Computing & Information Services | Brown University

Most computer hardware is installed and set up by Department Computing Coordinators or CIS staff who provide departmental support in a shared model. Those who need additional assistance after contacting a DCC, or DCCs who need support, can contact the CIS Help Desk and set up an appointment for a IT Support Consultant to assist with setup and deployment of computers.

The computing knowledgebase contains help articles, FAQs, and problem resolutions for common software products. Eventually, Brown-specific solutions will be added.

The CIS Help Desk provides the Brown Community with information technology assistance and direction.

Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. A full list of computer and printer repair options can be found on the Service and Repair website.

If a problem cannot be resolved over the phone via the central CIS Help Desk, IT Support Consultant can make an on-site visit to campus-based faculty and staff offices. This service is provided on an appointment-basis, at the discretion of the IT Support team.