Most computer hardware is installed and set up by Department Computing Coordinators or CIS staff who provide departmental support in a shared model. Those who need additional assistance after contacting a DCC, or DCCs who need support, can contact the CIS Help Desk and set up an appointment for a IT Support Consultant to assist with setup and deployment of computers.
The Desktop Backup Service, Mozy, provides a method of backing files from a computer's hard drive to the Mozy service "in the cloud". In the event of file deletion or hard drive failure, files can be recovered from Mozy backups. This service is intended for university administrators and others who keep important university records on local hard drives.
The CIS Help Desk offers assistance with the removal and clean up of infected computers after the steps in the online documentation have been attempted and do not address the problem.
Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. A full list of computer and printer repair options can be found on the Service and Repair website.
CIS Service & Repair can provide guidance on what computer and printer hardware to purchase. They maintain a list of standard equipment to fit most needs.
Rooms with Windows and Macintosh computers and printers are located at various locations around campus. Computers are installed with specialized software and courseware.
CIS configures printer queues so that customers can access and control networked printers across campus. Depending on the printer, drivers can be preconfigured, and printers can be automatically installed at the desktop in some Windows-based environments.
Recovery of data on failed laptop or desktop computer hard drives. Recovered data will be saved to a new hard drive or CD.
Advice and purchase repair parts for users who want to fix/upgrade their own computers.
Hardware and software upgrades including: memory, hard drives, processors, etc.