In consultation with a department, the Telecommunications Office will select the lowest cost device and plan which meets the business need. Telecommunications monitors all bills on a monthly basis and notifies the cellular user if another plan or feature would be more cost effective to meet the user's calling patterns.
MyCourses is Brown's implementation of the Blackboard Learn course management system (formerly WebCT). MyCourses is accessed via a web browser and has a collection of built-in tools for uploading of content, communication, collaboration, assignments and assessments.
The Information Security Group performs regularly scheduled and ad-hoc scanning of network and web services to identify vulnerabilities, ensure security standards, and maintain regulatory compliance.
If a problem cannot be resolved over the phone via the central CIS Help Desk, IT Support Consultant can make an on-site visit to campus-based faculty and staff offices. This service is provided on an appointment-basis, at the discretion of the IT Support team.