide software, equipment and support for the production of web authoring, software development, graphics, video, animation, 3D printing, fabrication and sound. Four multimedia labs are located at: List Art Building, room 315 Granoff Creative Arts Center, room N320 Grad Center, basement of tower E Friedman Study Center, Science Library level A
  • Online Course Reserves (OCRA)

    Online Course Reserves Access (OCRA) is a service used to place books and other physical media on reserve and to create electronic reserves: links to ebooks and other online content, digitization of articles, book chapters, full-length movies, and audio files. Content in all formats is made available to students in Canvas via an "E-Reserves" link on the left menu of the course.
  • Online Movies (VFNow / OCRA)

    Full length feature movies can be made available online for students and faculty in a given class through an E-reserves online playlist. Faculty may request that Library, Departmental or personal copies of movies be digitized. Online playback is password-protected and limited to each class for the duration of one semester.  The movies can be accessed in Canvas or directly at the access link above.
  • Personal Capture (Echo360)

    Personal Capture is a stand-alone software application that runs on Windows and Mac laptops and desktop computers. It is designed primarily for professors. With Personal Capture, you can record your voice (audio), your local computer screen (a PowerPoint presentation or other material) and a webcam video.  Recordings can be published and made available for student viewing via Canvas (EchoCenter), iTunes and other distribution channels. Note that if you are delivering a lecture in several rooms on campus, you can also take advantage of our automated Lecture Capture, which uses installed room equipment to automatically capture your lecture. Related Services Lecture Capture (Echo360)
  • Research Data Backup

    This service is available for backing up and archiving research data and research computing systems on campus. This service is not available for the backup of administrative and instructional data. 
  • Research Data Storage (RData)

    RData is a high performance data storage system which is accessible from any computer connected from Brown's campus network.  It is backed up nightly on an incremental basis.  All faculty or PI's receive 256GB free allocation.  Additional storage may be purchased on an annual or longer term basis.
  • Researchers at Brown

    Researchers@Brown brings together publicly available information on the people, departments, and activities that collectively make up research and scholarship in all disciplines at Brown. Profiles include information such as publications, awards, and courses. Faculty can maintain their own profiles and search for collaborators.
  • Rosetta Stone

    With Rosetta Stone, members of the Brown Community (including alumni) can learn up to 31 languages using a web browser - no software download required. A mobile app is also available; you must log in to the web version first before using the mobile app.
  • Summer Institute for Teaching and Technology

    In this program, instructors will explore the pedagogical underpinnings that inform the effective use of technology in teaching and learning, and ultimately identify and develop technological solutions to meet their specific course goals and objectives.
  • Teaching with Technology Consultation

    Personal consultation sessions may be scheduled by instructors seeking assistance in employing instructional applications for teaching. This may include in-depth instructions on the use of individual tools or the development of course-specific strategies . Consultation sessions may be in addition to regularly offered workshops or in conjunction with a project.
  • Undergraduate Student Assistants (Tech TA)

    The TechTA program funds undergraduate teaching assistants to work with faculty exploring the use of technology to enhance teaching and learning.
  • Visualization

    The Center for Computation and Visualization (CCV) provides high-end visualization services through several facilities including an immersive virtual reality lab called the CAVE. CCV also: has expertise in visualization software provides custom software development in connection with grants consults on developing and implementing advanced visualization technology
  • Wikis

    Wikis provide groups within the Brown community to collaborate in online wiki-spaces. Wiki-spaces are made up of a collection of interconnected webpages and attachments. Wikis can be public or private so that only group members can view and access them.  The administrator of a wiki also controls the permission levels of their group members to determine who is allowed to read or edit specific pages. Brown's wiki service runs on Confluence.
  • Active Directory

    The Active Directory domain, AD.Brown.edu, is the centralized Windows Directory Service for authentication of user, computer, and group objects. Active Directory is used primarily for the centralized Windows environments.
  • Domain Name Service

    DNS (Domain Name Service) resolves names that are used by applications (like web or email) to their IP address. Brown maintains DNS names and their corresponding addresses for any name ending in .brown.edu. This service also provides a corresponding reverse lookup function to map IP addresses back to their respective names. Brown maintains the reverse lookup for it's public IP addresses starting with 128.148 and 138.16 as well as many private IP addresses local to the campus network.
  • IP Address Management

    Provide IP addresses for use by servers and end user workstations, routing to campus services and internet and DHCP service for dynamic or reserved IP address allocation.
  • Secure Data Transfer for Administrative Applications

    Enterprise and Mainframe Data can be encypted and securely transfered via SSL from Brown's mainframe or enterprise systems to external vendors or departmental file shares (DEPTS2). Additionally, data from external vendors can be retrieved and securely transfered to departmental file shares (DEPTS2). If needed, departments can post vendor data on a department file share (DEPTS2) and it can be transfered to the mainframe.
  • Version Control (Subversion)

    This service provides the local Brown community with a tool to maintain current versions of software and electronic objects needed in the support of home grown applications.