Most computer hardware is installed and set up by Department Computing Coordinators or CIS staff who provide departmental support in a shared model. Those who need additional assistance after contacting a DCC, or DCCs who need support, can contact the CIS Help Desk and set up an appointment for a IT Support Consultant to assist with setup and deployment of computers.
Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. A full list of computer and printer repair options can be found on the Service and Repair website.
Rental of PC and Apple laptops and webcams for academic and adminstrative needs. The rental period is from 1 to 30 days and devices are available on a first come, first served basis.
CIS Service & Repair can provide guidance on what computer and printer hardware to purchase. They maintain a list of standard equipment to fit most needs.
Recovery of data on failed laptop or desktop computer hard drives. Recovered data will be saved to a new hard drive or CD.
Advice and purchase repair parts for users who want to fix/upgrade their own computers.
A variety of electronic and administrative services are made available to Brown Community members who require access to the services. New Brown faculty, staff and students automatically receive some services (such as email and network access) when activating their account.