For IT Professionals

IT Professional Groups

Meetings and news for DCC and Sysadmin groups is posted at http://blogs.brown.edu/depttechnews

DCC (Departmental Computing Coordinators)

SysAdmins

  • Meetings generally held on 4th Thursday of the month, 10am to 12pm, location varies. Consult the listserv for any changes in date and/or location.
  • Join the SysAdmin ListServ

CIS

On-Campus Interest Groups

  • Brown Internet Programmers Group - usually fourth Mondays at 2:30pmWebsite, Listserv
  • Brown Linux Users Group - Website
  • Techforum - usually third Wednesdays at noon. Listserv

Off-Campus Interest Groups (Not Affiliated with Brown)

Assistance and Outages

  • If you need assistance, call the IT Service Center at 863-4357.
  • You can also create a simple ticket online (note the "See More Categories" link for advanced issues). If you intend to use the ticketing system in more depth, you can request a Remedy Account via the access request form - note that the Protecting Brown's Information course is required before receiving access.
  • If you think there is an outage of a campus IT service, check the IT at Brown homepage to see if it is already listed. If not, report it to the IT Service Center by calling 863-4357. Outside of business hours? Press 0.
  • Operating System Support Statement
  • RSS Feeds:

IT Services

  • The Service Catalog is a comprehensive list of IT services provided by CIS and other groups on campus. The Technical Services category may especially be of interest.
  • Each service listing links to documentation, support, and the request mechanism for the service.
  • Services include everything from password resets to web development to academic technology consultations - even if you think you know all the services available on campus, we suggest taking a look now and then to see what's new.

Equipment Purchasing

Repair / Part Ordering

  • Repair information and rates are available on the repairs page.
  • Select parts are available for those who wish to perform their own service and maintenance on their departmental equipment, including printer maintenance kits, memory chips, and other user installable parts. No warranty parts are available, and training is not provided for installation of purchased parts. (at 115 Waterman St., Room 101)

Software Licensing

IT Projects

Data Protection and Security

Security Resources

Advisories

Tools

Other Links and Information