Desktop Computing, Printing, and Software

  • BrownBox (formerly DropBox)

    CCV's BrownBox is a service for sharing files that are too large for email. It allows for both the sending and receipt of large files using a web interface.
  • Computer and Printer Repair and Upgrade

    Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. 
  • Computing Labs (clusters)

    Rooms with Windows and Macintosh computers and printers are located at various locations around campus.  Computers are installed with specialized software and courseware.
  • Data Recovery

    Recovery of data on failed laptop or desktop computer hard drives. Recovered data will be saved to a new hard drive or CD.
  • Department File Services

    Departmental File Services provides university  departments with a location in which files can be stored, backed up, and shared across the department. Typical quotas are approximately 100GB per department however much larger quotas can be accommodated.   In addition to department file services Files.Brown.EDU can accommodate larger allocation for research data not requiring access to high performance compute resources.  The service can be accessed by mapping the drive on your computer (Windows Explorer on PC or Finder on a Mac), or by visiting webfiles.brown.edu in a web browser.
  • Department Printing

    CIS configures printer queues so that customers can access and control networked printers across campus. Depending on the printer, drivers can be preconfigured, and printers can be automatically installed at the desktop in some Windows-based environments.
  • Desktop Backup

    The Desktop Backup Service provides a method of backing files from a computer's hard drive to the cloud using the Druva application. In the event of file deletion or hard drive failure, files can be recovered from backups. This service is intended for university administrators and others who keep important university records on local hard drives.  
  • iPhone and iPad Repair

    CIS' Service & Repair group is certified to repair Brown-owned iPhones and iPads, regardless of whether the repair is covered under Apple.
  • IT Knowledgebase

    The knowledgebase contains help articles, FAQs, and problem resolutions for many Brown IT services.
  • Laptop Rentals

    Rental of PC and Apple laptops and webcams for academic and adminstrative needs.  The rental period is from 1 to 30 days and devices are available on a first come, first served basis.  The following applies to the renting of equipment: Devices may be checked out for 1-30 days at a time. Devices are available on a first come-first served basis. Use of these devices is for Brown University academic and administrative functions. A valid Brown ID is required to check out equipment. Rental check-out is done at the IT Service Center located in the CIT lobby. 
  • Multimedia Labs

    The Multimedia Labs are multi-computer teaching facilities dedicated to the creation of media and art using emerging digital tools. We provide software, equipment and support for the production of web authoring, software development, graphics, video, animation, 3D printing, fabrication and sound. Four multimedia labs are located at: List Art Building, room 315 Granoff Creative Arts Center, room N320 Grad Center, basement of tower E Friedman Study Center, Science Library level A
  • PAWPrints Computer Lab Printers

    CIS provides printer stations (both black & white and color) in the computing clusters throughout the campus. Users can use these printers to print from cluster computers as well as from their own personal computers (configuration required - see Online Help link below). Jobs must be released at the print release station at the printer location. Printer locations: (View Map) CIT: CIT169 Sciences Library: Freidman Center Sciences Library: Mezzanine Level Rock Library: First floor lab (Rm131) Rockefeller Library: Second floor (Rm201) Rockefeller Library: Grad lab (Rm203) Orwig Library: First floor lab Hay Library: First floor lab Stephen Roberts '62 Campus Center: Lower Level Copy Room Barus & Holley: First floor lab (Rm191) Granoff-CAC: MultiMedia Lab List Art: MultiMedia Lab Andrews Center Arnold Lounge Sharpe Refectory (Rear of the main dining room)
  • Server Hosting (Virtual and Physical)

    The Center for Computation and Visualization (CCV) provides both virtual and physical hosting of Linux servers.  Virtual hosting is aimed at departments who want access to a server but don't want to purchase or maintain the hardware. Physical hosting requires that the department purchase the hardware but it is located in CCV's machine room. In both instances, CCV provides basic system administration and maintenance.
  • Software Download and Purchase

    CIS Software Services negotiates and manages software licenses for the most commonly used applications at Brown.  The software distribution download page provides an extensive list of available software which is available to members of the Brown community at no cost, which as of January 2014 now includes Microsoft software for students.  Stand alone copies of software are also available for faculty and staff who require unrestricted access to certain packages.  Software Services will assist in finding the best alternative source for software not available on the download page.